ITSM-NG is a GLPI fork with the objective of offering a strong community component and relevant technological choices. It is an ITSM software that allow you to manage all your assets from technical information to financial and contractual details.

We propose three installation methods :

• From source
• With docker
• With Deb repository
• With RPM repository
• With LXC template

To allow the installation of ITSM-NG, it is necessary to have a Linux (recommended) or Windows server with the following services installed and configured :

• Apache, Nginx, ISS, etc
• MariaDB or MySQL
• PHP

Create the MySQL database and user.

Download the latest release, uncompress and go to http://localhost/itsmng.

Follow the installation steps and enjoy ITSM-NG !

You will find the complete documentation here : ITSM-NG installation

• Android application : this application allow to create and change ITSM-NG tickets from your organisation.
• Grafana template : we provide a default template which can be used in order to provide an ITSM-NG reporting in Grafana.
• Various plugin catalog :
  • Whitelabel : allow its users to modify the look of their itsm deployment, unifying their internal software's appearance.
  • Edit traduction : edit traduction file directly in the web interface.
  • Holidays : set holidays from over 40 countries.
  • Split dropdown : split a dropdown into multiple dropdowns based on the level of splitting.
  • Stock management : allows user to configure an alert threshold for a type of material or for a manufacturer/model depending on a status.
  • OCS Inventory NG : connector between OCS Inventory software and ITSM-NG.
  • GDPR compliance : manage GDPR compliancy for ITSM-NG users.
  • GLPI plugin compatibilities (up to version 9.5.7)

ITSM-NG provide a lot of differents feature in order to help you manage your IT Services on a daily basis :

• Helpdesk
• Project / Assets / Financial management
• Administration
• Configuration

Recently added :

• OpenID Connect : allows clients to verify the identity of an end user based on the authentication performed by an authorization server.
• Accessibility :
  • Keyboard shortcut
  • Special font for dyslexia
  • Zoom
• Chat notification : allows you to send chat notification from ITSM-NG to your chat application.

Release | Site | Wiki | Roadmap

• Fork it !
• Create your feature branch: git checkout -b itsm_my-new-feature
• Add your changes: git add folder/file1.php
• Commit your changes: git commit -m 'Add some feature'
• Push to the branch: git push origin itsm_my-new-feature
• Submit a pull request !