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jswymer merged 6 commits into from
May 5, 2025
Merged

Update email-troubleshooting-guide.md #824

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ca9a872
Merge pull request #822 from MicrosoftDocs/main
jswymer Mar 10, 2025
b33d588
Merge pull request #823 from MicrosoftDocs/main
jswymer Mar 17, 2025
918fded
Update email-troubleshooting-guide.md
theley502 Mar 17, 2025
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Format note in email troubleshooting guide
jswymer Apr 14, 2025
47209e6
Add "Insufficient Memory" section to troubleshooting guide
jswymer Apr 14, 2025
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Merge branch 'main' into patch-952450
jswymer May 5, 2025
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6 changes: 5 additions & 1 deletion dynamics-gp/installation/email-troubleshooting-guide.md
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Expand Up @@ -295,13 +295,17 @@ For more information, see [this blog post](https://blogs.msdn.microsoft.com/mahe


### Insufficient Memory

**Solution**

1. Remove Have Replies Sent to on both the Message ID and E-mail setup. The Message Setup window can be found using the either pathing:
System wide Administration >> Setup >> Company >> E-mail Message Setup Administration >> Setup >> Company >> Workflow >> E-mail Message Setup
Module specific Sales >> Setup >> E-mail Settings Purchasing >> Setup E-mail Settings
2. Remove and re-enter all associated email addresses. Make sure that there are no odd characters such as ^ or a Tab. Email Addresses can be found using either pathing: Administration >> Setup >> Company >> Internet Information
**NOTE** If Email Addresses based on Doc Type is enabled: (Sales >> Cards >> Customer >> select a customer >> E-mail >> enable email address based on document type >> Email Address) (Purchasing >> Cards >> Vendor >> select a vendor >> E-mail >> enable email address based on document type >> Email Address) This issue can occur with all reports, and these can be caused by MessageID issues or Reply To issues. Make sure to remove all MessageIDs and Reply To emails.

> [!NOTE]
> If Email Addresses based on Doc Type is enabled: (Sales >> Cards >> Customer >> select a customer >> E-mail >> enable email address based on document type >> Email Address) (Purchasing >> Cards >> Vendor >> select a vendor >> E-mail >> enable email address based on document type >> Email Address). This issue can occur with all reports and can be caused by Message ID issues or Reply To issues. Make sure to remove all MessageIDs and Reply To emails.
3. Strange values in the Have Replies Sent To field in the Email Message Setup can also cause an error like "The following errors were found while attempting to send the document in e-mail" *An employee's hire date must be before the adjusted hire date.

The following SQL can be used to view the listed Have Replies Sent To email address.

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