From 724a2461f005fd1c71bb7ef614cceb79f47e9a8b Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 10:32:21 -0800 Subject: [PATCH 01/32] Update index.mdx Re-write of Open WebUI for Enterprise doc --- docs/enterprise/index.mdx | 146 ++++++++++++-------------------------- 1 file changed, 45 insertions(+), 101 deletions(-) diff --git a/docs/enterprise/index.mdx b/docs/enterprise/index.mdx index e4be46b07..6cf38a541 100644 --- a/docs/enterprise/index.mdx +++ b/docs/enterprise/index.mdx @@ -1,152 +1,96 @@ --- sidebar_position: 400 -title: "🏢 Open WebUI for Enterprises" +title: "🏢 Open WebUI for Enterprise" --- import { Testimonals } from "@site/src/components/Testimonals"; -## The AI Platform Powering the World’s Leading Organizations +## The AI Platform Powering the World's Leading Organizations -In the rapidly advancing AI landscape, staying ahead isn't just a competitive advantage, it’s a necessity. Open WebUI is the **fastest-growing AI platform** designed for **seamless enterprise deployment**, helping organizations leverage cutting-edge AI capabilities with **unmatched efficiency**. +Open WebUI is one of the fastest-growing AI platforms in the world. Designed for **seamless enterprise deployment**, Open WebUI enables businesses to deploy cutting-edge AI capabilities with **complete control** over their data, infrastructure, and roadmap. -![Open WebUI, Inc.](/images/enterprise/hero.png) - -:::tip - -Open WebUI is **completely free to use as-is**, with no restrictions or hidden limits. +Whether you're a startup scaling fast or a Fortune 500 managing global operations, Open WebUI provides the reliability, security, and flexibility your teams need to deploy AI confidently and securely—**without vendor lock-in**. -We are **sustained** by our users. **Optional** licenses are available to **support** ongoing development while providing **additional benefits** for businesses. - -::: +![Open WebUI, Inc.](/images/enterprise/hero.png) --- +## Why Enterprises Choose Open WebUI -#### Featured Customer Stories +### 🚀 Faster Innovation, No Vendor Lock-In +Unlike proprietary AI platforms that dictate your path, **Open WebUI puts you in control**. Deploy on-premise, in a private cloud, or hybrid environments—without restrictive contracts. -Discover how [**Samsung Semiconductor Inc.**](https://semiconductor.samsung.com/) built a secure, self-hosted AI platform using Open WebUI, reducing complex workflows from *days to hours* while maintaining strict data-security requirements. +### 🔒 Enterprise-Grade Security & Compliance +Security is a business-critical requirement. Open WebUI is built to support **SOC 2, HIPAA, GDPR, FedRAMP, and ISO 27001 compliance**, ensuring enterprise security best practices with on-premise and air-gapped deployments. -[Read the full story →](/enterprise/customers/samsung-semiconductor) +### ⚡ Reliable, Scalable, and Performance-Optimized +Built for large-scale enterprise deployments with multi-node high availability, Open WebUI can be configured to ensure **99.99% uptime**, optimized workloads, and scalability across regions and business units. - - -Explore how other organizations are driving real impact with Open WebUI. - -[View all customer stories →](/enterprise/customers) +### 💡 Fully Customizable & Modular +**White-label the interface** to match your brand identity. Integrate proprietary or third-party AI models. Extend functionality to fit your organization's unique workflows—Open WebUI adapts to you, not the other way around. --- -## Let’s Talk - -:::tip -To help us respond quickly and efficiently to your inquiry, **please use your official work email address**, Personal email accounts (e.g. gmail.com, hotmail.com, proton.me, icloud.com, yahoo.com etc.) are often flagged by our system and will not be answered. -::: - -**sales@openwebui.com** — Send us your deployment **end user count (seats)**, and let’s explore how we can work together! - -:::info -Enterprise licenses and partnership opportunities are available **exclusively to registered entities and organizations**. At this time, we are unable to accommodate individual users. We appreciate your understanding and interest. - -**We are not seeking, open to, or in need of any form of disguised collaboration or contribution pitches/offers.** Any attempt to characterize engineering assistance, co-development, or roadmap input **as an alternative to our enterprise licensing program will not receive a response**. All organizational engagement with Open WebUI occurs **solely and exclusively through enterprise licensing**. -::: - -Take your AI strategy to the next level with our **premium enterprise solutions**, crafted for organizations that demand **expert consulting, tailored deployment, and dedicated support.** +## Explore Enterprise Capabilities -:::warning +#### [🏗️ High Availability & Architecture](./architecture) +Understand how Open WebUI supports large-scale deployments. Explore multi-node configurations designed for 99.99% uptime, workload optimization across regions, and architectural patterns for mission-critical reliability. -### Partnership Guidelines for Agencies +#### [🛡️ Security & Governance](./security) +Learn how Open WebUI integrates with your existing identity infrastructure—including LDAP, Active Directory, and SSO providers. Ideal for organizations requiring on-premise or air-gapped deployments. -We **carefully select** our partners to maintain the **highest standards** and provide **the best experience** to our community. +#### [🔧 Integration & Customization](./customization) +Discover how to tailor Open WebUI to your enterprise. From white-labeling the interface to match your brand, to integrating proprietary AI models and building custom features. -If you are a **consulting agency**, **AI services provider**, **solutions provider** or **reseller**, please **do not** contact our enterprise sales directly. You will **not** get a response from our sales team. Instead, **fill out our partnership interest form**: +#### [🤝 Support & SLAs](./support) +Review the dedicated support options available to enterprise customers. Support engagements are structured to match your organization's needs—from teams requiring branding flexibility to enterprises needing hands-on guidance. -🔗 **[Apply Here](https://forms.gle/SemdgxjFXpHmdCby6)** - -Please understand: - -- We proactively select partners who **align with our mission, vision, and values**. -- Being on our waitlist **does not guarantee a response**. If we feel there’s a strong fit, you’ll hear from us. -- We receive **a high volume of requests** and cannot respond to every inquiry. Please **do not follow up** or send additional messages. -- We prioritize mature organizations, companies **less than 5 years old are not eligible**, except in truly exceptional cases. -- Our program is currently at **full capacity**. We will reach out at our discretion should an opportunity arise. +--- -
-**If you have an end-client** who is ready to move forward with us and is committed to purchasing a rebrand (enterprise) license immediately... +## See Open WebUI in Action -Contact us directly with: +Explore how other organizations are driving real impact with Open WebUI. -- Your agency details -- Client’s company name and official work email domain -- The expected number of end users (seats) to be deployed +#### Featured Customer Stories -This will help us expedite the process and ensure we can support your client’s needs effectively. +Discover how [**Samsung Semiconductor Inc.**](https://semiconductor.samsung.com/) built a secure, self-hosted AI platform using Open WebUI, reducing complex workflows from *days to hours* while maintaining strict data-security requirements. -
+[Read the full story →](/enterprise/customers/samsung-semiconductor) + -Thank you for understanding and respecting our partnership process. +Explore how other organizations are driving real impact with Open WebUI. -::: +[View all customer stories →](/enterprise/customers) --- -## Why Enterprises Choose Open WebUI +## Ready to Get Started? -#### 🚀 Faster AI Innovation, No Vendor Lock-In -Unlike proprietary AI platforms that dictate your roadmap, **Open WebUI puts you in control**. Deploy **on-premise, in a private cloud, or hybrid environments**—without restrictive contracts. +Whether you need a full enterprise deployment or just want to explore what Open WebUI can do for your organization, we are here to help. -#### 🔒 Enterprise-Grade Security & Compliance -Security is a business-critical requirement. Open WebUI is built to support **SOC 2, HIPAA, GDPR, FedRAMP, and ISO 27001 compliance**, ensuring enterprise security best practices with **on-premise and air-gapped deployments**. +[**Contact Enterprise Sales**](mailto:sales@openwebui.com) -#### ⚡ Reliable, Scalable, and Performance-Optimized -Built for large-scale enterprise deployments with **multi-node high availability**, Open WebUI can be configured to ensure **99.99% uptime**, optimized workloads, and **scalability across regions and business units**. - -#### 💡 Fully Customizable & Modular -Customize every aspect of Open WebUI to fit your enterprise’s needs. **White-label, extend, and integrate** seamlessly with **your existing systems**, including **LDAP, Active Directory, and custom AI models**. - -#### 🌍 Thriving Ecosystem with Continuous Innovation -With one of the **fastest iteration cycles in AI**, Open WebUI ensures your organization stays ahead with **cutting-edge features** and **continuous updates**—no waiting for long release cycles. +:::note Are you an Agency or Reseller? +If you are a consulting agency, solution provider, or reseller looking to deploy Open WebUI for a client, please review our **[Partnership Program Guidelines](./partners)**. +::: --- -## Exclusive Enterprise Features & Services - -Open WebUI’s enterprise solutions provide mission-critical businesses with **a suite of advanced capabilities and dedicated support**, including: - -#### 🔧 Enterprise-Grade Support & SLAs -- **Priority SLA Support** – **24/7 support** with dedicated response times for mission-critical issues. -- **Dedicated Account Manager** – A **single point of contact** for guidance, onboarding, and strategy. -- **Exclusive Office Hours with Core Engineers** – Directly work with the engineers evolving Open WebUI. - -#### ⚙ Customization & AI Model Optimization -- **Custom Theming & Branding** – White-label Open WebUI to **reflect your enterprise identity**. -- **Custom AI Model Integration & Fine-Tuning** – Integrate **proprietary** or **third-party** AI models tailored for your workflows. -- **Private Feature Development** – Work directly with our team to **build custom features** specific to your organization’s needs. - -#### 🛡️ Advanced Security & Compliance -- **On-Premise & Air-Gapped Deployments** – Full control over data, hosted in **your infrastructure**. -- **Security Hardening & Compliance Audits** – Receive **customized compliance assessments** and configurations. -- **Role-Based Access Control (RBAC)** – Enterprise-ready **SSO, LDAP, and IAM** integration. - -#### 🏗️ Operational Reliability & Deployment Services -- **Managed Deployments** – Our team helps you **deploy Open WebUI effortlessly**, whether **on-premise, hybrid, or cloud**. -- **Version Stability & Long-Term Maintenance** – Enterprise customers receive **LTS (Long-Term Support) versions** for managed **stability and security** over time. -- **Enterprise Backups & Disaster Recovery** – High availability with structured backup plans and rapid recovery strategies. +## Built for Open Access +:::info +Open WebUI is **free to use** and our source code is publicly available. You can deploy it today without an enterprise agreement. -#### 📚 Enterprise Training, Workshops & Consulting -- **AI Training & Enablement** – Expert-led **workshops for your engineering and data science teams**. -- **Operational AI Consulting** – On-demand **architecture, optimization, and deployment consulting**. -- **Strategic AI Roadmap Planning** – Work with our experts to **define your AI transformation strategy**. +We believe in democratizing access to AI. The Enterprise offerings above provide **governance, white labeling, liability protection, and dedicated support** for organizations that require them—but the core platform remains free and accessible to our community. +::: --- ## Keep Open WebUI Thriving ❤️ -Even if you **don’t need an enterprise license**, consider becoming a **sponsor** to help fund continuous development. +Even if you **don't need an enterprise license**, consider becoming a **sponsor** to help fund continuous development. -Open WebUI is free to use, but building, maintaining, and improving a platform of this scale takes real time, resources, and ongoing engineering work. Sponsorships help fund stability, security, new features, and long-term development—at a fraction of what it would cost to build and maintain an equivalent system in-house. +Open WebUI is free to use, but building, maintaining, and improving a platform of this scale takes real time, resources, and ongoing engineering work. Sponsorships help fund stability, security, new features, and long-term development. 💙 **[Sponsor Open WebUI](https://github.com/sponsors/tjbck)** - -Your support—through sponsorships, contributions, or enterprise partnerships—helps keep Open WebUI strong and evolving for users around the world. \ No newline at end of file From c5efbb1d3a867274185a2001c54f62cd861fd5ad Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 10:41:42 -0800 Subject: [PATCH 02/32] Add files via upload --- docs/enterprise/partners.md | 36 ++++++++++++++++++++++++++++++++++++ 1 file changed, 36 insertions(+) create mode 100644 docs/enterprise/partners.md diff --git a/docs/enterprise/partners.md b/docs/enterprise/partners.md new file mode 100644 index 000000000..1dda775dc --- /dev/null +++ b/docs/enterprise/partners.md @@ -0,0 +1,36 @@ +--- +sidebar_position: 6 +title: "🤝 Partners & Agencies" +--- + +# Partnership & Reseller Guidelines + +We carefully select our partners to maintain the highest standards and provide the best experience to our community. + +## For Agencies and Solutions Providers + +If you are a **consulting agency**, **AI services provider**, or **reseller**, please **do not** contact enterprise sales directly. As noted in our guidelines, direct sales inquiries from agencies may not receive a response [2]. + +Instead, we ask that you **fill out our partnership interest form**: + +🔗 **[Apply to Partner Network](https://forms.gle/SemdgxjFXpHmdCby6)** + +### Eligibility & Expectations +To ensure alignment with our mission, please note the following criteria for partners: + +* **Company Maturity:** We prioritize mature organizations. Generally, companies **less than 5 years old are not eligible** except in exceptional cases [2]. +* **Capacity:** Our program receives a high volume of requests. Being on the waitlist **does not guarantee a response** [2]. +* **Communication:** Please **do not follow up** or send additional messages after applying [2]. + +--- + +## Direct Client Deployments + +If you have an **end-client** who is ready to move forward and is committed to purchasing an **Enterprise License** immediately, you may facilitate the introduction. + +Please contact us directly with: +1. Your agency details. +2. The client's company name and official work email domain. +3. The expected number of end users (seats) to be deployed [2]. + +[**Contact Sales for Immediate Client Deployment**](mailto:sales@openwebui.com) \ No newline at end of file From 3b8370cc111bbfe6234b89f5c243b74ee2c277c3 Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 10:47:01 -0800 Subject: [PATCH 03/32] Update partners.md --- docs/enterprise/partners.md | 11 ++++++----- 1 file changed, 6 insertions(+), 5 deletions(-) diff --git a/docs/enterprise/partners.md b/docs/enterprise/partners.md index 1dda775dc..6da14c132 100644 --- a/docs/enterprise/partners.md +++ b/docs/enterprise/partners.md @@ -9,7 +9,7 @@ We carefully select our partners to maintain the highest standards and provide t ## For Agencies and Solutions Providers -If you are a **consulting agency**, **AI services provider**, or **reseller**, please **do not** contact enterprise sales directly. As noted in our guidelines, direct sales inquiries from agencies may not receive a response [2]. +If you are a **consulting agency**, **AI services provider**, or **reseller**, please **do not** contact enterprise sales directly. As noted in our guidelines, direct sales inquiries from agencies may not receive a response. Instead, we ask that you **fill out our partnership interest form**: @@ -18,9 +18,9 @@ Instead, we ask that you **fill out our partnership interest form**: ### Eligibility & Expectations To ensure alignment with our mission, please note the following criteria for partners: -* **Company Maturity:** We prioritize mature organizations. Generally, companies **less than 5 years old are not eligible** except in exceptional cases [2]. -* **Capacity:** Our program receives a high volume of requests. Being on the waitlist **does not guarantee a response** [2]. -* **Communication:** Please **do not follow up** or send additional messages after applying [2]. +* **Company Maturity:** We prioritize mature organizations. Generally, companies **less than 5 years old are not eligible** except in exceptional cases. +* **Capacity:** Our program receives a high volume of requests. Being on the waitlist **does not guarantee a response**. +* **Communication:** Please **do not follow up** or send additional messages after applying. --- @@ -33,4 +33,5 @@ Please contact us directly with: 2. The client's company name and official work email domain. 3. The expected number of end users (seats) to be deployed [2]. -[**Contact Sales for Immediate Client Deployment**](mailto:sales@openwebui.com) \ No newline at end of file + +[**Contact Sales for Immediate Client Deployment**](mailto:sales@openwebui.com) From 134d4eb72cce4e93363ec356550bf0cc2b25f352 Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 10:48:31 -0800 Subject: [PATCH 04/32] Add files via upload --- docs/enterprise/architecture.md | 97 +++++++++++++++++++++++++++++++++ 1 file changed, 97 insertions(+) create mode 100644 docs/enterprise/architecture.md diff --git a/docs/enterprise/architecture.md b/docs/enterprise/architecture.md new file mode 100644 index 000000000..224abf488 --- /dev/null +++ b/docs/enterprise/architecture.md @@ -0,0 +1,97 @@ +--- +sidebar_position: 1 +title: "🏗️ High Availability" +description: "Enterprise architecture overview for Open WebUI: High availability, scalability, and performance optimization." +--- + +# High Availability & Architecture + +## Built for Mission-Critical Reliability + +When AI becomes central to your organization's operations, downtime isn't just inconvenient—it's costly. Open WebUI is architected from the ground up to support enterprise-scale deployments where reliability isn't optional. + +Whether you're supporting a pilot team of 15 or a global workforce of 10,000+, Open WebUI's architecture scales with you—without requiring a complete rebuild as your needs grow. + +--- + +## Architecture Overview + +### Stateless, Container-First Design + +Open WebUI follows a **stateless, container-first architecture**, meaning you are never bottlenecked by a single server. This design philosophy enables: + +* **Horizontal Scaling:** Add more instances as demand grows, rather than upgrading to larger (and more expensive) hardware. +* **Flexible Deployment:** Run on-premise, in private clouds, or hybrid environments without architectural changes. +* **Container Orchestration Compatibility:** Full support for Kubernetes, Docker Swarm, and other orchestration platforms. + +For decision-makers, this means your initial investment in Open WebUI doesn't become technical debt. The same architecture that supports your proof-of-concept can scale to support your entire organization. + +--- + +## High Availability Configuration + +For organizations with demanding uptime requirements, Open WebUI supports production-grade high availability configurations: + +| Component | Capability | +| :--- | :--- | +| **Load Balancing** | Multiple container instances behind a load balancer for resilience and optimal performance. | +| **External Databases** | Scalable, reliable data storage separate from application instances. | +| **Persistent Storage** | Flexible storage backends to meet your data residency and performance requirements. | +| **Observability** | Integration with modern logging and metrics tools for proactive monitoring. | + +When properly configured, Open WebUI can achieve **99.99% uptime**—the reliability standard expected for mission-critical enterprise systems. + +--- + +## Scalability in Practice + +Open WebUI isn't theoretically scalable—it's **proven at scale**. The platform is already trusted in deployments supporting extremely high user counts, including: + +* 🎓 **Universities** managing institution-wide AI access. +* 🏢 **Multinational Enterprises** deploying across regions and business units. +* 🏛️ **Major Organizations** requiring consistent performance under heavy load. + +With the right infrastructure configuration, Open WebUI scales from pilot projects to mission-critical worldwide rollouts. + +--- + +## What This Means for Your Organization + +### For IT Leadership +You are not adopting a tool that will need to be replaced as you grow. Open WebUI's architecture supports your long-term AI strategy without forced migrations or re-platforming. + +### For Security & Compliance Teams +Stateless architecture and flexible deployment options mean you can meet data residency requirements and maintain control over where your AI infrastructure lives. + +### For Finance & Procurement +Horizontal scaling means you pay for capacity as you need it. No over-provisioning of expensive hardware "just in case." + +--- + +## Planning Your Deployment + +The right architecture depends on your organization's specific requirements—user count, geographic distribution, uptime SLAs, and compliance needs all factor into the design. + +For organizations planning high-availability, enterprise-grade deployments, we recommend: + +1. **Review the Getting Started Guide** for foundational deployment concepts. +2. **Consult the FAQ** for answers to common architecture questions. +3. **Contact our Enterprise team** for guidance on complex or large-scale deployments. + +[**Contact Sales to Discuss Architecture**](mailto:sales@openwebui.com) + +--- + +:::info Community Resource: Technical Deep Dive +For engineers looking for a technical implementation guide regarding high-availability patterns (Load Balancers, DB externalization), the community maintains excellent resources. + +**[Read: The SRE's Guide to High Availability Open WebUI Deployment Architecture](https://taylorwilsdon.medium.com/the-sres-guide-to-high-availability-open-webui-deployment-architecture-2ee42654eced)** +::: + +--- + +## Next Steps + +* **[🛡️ Security & Governance](./security)** — Learn how Open WebUI integrates with enterprise identity systems. +* **[🔧 Integration & Customization](./customization)** — Explore how to tailor Open WebUI to your workflows. +* **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. \ No newline at end of file From 3cfaf7bc76f91a2dea6f379eca272ce00227bf60 Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 10:53:01 -0800 Subject: [PATCH 05/32] Update architecture.md --- docs/enterprise/architecture.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/docs/enterprise/architecture.md b/docs/enterprise/architecture.md index 224abf488..cc72c49a8 100644 --- a/docs/enterprise/architecture.md +++ b/docs/enterprise/architecture.md @@ -1,7 +1,6 @@ --- sidebar_position: 1 title: "🏗️ High Availability" -description: "Enterprise architecture overview for Open WebUI: High availability, scalability, and performance optimization." --- # High Availability & Architecture @@ -94,4 +93,5 @@ For engineers looking for a technical implementation guide regarding high-availa * **[🛡️ Security & Governance](./security)** — Learn how Open WebUI integrates with enterprise identity systems. * **[🔧 Integration & Customization](./customization)** — Explore how to tailor Open WebUI to your workflows. -* **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. \ No newline at end of file + +* **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. From 6b677a52662b44e04abffda96a0dffbfa7ad44ee Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 10:55:53 -0800 Subject: [PATCH 06/32] Update architecture.md --- docs/enterprise/architecture.md | 5 +++-- 1 file changed, 3 insertions(+), 2 deletions(-) diff --git a/docs/enterprise/architecture.md b/docs/enterprise/architecture.md index cc72c49a8..0fd8542fc 100644 --- a/docs/enterprise/architecture.md +++ b/docs/enterprise/architecture.md @@ -81,8 +81,8 @@ For organizations planning high-availability, enterprise-grade deployments, we r --- -:::info Community Resource: Technical Deep Dive -For engineers looking for a technical implementation guide regarding high-availability patterns (Load Balancers, DB externalization), the community maintains excellent resources. +:::info Community Resource: Best practices for large-scale Open WebUI architecture +For engineers looking for a technical implementation guide regarding high-availability architecture, we recommend reviewing this excellent community resource: **[Read: The SRE's Guide to High Availability Open WebUI Deployment Architecture](https://taylorwilsdon.medium.com/the-sres-guide-to-high-availability-open-webui-deployment-architecture-2ee42654eced)** ::: @@ -95,3 +95,4 @@ For engineers looking for a technical implementation guide regarding high-availa * **[🔧 Integration & Customization](./customization)** — Explore how to tailor Open WebUI to your workflows. * **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. + From 9b890daa160ed1793bb95fc68305932e1210db20 Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 11:00:17 -0800 Subject: [PATCH 07/32] Add files via upload --- docs/enterprise/security.md | 98 +++++++++++++++++++++++++++++++++++++ 1 file changed, 98 insertions(+) create mode 100644 docs/enterprise/security.md diff --git a/docs/enterprise/security.md b/docs/enterprise/security.md new file mode 100644 index 000000000..b67fb5d21 --- /dev/null +++ b/docs/enterprise/security.md @@ -0,0 +1,98 @@ +--- +sidebar_position: 2 +title: "🛡️ Security & Governance" +description: "Enterprise security architecture for Open WebUI: Data sovereignty, RBAC, SSO integration, and compliance support." +--- + +# Security & Governance + +## Your Data, Your Perimeter + +In the age of AI, data leakage is a top-tier risk. Public AI services often treat user data as training material, creating unacceptable liability for enterprises. + +Open WebUI flips this model. We provide the interface and orchestration, but **you control the infrastructure**. Whether you are protecting trade secrets, PII, or government data, Open WebUI ensures your AI interactions never leave your security perimeter without your explicit permission. + +--- + +## Security Architecture + +### Zero-Trust Deployment Options + +Unlike SaaS AI platforms where your data traverses third-party networks, Open WebUI gives you **complete data sovereignty**: + +| Deployment Model | Security Profile | +| :--- | :--- | +| **On-Premise** | Run entirely within your own physical data centers. Zero external connectivity required. | +| **Private Cloud** | Deploy in your organization's protected VPC (AWS, Azure, GCP) with full network isolation. | +| **Air-Gapped** | Complete network isolation for environments with the highest classification requirements. | +| **Hybrid** | Securely connect local LLMs with external APIs via controlled, monitored gateways. | + +--- + +## Identity & Access Management (IAM) + +Security begins with knowing who is accessing your model. Open WebUI integrates seamlessly with your existing enterprise identity providers, preventing "Shadow AI" usage by standardizing access controls. + +### Single Sign-On (SSO) & Authentication +Stop managing separate passwords for your AI tools. Open WebUI supports industry-standard authentication protocols: +* **OIDC (OpenID Connect)** +* **OAuth 2.0** +* **LDAP / Active Directory** + +### Role-Based Access Control (RBAC) +Grant appropriate access levels based on user roles. Limit administrative privileges, manage model availability, and control feature access to ensure that only authorized personnel can modify system configurations. + +--- + +## Compliance Readiness + +Open WebUI is engineered to fitting into your organization's governance framework. By keeping data processing within your controlled infrastructure, we help you satisfy the requirements of major compliance standards: + +* **SOC 2:** Maintain control over processing integrity and security by removing third-party data handlers. +* **HIPAA:** Ensure Protected Health Information (PHI) never leaves your HIPAA-compliant private cloud or on-prem server. +* **GDPR:** Fulfill data residency and "Right to be Forgotten" requirements by retaining full ownership of your database. +* **FedRAMP:** Deploy in FedRAMP-authorized cloud environments or government-owned hardware. + +--- + +## Observability & Audit Readiness + +### "Glass Box" Architecture +Unlike "Black Box" SaaS providers, Open WebUI provides transparency into how your AI platform is being used. + +* **Database Ownership:** All chat history, user interactions, and system configurations are stored in your own SQL database (PostgreSQL/SQLite). You have direct access to query, backup, and audit this data at any time. +* **Infrastructure Logging:** Open WebUI outputs standard container logs that can be ingested by your existing SIEM and observability tools (Splunk, Datadog, ELK Stack), allowing your security team to monitor API usage and detect anomalies using their preferred workflows. + +--- + +## What This Means for Your Stakeholders + +### For CISOs & Security Architects +You eliminate the risk of "Model Leakage." Your proprietary data is never used to train a public model, and you maintain the keys to the infrastructure. + +### For Compliance Officers +The technical controls exist to support your audit posture. Whether you are responding to a security questionnaire or preparing for a SOC 2 audit, Open WebUI's self-hosted architecture provides defensible answers regarding data location and access. + +### For IT Leadership +User management is centralized. Integration with your existing IdP (Identity Provider) reduces administrative overhead and ensures that employee off-boarding immediately revokes AI access. + +--- + +## Planning Your Secure Deployment + +Security requirements vary significantly across industries. The right configuration depends on your specific threat model and compliance obligations. + +**Start a conversation with our security solutions team to discuss:** +* Air-gapped deployment strategies. +* Integrating with complex IdP setups. +* Hardening Open WebUI for government or financial use. + +[**Contact Security Solutions Team**](mailto:sales@openwebui.com) + +--- + +## Next Steps + +* **[🔧 Integration & Customization](./customization)** — Learn how to configure white-labeling and custom models. +* **[🤝 Support & SLAs](./support)** — Review our enterprise support tiers. +* **[🏗️ High Availability](./architecture)** — Return to architecture and scalability overview. \ No newline at end of file From dfff36af53e53981a45dfbd8b094a37e5d3d3328 Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 11:04:11 -0800 Subject: [PATCH 08/32] Delete docs/enterprise/security.md --- docs/enterprise/security.md | 98 ------------------------------------- 1 file changed, 98 deletions(-) delete mode 100644 docs/enterprise/security.md diff --git a/docs/enterprise/security.md b/docs/enterprise/security.md deleted file mode 100644 index b67fb5d21..000000000 --- a/docs/enterprise/security.md +++ /dev/null @@ -1,98 +0,0 @@ ---- -sidebar_position: 2 -title: "🛡️ Security & Governance" -description: "Enterprise security architecture for Open WebUI: Data sovereignty, RBAC, SSO integration, and compliance support." ---- - -# Security & Governance - -## Your Data, Your Perimeter - -In the age of AI, data leakage is a top-tier risk. Public AI services often treat user data as training material, creating unacceptable liability for enterprises. - -Open WebUI flips this model. We provide the interface and orchestration, but **you control the infrastructure**. Whether you are protecting trade secrets, PII, or government data, Open WebUI ensures your AI interactions never leave your security perimeter without your explicit permission. - ---- - -## Security Architecture - -### Zero-Trust Deployment Options - -Unlike SaaS AI platforms where your data traverses third-party networks, Open WebUI gives you **complete data sovereignty**: - -| Deployment Model | Security Profile | -| :--- | :--- | -| **On-Premise** | Run entirely within your own physical data centers. Zero external connectivity required. | -| **Private Cloud** | Deploy in your organization's protected VPC (AWS, Azure, GCP) with full network isolation. | -| **Air-Gapped** | Complete network isolation for environments with the highest classification requirements. | -| **Hybrid** | Securely connect local LLMs with external APIs via controlled, monitored gateways. | - ---- - -## Identity & Access Management (IAM) - -Security begins with knowing who is accessing your model. Open WebUI integrates seamlessly with your existing enterprise identity providers, preventing "Shadow AI" usage by standardizing access controls. - -### Single Sign-On (SSO) & Authentication -Stop managing separate passwords for your AI tools. Open WebUI supports industry-standard authentication protocols: -* **OIDC (OpenID Connect)** -* **OAuth 2.0** -* **LDAP / Active Directory** - -### Role-Based Access Control (RBAC) -Grant appropriate access levels based on user roles. Limit administrative privileges, manage model availability, and control feature access to ensure that only authorized personnel can modify system configurations. - ---- - -## Compliance Readiness - -Open WebUI is engineered to fitting into your organization's governance framework. By keeping data processing within your controlled infrastructure, we help you satisfy the requirements of major compliance standards: - -* **SOC 2:** Maintain control over processing integrity and security by removing third-party data handlers. -* **HIPAA:** Ensure Protected Health Information (PHI) never leaves your HIPAA-compliant private cloud or on-prem server. -* **GDPR:** Fulfill data residency and "Right to be Forgotten" requirements by retaining full ownership of your database. -* **FedRAMP:** Deploy in FedRAMP-authorized cloud environments or government-owned hardware. - ---- - -## Observability & Audit Readiness - -### "Glass Box" Architecture -Unlike "Black Box" SaaS providers, Open WebUI provides transparency into how your AI platform is being used. - -* **Database Ownership:** All chat history, user interactions, and system configurations are stored in your own SQL database (PostgreSQL/SQLite). You have direct access to query, backup, and audit this data at any time. -* **Infrastructure Logging:** Open WebUI outputs standard container logs that can be ingested by your existing SIEM and observability tools (Splunk, Datadog, ELK Stack), allowing your security team to monitor API usage and detect anomalies using their preferred workflows. - ---- - -## What This Means for Your Stakeholders - -### For CISOs & Security Architects -You eliminate the risk of "Model Leakage." Your proprietary data is never used to train a public model, and you maintain the keys to the infrastructure. - -### For Compliance Officers -The technical controls exist to support your audit posture. Whether you are responding to a security questionnaire or preparing for a SOC 2 audit, Open WebUI's self-hosted architecture provides defensible answers regarding data location and access. - -### For IT Leadership -User management is centralized. Integration with your existing IdP (Identity Provider) reduces administrative overhead and ensures that employee off-boarding immediately revokes AI access. - ---- - -## Planning Your Secure Deployment - -Security requirements vary significantly across industries. The right configuration depends on your specific threat model and compliance obligations. - -**Start a conversation with our security solutions team to discuss:** -* Air-gapped deployment strategies. -* Integrating with complex IdP setups. -* Hardening Open WebUI for government or financial use. - -[**Contact Security Solutions Team**](mailto:sales@openwebui.com) - ---- - -## Next Steps - -* **[🔧 Integration & Customization](./customization)** — Learn how to configure white-labeling and custom models. -* **[🤝 Support & SLAs](./support)** — Review our enterprise support tiers. -* **[🏗️ High Availability](./architecture)** — Return to architecture and scalability overview. \ No newline at end of file From 96de5ae944c47ba202096b4b53308f3265bd2c9d Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 11:05:15 -0800 Subject: [PATCH 09/32] Add files via upload --- docs/enterprise/security.md | 124 ++++++++++++++++++++++++++++++++++++ 1 file changed, 124 insertions(+) create mode 100644 docs/enterprise/security.md diff --git a/docs/enterprise/security.md b/docs/enterprise/security.md new file mode 100644 index 000000000..6301a358a --- /dev/null +++ b/docs/enterprise/security.md @@ -0,0 +1,124 @@ +--- +sidebar_position: 2 +title: "🛡️ Security & Governance" +--- + +# Security & Governance + +## Enterprise-Grade Security Without Compromise + +For enterprise organizations, AI adoption isn't just a technology decision—it's a security decision. Every model query, every document uploaded, and every workflow automated represents data that needs protection. + +Open WebUI is built with security as a foundational principle. Whether you are navigating strict regulatory requirements or simply committed to protecting your organization's intellectual property, Open WebUI provides the controls necessary to deploy AI confidently. + +--- + +## Security Architecture + +### Your Data, Your Infrastructure + +Unlike SaaS AI platforms where your data traverses third-party servers, Open WebUI gives you **complete control over your data pipeline**: + +| Deployment Model | Description | +| :--- | :--- | +| **On-Premise** | Run entirely within your own data centers—nothing leaves your network. | +| **Private Cloud** | Deploy in your organization's cloud tenancy (AWS, Azure, GCP) with full infrastructure control. | +| **Air-Gapped** | Complete network isolation for environments with the strictest security requirements. | +| **Hybrid** | Flexible configurations that balance accessibility with security boundaries. | + +For organizations handling sensitive data—whether proprietary research, customer information, or classified materials—this architecture ensures your AI capabilities never compromise your security posture. + +--- + +## Compliance Frameworks + +Open WebUI is designed to support organizations operating under rigorous compliance requirements. The platform's architecture and controls align with major compliance frameworks, including: + +* **SOC 2** — Operational compliance demonstrating reliability, integrity, and security. +* **HIPAA** — Healthcare data protection requirements for covered entities. +* **GDPR** — European data protection and privacy regulations. +* **FedRAMP** — Federal security standards for cloud services used by US government agencies. +* **ISO 27001** — International standard for information security management systems. + +:::tip Compliance is a Partnership +Open WebUI provides the **technical controls and architecture** to support these frameworks. Achieving certification requires proper configuration, organizational policies, and often third-party audits specific to your deployment. + +[**Contact Enterprise Sales for Compliance Guidance**](mailto:sales@openwebui.com) +::: + +--- + +## Identity & Access Management + +Seamless integration with your existing identity infrastructure eliminates friction while maintaining security boundaries. + +### Enterprise Identity Integration + +Open WebUI integrates with the identity systems your organization already uses [2]: + +* **LDAP & Active Directory** — Connect directly to your existing directory services for user authentication and management. +* **Single Sign-On (SSO)** — Support for SAML and OIDC protocols, enabling users to access Open WebUI with their existing corporate credentials. +* **Multi-Factor Authentication (MFA)** — Layer additional security on top of primary authentication. + +### Access Control & Permissions + +Beyond authentication, Open WebUI provides granular control over user permissions: + +* **Role-Based Access Control (RBAC)** — Define roles that align with your organizational structure to limit administrative access. +* **Model-Level Permissions** — Control which users or groups can access specific AI models. +* **Workspace Isolation** — Separate teams or departments to prevent unauthorized data access. + +--- + +## Data Governance + +### Audit & Accountability + +For regulated industries and security-conscious organizations, visibility into system usage is not optional. Open WebUI supports standard enterprise logging patterns: + +* **Infrastructure-Level Logging** — Containerized architecture allows standard output streams to be piped directly to your logging infrastructure (Splunk, Datadog, ELK). +* **Event Tracking** — Track API usage and system events to monitor for anomalies. +* **retention Controls** — Because you own the database, you control the data retention policies, ensuring data is purged or archived according to your compliance schedules. + +### Data Residency + +For organizations with geographic data requirements—whether driven by GDPR, data sovereignty laws, or internal policy—Open WebUI's flexible deployment options ensure your data stays physically located where it is legally required to be. + +--- + +## What This Means for Your Organization + +### For Security Teams +You are not introducing a "black box" into your environment. Open WebUI's architecture gives you visibility and control, integrating with your existing security tooling rather than creating blind spots. + +### For Compliance Officers +The technical controls exist to support your compliance posture. Whether you are preparing for an audit or responding to a security questionnaire, Open WebUI's architecture provides defensible answers. + +### For IT Leadership +User management doesn't become another silo. Open WebUI works with your existing identity infrastructure, reducing administrative overhead and ensuring consistent access policies across your tooling. + +--- + +## Planning Your Secure Deployment + +Security requirements vary significantly across industries. The right configuration depends on your specific threat model, compliance obligations, and operational needs. + +For organizations with complex security requirements, we recommend: + +1. **Review the Getting Started Guide** for foundational deployment concepts. +2. **Assess your compliance requirements** and identify which frameworks apply to your deployment. +3. **Contact our Enterprise team** for guidance on security-hardened configurations. + +[**Discuss Your Security Requirements**](mailto:sales@openwebui.com) + +:::info Security Questionnaires +Evaluating Open WebUI for enterprise deployment? Our team can assist with security questionnaires and provide documentation to support your vendor assessment process. +::: + +--- + +## Next Steps + +* **[🏗️ High Availability](./architecture)** — Understand Open WebUI's scalable infrastructure design. +* **[🔧 Integration & Customization](./customization)** — Explore how to tailor Open WebUI to your workflows. +* **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. \ No newline at end of file From 96bd2115bb95c2e000ae832860d7a3dda1dec90c Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 11:11:19 -0800 Subject: [PATCH 10/32] Update security.md --- docs/enterprise/security.md | 11 ++++++----- 1 file changed, 6 insertions(+), 5 deletions(-) diff --git a/docs/enterprise/security.md b/docs/enterprise/security.md index 6301a358a..b3aeb2886 100644 --- a/docs/enterprise/security.md +++ b/docs/enterprise/security.md @@ -54,7 +54,7 @@ Seamless integration with your existing identity infrastructure eliminates frict ### Enterprise Identity Integration -Open WebUI integrates with the identity systems your organization already uses [2]: +Open WebUI integrates with the identity systems your organization already uses: * **LDAP & Active Directory** — Connect directly to your existing directory services for user authentication and management. * **Single Sign-On (SSO)** — Support for SAML and OIDC protocols, enabling users to access Open WebUI with their existing corporate credentials. @@ -65,7 +65,7 @@ Open WebUI integrates with the identity systems your organization already uses [ Beyond authentication, Open WebUI provides granular control over user permissions: * **Role-Based Access Control (RBAC)** — Define roles that align with your organizational structure to limit administrative access. -* **Model-Level Permissions** — Control which users or groups can access specific AI models. +* **Model-Level Permissions** — Control which users or groups can access specific models. * **Workspace Isolation** — Separate teams or departments to prevent unauthorized data access. --- @@ -78,11 +78,11 @@ For regulated industries and security-conscious organizations, visibility into s * **Infrastructure-Level Logging** — Containerized architecture allows standard output streams to be piped directly to your logging infrastructure (Splunk, Datadog, ELK). * **Event Tracking** — Track API usage and system events to monitor for anomalies. -* **retention Controls** — Because you own the database, you control the data retention policies, ensuring data is purged or archived according to your compliance schedules. +* **Retention Controls** — Because you own the database, you control the data retention policies, ensuring data is purged or archived according to your compliance schedules. ### Data Residency -For organizations with geographic data requirements—whether driven by GDPR, data sovereignty laws, or internal policy—Open WebUI's flexible deployment options ensure your data stays physically located where it is legally required to be. +For organizations with geographic data requirements—whether driven by GDPR, data sovereignty laws, or internal policy—Open WebUI's deployment options ensure your data stays physically located where it is legally required to be. --- @@ -121,4 +121,5 @@ Evaluating Open WebUI for enterprise deployment? Our team can assist with securi * **[🏗️ High Availability](./architecture)** — Understand Open WebUI's scalable infrastructure design. * **[🔧 Integration & Customization](./customization)** — Explore how to tailor Open WebUI to your workflows. -* **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. \ No newline at end of file + +* **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. From 83dc0fc06f97c1061de3b25a26556c61d5220e1f Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 11:15:25 -0800 Subject: [PATCH 11/32] Add files via upload --- docs/enterprise/customization.md | 127 +++++++++++++++++++++++++++++++ 1 file changed, 127 insertions(+) create mode 100644 docs/enterprise/customization.md diff --git a/docs/enterprise/customization.md b/docs/enterprise/customization.md new file mode 100644 index 000000000..4b4b0c83f --- /dev/null +++ b/docs/enterprise/customization.md @@ -0,0 +1,127 @@ +--- +sidebar_position: 3 +title: "🔧 Integration & Customization" +--- + +# Integration & Customization + +## Make Open WebUI Your Own + +Off-the-shelf software rarely fits enterprise workflows perfectly. Teams have established processes, specific model requirements, and brand standards that generic tools can't accommodate. + +Open WebUI is built differently. From the interface your users see to the AI models powering their work, every layer is designed for customization—without requiring you to fork the codebase or maintain a separate build. + +--- + +## AI Model Integration + +### Connect Any Model to Any Workflow + +Your organization's AI needs are unique. Maybe you have fine-tuned models on proprietary data. Perhaps you are committed to specific providers for compliance reasons. Or you need different models for differents use cases across departments. + +Open WebUI supports flexible model integration: + +* **Proprietary Models** — Connect models you have developed or fine-tuned specifically for your organization's domain. +* **Third-Party Providers** — Integrate commercial AI services that meet your compliance and performance requirements. +* **Local Models** — Run models entirely on-premise for maximum data control and reduced latency. +* **Multi-Model Environments** — Offer different models to different teams, or build multi-model agentic workflows based on specific needs. + +### Model Optimization for Enterprise Workflows + +Beyond basic connectivity, Open WebUI's enterprise offerings include guidance on optimizing model performance for your specific use cases: + +* **Fine-Tuning Consultation** — Work with our team to optimize models for your domain vocabulary and use patterns [2]. +* **Performance Benchmarking** — Understand how different models perform against your actual workflow requirements. +* **Cost Optimization** — Balance model capability against token costs for sustainable deployment at scale. + +--- + +## White-Labeling & Custom Theming + +### Your Brand, Your Platform + +For organizations deploying AI tools to internal teams—or offering AI capabilities to clients—brand consistency matters. Open WebUI's enterprise licensing enables full white-labeling capabilities: + +| Capability | What You Can Customize | +| :--- | :--- | +| **Visual Identity** | Replace default branding with your organization's logo, colors, and visual style. | +| **Interface Theming** | Customize the look and feel to match your existing internal tools. | +| **Naming & Terminology** | Adapt the interface language to align with your organization's conventions. | +| **User Experience** | Tailor the interface to emphasize the workflows most relevant to your teams. | + +:::info Enterprise License Required +White-labeling and custom theming capabilities require an enterprise license. The standard open-source version must retain Open WebUI branding as specified in the design guidelines. + +[**Contact our Enterprise team to discuss licensing options.**](mailto:sales@openwebui.com) +::: + +### Why This Matters + +When AI tools look and feel like part of your existing ecosystem, adoption increases. Users don't experience cognitive friction switching between "your tools" and "that AI thing"—it becomes one seamless environment. + +--- + +## Extensibility & Platform Integration + +### Built to Extend, Not Replace + +Enterprise software ecosystems are complex. The last thing you need is another silo. Open WebUI's modular architecture means it works *with* your existing infrastructure, not against it: + +| Integration Type | Examples | +| :--- | :--- | +| **Identity Systems** | LDAP, Active Directory, SSO providers (SAML, OIDC). | +| **Enterprise Tools** | Connect to internal APIs, databases, and business systems. | +| **Workflow Automation** | Integrate with existing automation pipelines and orchestration tools. | +| **Observability** | Feed logs and metrics into your existing monitoring stack. | + +### Extend Without Forking + +Open WebUI's plugin and pipeline architecture allows you to add functionality without modifying core code: + +* **Custom Workflows** — Build organization-specific AI workflows that reflect your actual business processes. +* **Data Connectors** — Create integrations that pull context from your internal knowledge bases. +* **Specialized Interfaces** — Develop custom UI components for specific departmental needs. +* **Automation Hooks** — Trigger actions in external systems based on AI interactions. + +This approach protects your investment. **Core Open WebUI updates do not break your customizations**, and your customizations do not prevent you from receiving security patches and new features. + +--- + +## What This Means for Your Organization + +### For Product Owners +You are not forcing teams to adapt to the tool—the tool adapts to them. Customization options mean you can roll out AI capabilities that feel native to each department's workflow. + +### For IT Teams +Integration flexibility means Open WebUI slots into your existing architecture. You are not rebuilding identity management, recreating monitoring dashboards, or maintaining yet another authentication silo. + +### For Brand & Communications Teams +White-labeling ensures AI tools meet the same brand standards as every other internal platform. No awkward "third-party app" aesthetic undermining your carefully maintained internal experience. + +--- + +## Planning Your Customization + +The right level of customization depends on your organization's specific needs. Some enterprises need only basic theming; others require deep integrations with proprietary systems. + +For organizations planning significant customization, we recommend: + +1. **Inventory your requirements** — What must integrate? What should match your brand? What workflows need support? +2. **Review existing capabilities** — Many customizations are possible through configuration rather than development. +3. **Contact our Enterprise team** — For complex integrations or white-labeling, we can scope the effort together. + +[**Discuss Your Customization Needs**](mailto:sales@openwebui.com) + +:::tip Private Feature Development +Need capabilities that don't exist yet? Enterprise customers can work directly with the Open WebUI team to build custom features specific to their organization's needs. + +[**Let's talk about your requirements.**](mailto:sales@openwebui.com) +::: + +--- + +## Next Steps + +* **[🏗️ High Availability](./architecture)** — Understand Open WebUI's scalable infrastructure design. +* **[🛡️ Security & Governance](./security)** — Learn how Open WebUI integrates with enterprise identity systems. +* **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. \ No newline at end of file From 903d629c716da9f235ac58e85706b846660e082b Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 11:20:36 -0800 Subject: [PATCH 12/32] Update customization.md --- docs/enterprise/customization.md | 7 ++++--- 1 file changed, 4 insertions(+), 3 deletions(-) diff --git a/docs/enterprise/customization.md b/docs/enterprise/customization.md index 4b4b0c83f..fb011f491 100644 --- a/docs/enterprise/customization.md +++ b/docs/enterprise/customization.md @@ -30,7 +30,7 @@ Open WebUI supports flexible model integration: Beyond basic connectivity, Open WebUI's enterprise offerings include guidance on optimizing model performance for your specific use cases: -* **Fine-Tuning Consultation** — Work with our team to optimize models for your domain vocabulary and use patterns [2]. +* **Fine-Tuning Consultation** — Work with our team to optimize models for your domain vocabulary and use patterns. * **Performance Benchmarking** — Understand how different models perform against your actual workflow requirements. * **Cost Optimization** — Balance model capability against token costs for sustainable deployment at scale. @@ -50,7 +50,7 @@ For organizations deploying AI tools to internal teams—or offering AI capabili | **User Experience** | Tailor the interface to emphasize the workflows most relevant to your teams. | :::info Enterprise License Required -White-labeling and custom theming capabilities require an enterprise license. The standard open-source version must retain Open WebUI branding as specified in the design guidelines. +White-labeling and custom theming capabilities require an enterprise license. The standard version must retain Open WebUI branding as specified in the design guidelines. [**Contact our Enterprise team to discuss licensing options.**](mailto:sales@openwebui.com) ::: @@ -124,4 +124,5 @@ Need capabilities that don't exist yet? Enterprise customers can work directly w * **[🏗️ High Availability](./architecture)** — Understand Open WebUI's scalable infrastructure design. * **[🛡️ Security & Governance](./security)** — Learn how Open WebUI integrates with enterprise identity systems. -* **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. \ No newline at end of file + +* **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. From e8dd704ddfeccfbcef8de1a173850f8f01542816 Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 11:28:00 -0800 Subject: [PATCH 13/32] Add files via upload --- docs/enterprise/support.md | 104 +++++++++++++++++++++++++++++++++++++ 1 file changed, 104 insertions(+) create mode 100644 docs/enterprise/support.md diff --git a/docs/enterprise/support.md b/docs/enterprise/support.md new file mode 100644 index 000000000..a38061161 --- /dev/null +++ b/docs/enterprise/support.md @@ -0,0 +1,104 @@ +--- +sidebar_position: 4 +title: "🤝 Support & SLAs" +--- + +# Support & SLAs + +## Enterprise Support Built for Your Organization + +Open WebUI's enterprise solutions provide mission-critical businesses with **dedicated support and direct access** to the team behind the platform. Support engagements are structured to match your organization's needs—from teams requiring branding flexibility to enterprises needing hands-on guidance. + +--- + +## Support Capabilities + +### 🎯 Dedicated Account Manager + +Enterprise customers receive a **single point of contact** for guidance, onboarding, and strategy. Your dedicated account manager can provide: + +* **Onboarding Guidance** — Structured support through initial deployment and rollout. +* **Ongoing Strategy** — Check-ins to ensure your deployment evolves with your needs. +* **Internal Advocacy** — A direct line to the Open WebUI team who understands your requirements. + +### 🛠️ Office Hours with Core Engineers + +Directly work with the engineers evolving Open WebUI. These exclusive sessions provide opportunities to: + +* **Solve Hard Problems** — Discuss complex technical challenges with the people who know the codebase best. +* **Roadmap Insight** — Get insight into upcoming features and architectural direction. +* **Direct Feedback** — Provide input that directly influences product development. +* **Architecture Review** — Review your deployment architecture with expert guidance. + +### 💬 Communication Channels + +Stay connected with the Open WebUI team through dedicated channels suited to your operational tempo: + +| Channel | Description | +| :--- | :--- | +| **Private Discord** | A dedicated, real-time communication channel for your team's engineers to chat with ours. | +| **Email Support** | Ticket-based support for tracking issues, troubleshooting, and formal guidance. | +| **Consulting Hours** | Scheduled dedicated time for deep-dive architecture reviews, optimization, and strategic planning. | + +--- + +## Additional Enterprise Services + +Beyond standard support, enterprise engagements can include access to specialized professional services: + +| Service | Description | +| :--- | :--- | +| **Custom Theming** | White-label Open WebUI to reflect your enterprise identity and brand standards. | +| **Model Integration** | Engineering assistance to integrate proprietary or third-party AI models tailored for your workflows. | +| **Private Features** | Work directly with our team to build custom features specific to your organization's needs. | +| **Managed Deployments** | Professional services to help you architect and deploy Open WebUI—on-premise, hybrid, or cloud. | + +--- + +## What This Means for Your Organization + +### For IT Operations +You are not navigating deployment challenges alone. Direct access to the Open WebUI team means faster resolution and guidance informed by deep platform expertise. + +### For Procurement & Legal +Enterprise support provides a formal relationship with the organization behind the platform—documented, accountable, and structured with Service Level Agreements (SLAs). + +### For Executive Leadership +Enterprise support de-risks your AI investment. You have a direct relationship with the team building and maintaining Open WebUI, ensuring long-term viability. + +--- + +## Getting Started + +The right support engagement depends on your organization's specific needs—deployment scale, technical requirements, and internal capacity all factor into the conversation. + +[**Discuss Your Support Requirements**](mailto:sales@openwebui.com) + +--- + +## Built for Open Access + +:::info +Open WebUI is **free to use** and our source code is publicly available. You can deploy it today without an enterprise agreement. + +We believe in democratizing access to AI. The Enterprise offerings above provide **governance, white labeling, liability protection, and dedicated support** for organizations that require them—but the core platform remains free and accessible to our community. +::: + +--- + +## Keep Open WebUI Thriving ❤️ + +Even if you don't need enterprise support, consider becoming a sponsor to help fund continuous development. + +Open WebUI is free to use, but building, maintaining, and improving a platform of this scale takes real time, resources, and ongoing engineering work. Sponsorships help fund stability, security, new features, and long-term development—at a fraction of what it would cost to build and maintain an equivalent system in-house. + +[**💙 Sponsor Open WebUI**](https://github.com/sponsors/open-webui) + +--- + +## Next Steps + +* **[🏗️ High Availability](./architecture)** — Understand Open WebUI's scalable infrastructure design. +* **[🛡️ Security & Governance](./security)** — Learn how Open WebUI integrates with enterprise identity systems. +* **[🔧 Integration & Customization](./customization)** — Explore how to tailor Open WebUI to your workflows. +* **[👥 Customer Stories](./customers)** — See how other organizations have deployed Open WebUI. \ No newline at end of file From ac2f722790dc956ecf622e48e0567fb51c51cd3a Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 11:28:39 -0800 Subject: [PATCH 14/32] Update _category_.json --- docs/enterprise/customers/_category_.json | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/enterprise/customers/_category_.json b/docs/enterprise/customers/_category_.json index a737fd321..4151b6c23 100644 --- a/docs/enterprise/customers/_category_.json +++ b/docs/enterprise/customers/_category_.json @@ -1,6 +1,6 @@ { "label": "Customer Stories", - "position": 0, + "position": 5, "link": { "type": "generated-index", "slug": "/enterprise/customers" From ba0516290912ab48a7636419a37c13a392816475 Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 12:45:23 -0800 Subject: [PATCH 15/32] Update index.mdx --- docs/enterprise/index.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/enterprise/index.mdx b/docs/enterprise/index.mdx index 6cf38a541..5b149e024 100644 --- a/docs/enterprise/index.mdx +++ b/docs/enterprise/index.mdx @@ -72,7 +72,7 @@ Whether you need a full enterprise deployment or just want to explore what Open [**Contact Enterprise Sales**](mailto:sales@openwebui.com) :::note Are you an Agency or Reseller? -If you are a consulting agency, solution provider, or reseller looking to deploy Open WebUI for a client, please review our **[Partnership Program Guidelines](./partners)**. +If you are a consulting agency, solution provider, or reseller looking to deploy Open WebUI for a client, please review our **[Partnership Guidelines for Agencies](./partners)**. ::: --- From 14b8089a9f0baba415fc562bd0ce04bd1479e725 Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 13:11:45 -0800 Subject: [PATCH 16/32] Update architecture.md --- docs/enterprise/architecture.md | 5 +++-- 1 file changed, 3 insertions(+), 2 deletions(-) diff --git a/docs/enterprise/architecture.md b/docs/enterprise/architecture.md index 0fd8542fc..2f04d225e 100644 --- a/docs/enterprise/architecture.md +++ b/docs/enterprise/architecture.md @@ -73,8 +73,8 @@ The right architecture depends on your organization's specific requirements—us For organizations planning high-availability, enterprise-grade deployments, we recommend: -1. **Review the Getting Started Guide** for foundational deployment concepts. -2. **Consult the FAQ** for answers to common architecture questions. +1. **Review the [Getting Started Guide](../getting-started/index.md)** for foundational deployment concepts. +2. **Consult the [FAQ](../faq.mdx)** for answers to common questions. 3. **Contact our Enterprise team** for guidance on complex or large-scale deployments. [**Contact Sales to Discuss Architecture**](mailto:sales@openwebui.com) @@ -96,3 +96,4 @@ For engineers looking for a technical implementation guide regarding high-availa * **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. + From b82f5e871ff9c831852a77ad21eeb6bf40d84c2f Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 13:22:35 -0800 Subject: [PATCH 17/32] Update customization.md --- docs/enterprise/customization.md | 3 ++- 1 file changed, 2 insertions(+), 1 deletion(-) diff --git a/docs/enterprise/customization.md b/docs/enterprise/customization.md index fb011f491..eac8e7708 100644 --- a/docs/enterprise/customization.md +++ b/docs/enterprise/customization.md @@ -17,7 +17,7 @@ Open WebUI is built differently. From the interface your users see to the AI mod ### Connect Any Model to Any Workflow -Your organization's AI needs are unique. Maybe you have fine-tuned models on proprietary data. Perhaps you are committed to specific providers for compliance reasons. Or you need different models for differents use cases across departments. +Your organization's AI needs are unique. Maybe you have fine-tuned models on proprietary data. Perhaps you are committed to specific providers for compliance reasons. Or you need different models for different use cases across departments. Open WebUI supports flexible model integration: @@ -126,3 +126,4 @@ Need capabilities that don't exist yet? Enterprise customers can work directly w * **[🛡️ Security & Governance](./security)** — Learn how Open WebUI integrates with enterprise identity systems. * **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. + From 1907b4119863f2c0fd5d784f13b1572c9100d95e Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 13:29:46 -0800 Subject: [PATCH 18/32] Update support.md --- docs/enterprise/support.md | 5 +++-- 1 file changed, 3 insertions(+), 2 deletions(-) diff --git a/docs/enterprise/support.md b/docs/enterprise/support.md index a38061161..c8c384bbb 100644 --- a/docs/enterprise/support.md +++ b/docs/enterprise/support.md @@ -92,7 +92,7 @@ Even if you don't need enterprise support, consider becoming a sponsor to help f Open WebUI is free to use, but building, maintaining, and improving a platform of this scale takes real time, resources, and ongoing engineering work. Sponsorships help fund stability, security, new features, and long-term development—at a fraction of what it would cost to build and maintain an equivalent system in-house. -[**💙 Sponsor Open WebUI**](https://github.com/sponsors/open-webui) +[**💙 Sponsor Open WebUI**](https://github.com/sponsors/tjbck) --- @@ -101,4 +101,5 @@ Open WebUI is free to use, but building, maintaining, and improving a platform o * **[🏗️ High Availability](./architecture)** — Understand Open WebUI's scalable infrastructure design. * **[🛡️ Security & Governance](./security)** — Learn how Open WebUI integrates with enterprise identity systems. * **[🔧 Integration & Customization](./customization)** — Explore how to tailor Open WebUI to your workflows. -* **[👥 Customer Stories](./customers)** — See how other organizations have deployed Open WebUI. \ No newline at end of file + +* **[👥 Customer Stories](./customers)** — See how other organizations have deployed Open WebUI. From 78766291b922e21df83b2ef4c0aaee25a9304192 Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 13:34:11 -0800 Subject: [PATCH 19/32] Update support.md From 3ffbcc67600c1e6c83a834c2a4abe0cde40361ad Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 13:38:37 -0800 Subject: [PATCH 20/32] Update partners.md --- docs/enterprise/partners.md | 8 +++++++- 1 file changed, 7 insertions(+), 1 deletion(-) diff --git a/docs/enterprise/partners.md b/docs/enterprise/partners.md index 6da14c132..153f5277e 100644 --- a/docs/enterprise/partners.md +++ b/docs/enterprise/partners.md @@ -22,6 +22,11 @@ To ensure alignment with our mission, please note the following criteria for par * **Capacity:** Our program receives a high volume of requests. Being on the waitlist **does not guarantee a response**. * **Communication:** Please **do not follow up** or send additional messages after applying. +:::warning Policy on Contribution & Collaboration +**We are not seeking, open to, or in need of any form of disguised collaboration or contribution pitches.** + +Any attempt to characterize engineering assistance, co-development, or roadmap input **as an alternative to our enterprise licensing program** will not receive a response. All organizational engagement with Open WebUI occurs **solely and exclusively** through enterprise licensing. +::: --- ## Direct Client Deployments @@ -31,7 +36,8 @@ If you have an **end-client** who is ready to move forward and is committed to p Please contact us directly with: 1. Your agency details. 2. The client's company name and official work email domain. -3. The expected number of end users (seats) to be deployed [2]. +3. The expected number of end users (seats) to be deployed. [**Contact Sales for Immediate Client Deployment**](mailto:sales@openwebui.com) + From 8055c9e474231602450e7ad1eed6f4d85ef75800 Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 13:46:10 -0800 Subject: [PATCH 21/32] Add files via upload --- docs/enterprise/customers/index.mdx | 43 +++++++++++++++++++++++++++++ 1 file changed, 43 insertions(+) create mode 100644 docs/enterprise/customers/index.mdx diff --git a/docs/enterprise/customers/index.mdx b/docs/enterprise/customers/index.mdx new file mode 100644 index 000000000..62030975b --- /dev/null +++ b/docs/enterprise/customers/index.mdx @@ -0,0 +1,43 @@ +--- +sidebar_position: 5 +title: "👥 Customer Stories" +description: "Discover how leading organizations are using Open WebUI to accelerate innovation." +--- + +# Customer Stories + +## Powering Innovation at Scale + +Open WebUI is the interface of choice for engineering teams, researchers, and enterprises worldwide. With hundreds of thousands of active deployments, Open WebUI is silently powering internal AI initiatives across Fortune 500s, government agencies, and research institutions. + +While many of our enterprise users operate in stealth or highly sensitive environments, we are proud to highlight those who are building in the open. + +--- + +## Featured Case Study + +### Samsung Semiconductor + +See how Samsung Semiconductor built a secure, self-hosted AI platform to boost R&D efficiency, reducing workflow times **from days to hours**. + +[![Samsung Semiconductor Case Study](/images/enterprise/customers/samsung-semiconductor/hero.png)](./samsung-semiconductor) + +**[📖 Read the full Case Study →](./samsung-semiconductor)** + +--- + +## Join the Enterprise Showcase + +We are currently expanding our showcase of organizations driving real impact with Open WebUI. + +If your organization is using Open WebUI to solve complex problems, improve privacy, or democratize AI access for your team, we would love to hear your story. + +**Why share your story?** +* **Industry Visibility:** Position your engineering team as leaders in the private AI space. +* **Community Impact:** Help others understand the value of open, private AI architecture. + +:::info Share Your Deployment Story +Are you ready to be featured? Contact our editorial team to discuss a potential case study or community spotlight. + +[**📩 Contact Our Team**](mailto:sales@openwebui.com?subject=Customer%20Story%20Submission) +::: \ No newline at end of file From 79993e61109f0be624ef312a440873cccc40ea5a Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 13:48:19 -0800 Subject: [PATCH 22/32] Update index.mdx --- docs/enterprise/customers/index.mdx | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/docs/enterprise/customers/index.mdx b/docs/enterprise/customers/index.mdx index 62030975b..7f4a07307 100644 --- a/docs/enterprise/customers/index.mdx +++ b/docs/enterprise/customers/index.mdx @@ -1,14 +1,13 @@ --- sidebar_position: 5 title: "👥 Customer Stories" -description: "Discover how leading organizations are using Open WebUI to accelerate innovation." --- # Customer Stories ## Powering Innovation at Scale -Open WebUI is the interface of choice for engineering teams, researchers, and enterprises worldwide. With hundreds of thousands of active deployments, Open WebUI is silently powering internal AI initiatives across Fortune 500s, government agencies, and research institutions. +Open WebUI is the interface of choice for engineering teams, researchers, and enterprises worldwide. With thousands of active deployments, and hundreds of thousands of active users, Open WebUI is quietly powering AI initiatives across Fortune 500s, government agencies, and research institutions. While many of our enterprise users operate in stealth or highly sensitive environments, we are proud to highlight those who are building in the open. @@ -40,4 +39,5 @@ If your organization is using Open WebUI to solve complex problems, improve priv Are you ready to be featured? Contact our editorial team to discuss a potential case study or community spotlight. [**📩 Contact Our Team**](mailto:sales@openwebui.com?subject=Customer%20Story%20Submission) -::: \ No newline at end of file + +::: From 44c1fe5fd27e0a91fbe8fe3e78125b2403acf695 Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 13:49:26 -0800 Subject: [PATCH 23/32] Delete docs/enterprise/customers/_category_.json --- docs/enterprise/customers/_category_.json | 8 -------- 1 file changed, 8 deletions(-) delete mode 100644 docs/enterprise/customers/_category_.json diff --git a/docs/enterprise/customers/_category_.json b/docs/enterprise/customers/_category_.json deleted file mode 100644 index 4151b6c23..000000000 --- a/docs/enterprise/customers/_category_.json +++ /dev/null @@ -1,8 +0,0 @@ -{ - "label": "Customer Stories", - "position": 5, - "link": { - "type": "generated-index", - "slug": "/enterprise/customers" - } -} From 493a9feb51c740eb72e3613a6e1c8563cb5dd67c Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 13:50:25 -0800 Subject: [PATCH 24/32] Update partners.md --- docs/enterprise/partners.md | 3 ++- 1 file changed, 2 insertions(+), 1 deletion(-) diff --git a/docs/enterprise/partners.md b/docs/enterprise/partners.md index 153f5277e..d9333f18c 100644 --- a/docs/enterprise/partners.md +++ b/docs/enterprise/partners.md @@ -1,6 +1,6 @@ --- sidebar_position: 6 -title: "🤝 Partners & Agencies" +title: "🌍 Partners & Agencies" --- # Partnership & Reseller Guidelines @@ -41,3 +41,4 @@ Please contact us directly with: [**Contact Sales for Immediate Client Deployment**](mailto:sales@openwebui.com) + From d8e1a58c76fc6f3f1e7909d4e44cc4b85ae0c822 Mon Sep 17 00:00:00 2001 From: peetuhr Date: Tue, 23 Dec 2025 14:06:13 -0800 Subject: [PATCH 25/32] Update index.mdx --- docs/enterprise/customers/index.mdx | 28 +++++++++++++++------------- 1 file changed, 15 insertions(+), 13 deletions(-) diff --git a/docs/enterprise/customers/index.mdx b/docs/enterprise/customers/index.mdx index 7f4a07307..7b7c08858 100644 --- a/docs/enterprise/customers/index.mdx +++ b/docs/enterprise/customers/index.mdx @@ -7,9 +7,11 @@ title: "👥 Customer Stories" ## Powering Innovation at Scale -Open WebUI is the interface of choice for engineering teams, researchers, and enterprises worldwide. With thousands of active deployments, and hundreds of thousands of active users, Open WebUI is quietly powering AI initiatives across Fortune 500s, government agencies, and research institutions. +Open WebUI is the interface of choice for individuals, engineering teams, researchers, and enterprises worldwide. With thousands of active deployments, it powers AI initiatives across startups, Fortune 500 companies, government agencies, and research institutions—helping people reclaim time for what truly matters. -While many of our enterprise users operate in stealth or highly sensitive environments, we are proud to highlight those who are building in the open. +Many of our users work in environments where privacy isn't optional—it's essential. That's by design. Open WebUI is built for those who need powerful AI capabilities with complete control over their data. + +As our community grows, so does this showcase. We're proud to highlight those who are building in the open. --- @@ -17,27 +19,27 @@ While many of our enterprise users operate in stealth or highly sensitive enviro ### Samsung Semiconductor -See how Samsung Semiconductor built a secure, self-hosted AI platform to boost R&D efficiency, reducing workflow times **from days to hours**. +See how Samsung Semiconductor built a secure, self-hosted AI platform to boost R&D efficiency—reducing workflow times **from days to hours**. [![Samsung Semiconductor Case Study](/images/enterprise/customers/samsung-semiconductor/hero.png)](./samsung-semiconductor) -**[📖 Read the full Case Study →](./samsung-semiconductor)** +**[📖 Read the Full Case Study →](./samsung-semiconductor)** --- -## Join the Enterprise Showcase +## Share Your Story -We are currently expanding our showcase of organizations driving real impact with Open WebUI. +We're actively expanding this showcase with organizations and teams driving real impact with Open WebUI. -If your organization is using Open WebUI to solve complex problems, improve privacy, or democratize AI access for your team, we would love to hear your story. +Whether you're using Open WebUI to solve complex problems, strengthen data privacy, or democratize AI access for your team, we'd love to hear from you. -**Why share your story?** -* **Industry Visibility:** Position your engineering team as leaders in the private AI space. -* **Community Impact:** Help others understand the value of open, private AI architecture. +**Why participate?** -:::info Share Your Deployment Story -Are you ready to be featured? Contact our editorial team to discuss a potential case study or community spotlight. +- **Visibility**: Position your team as a leader in the private AI space. +- **Community Impact**: Help others see what's possible with open, self-hosted AI. -[**📩 Contact Our Team**](mailto:sales@openwebui.com?subject=Customer%20Story%20Submission) +:::info Interested in Being Featured? +Reach out to discuss a potential case study or community spotlight. +[**📩 Contact Us**](mailto:sales@openwebui.com?subject=Customer%20Story%20Submission) ::: From c5415f432e8729ace372f888b9c80261900105e8 Mon Sep 17 00:00:00 2001 From: peetuhr Date: Sat, 27 Dec 2025 13:02:08 -0800 Subject: [PATCH 26/32] docs: address feedback on Support page, refine CTAs, update index --- docs/enterprise/architecture.md | 32 +++++++++--------- docs/enterprise/customization.md | 40 +++++++++++----------- docs/enterprise/index.mdx | 31 ++++++++++------- docs/enterprise/partners.md | 18 +++++----- docs/enterprise/security.md | 45 +++++++++++++------------ docs/enterprise/support.md | 58 ++++++++++++++++++-------------- 6 files changed, 120 insertions(+), 104 deletions(-) diff --git a/docs/enterprise/architecture.md b/docs/enterprise/architecture.md index 2f04d225e..6a3e9f25f 100644 --- a/docs/enterprise/architecture.md +++ b/docs/enterprise/architecture.md @@ -3,7 +3,7 @@ sidebar_position: 1 title: "🏗️ High Availability" --- -# High Availability & Architecture +## High Availability & Architecture ## Built for Mission-Critical Reliability @@ -19,9 +19,9 @@ Whether you're supporting a pilot team of 15 or a global workforce of 10,000+, O Open WebUI follows a **stateless, container-first architecture**, meaning you are never bottlenecked by a single server. This design philosophy enables: -* **Horizontal Scaling:** Add more instances as demand grows, rather than upgrading to larger (and more expensive) hardware. -* **Flexible Deployment:** Run on-premise, in private clouds, or hybrid environments without architectural changes. -* **Container Orchestration Compatibility:** Full support for Kubernetes, Docker Swarm, and other orchestration platforms. +* **Horizontal Scaling:** Add more instances as demand grows, rather than upgrading to larger (and more expensive) hardware. +* **Flexible Deployment:** Run on-premise, in private clouds, or hybrid environments without architectural changes. +* **Container Orchestration Compatibility:** Full support for Kubernetes, Docker Swarm, and other orchestration platforms. For decision-makers, this means your initial investment in Open WebUI doesn't become technical debt. The same architecture that supports your proof-of-concept can scale to support your entire organization. @@ -46,9 +46,9 @@ When properly configured, Open WebUI can achieve **99.99% uptime**—the reliabi Open WebUI isn't theoretically scalable—it's **proven at scale**. The platform is already trusted in deployments supporting extremely high user counts, including: -* 🎓 **Universities** managing institution-wide AI access. -* 🏢 **Multinational Enterprises** deploying across regions and business units. -* 🏛️ **Major Organizations** requiring consistent performance under heavy load. +* 🎓 **Universities** managing institution-wide AI access. +* 🏢 **Multinational Enterprises** deploying across regions and business units. +* 🏛️ **Major Organizations** requiring consistent performance under heavy load. With the right infrastructure configuration, Open WebUI scales from pilot projects to mission-critical worldwide rollouts. @@ -57,12 +57,15 @@ With the right infrastructure configuration, Open WebUI scales from pilot projec ## What This Means for Your Organization ### For IT Leadership + You are not adopting a tool that will need to be replaced as you grow. Open WebUI's architecture supports your long-term AI strategy without forced migrations or re-platforming. ### For Security & Compliance Teams + Stateless architecture and flexible deployment options mean you can meet data residency requirements and maintain control over where your AI infrastructure lives. ### For Finance & Procurement + Horizontal scaling means you pay for capacity as you need it. No over-provisioning of expensive hardware "just in case." --- @@ -73,9 +76,9 @@ The right architecture depends on your organization's specific requirements—us For organizations planning high-availability, enterprise-grade deployments, we recommend: -1. **Review the [Getting Started Guide](../getting-started/index.md)** for foundational deployment concepts. -2. **Consult the [FAQ](../faq.mdx)** for answers to common questions. -3. **Contact our Enterprise team** for guidance on complex or large-scale deployments. +1. **Review the [Getting Started Guide](../getting-started/index.md)** for foundational deployment concepts. +2. **Consult the [FAQ](../faq.mdx)** for answers to common questions. +3. **Contact our Enterprise team** for guidance on complex or large-scale deployments. [**Contact Sales to Discuss Architecture**](mailto:sales@openwebui.com) @@ -91,9 +94,6 @@ For engineers looking for a technical implementation guide regarding high-availa ## Next Steps -* **[🛡️ Security & Governance](./security)** — Learn how Open WebUI integrates with enterprise identity systems. -* **[🔧 Integration & Customization](./customization)** — Explore how to tailor Open WebUI to your workflows. - -* **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. - - +* **[🛡️ Security & Governance](./security)** — Learn how Open WebUI integrates with enterprise identity systems. +* **[🔧 Integration & Customization](./customization)** — Explore how to tailor Open WebUI to your workflows. +* **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. diff --git a/docs/enterprise/customization.md b/docs/enterprise/customization.md index eac8e7708..4ae1084be 100644 --- a/docs/enterprise/customization.md +++ b/docs/enterprise/customization.md @@ -3,7 +3,7 @@ sidebar_position: 3 title: "🔧 Integration & Customization" --- -# Integration & Customization +## Integration & Customization ## Make Open WebUI Your Own @@ -21,18 +21,18 @@ Your organization's AI needs are unique. Maybe you have fine-tuned models on pro Open WebUI supports flexible model integration: -* **Proprietary Models** — Connect models you have developed or fine-tuned specifically for your organization's domain. -* **Third-Party Providers** — Integrate commercial AI services that meet your compliance and performance requirements. -* **Local Models** — Run models entirely on-premise for maximum data control and reduced latency. -* **Multi-Model Environments** — Offer different models to different teams, or build multi-model agentic workflows based on specific needs. +* **Proprietary Models** — Connect models you have developed or fine-tuned specifically for your organization's domain. +* **Third-Party Providers** — Integrate commercial AI services that meet your compliance and performance requirements. +* **Local Models** — Run models entirely on-premise for maximum data control and reduced latency. +* **Multi-Model Environments** — Offer different models to different teams, or build multi-model agentic workflows based on specific needs. ### Model Optimization for Enterprise Workflows Beyond basic connectivity, Open WebUI's enterprise offerings include guidance on optimizing model performance for your specific use cases: -* **Fine-Tuning Consultation** — Work with our team to optimize models for your domain vocabulary and use patterns. -* **Performance Benchmarking** — Understand how different models perform against your actual workflow requirements. -* **Cost Optimization** — Balance model capability against token costs for sustainable deployment at scale. +* **Fine-Tuning Consultation** — Work with our team to optimize models for your domain vocabulary and use patterns. +* **Performance Benchmarking** — Understand how different models perform against your actual workflow requirements. +* **Cost Optimization** — Balance model capability against token costs for sustainable deployment at scale. --- @@ -78,10 +78,10 @@ Enterprise software ecosystems are complex. The last thing you need is another s Open WebUI's plugin and pipeline architecture allows you to add functionality without modifying core code: -* **Custom Workflows** — Build organization-specific AI workflows that reflect your actual business processes. -* **Data Connectors** — Create integrations that pull context from your internal knowledge bases. -* **Specialized Interfaces** — Develop custom UI components for specific departmental needs. -* **Automation Hooks** — Trigger actions in external systems based on AI interactions. +* **Custom Workflows** — Build organization-specific AI workflows that reflect your actual business processes. +* **Data Connectors** — Create integrations that pull context from your internal knowledge bases. +* **Specialized Interfaces** — Develop custom UI components for specific departmental needs. +* **Automation Hooks** — Trigger actions in external systems based on AI interactions. This approach protects your investment. **Core Open WebUI updates do not break your customizations**, and your customizations do not prevent you from receiving security patches and new features. @@ -90,12 +90,15 @@ This approach protects your investment. **Core Open WebUI updates do not break y ## What This Means for Your Organization ### For Product Owners + You are not forcing teams to adapt to the tool—the tool adapts to them. Customization options mean you can roll out AI capabilities that feel native to each department's workflow. ### For IT Teams + Integration flexibility means Open WebUI slots into your existing architecture. You are not rebuilding identity management, recreating monitoring dashboards, or maintaining yet another authentication silo. ### For Brand & Communications Teams + White-labeling ensures AI tools meet the same brand standards as every other internal platform. No awkward "third-party app" aesthetic undermining your carefully maintained internal experience. --- @@ -106,9 +109,9 @@ The right level of customization depends on your organization's specific needs. For organizations planning significant customization, we recommend: -1. **Inventory your requirements** — What must integrate? What should match your brand? What workflows need support? -2. **Review existing capabilities** — Many customizations are possible through configuration rather than development. -3. **Contact our Enterprise team** — For complex integrations or white-labeling, we can scope the effort together. +1. **Inventory your requirements** — What must integrate? What should match your brand? What workflows need support? +2. **Review existing capabilities** — Many customizations are possible through configuration rather than development. +3. **Contact our Enterprise team** — For complex integrations or white-labeling, we can scope the effort together. [**Discuss Your Customization Needs**](mailto:sales@openwebui.com) @@ -122,8 +125,7 @@ Need capabilities that don't exist yet? Enterprise customers can work directly w ## Next Steps -* **[🏗️ High Availability](./architecture)** — Understand Open WebUI's scalable infrastructure design. -* **[🛡️ Security & Governance](./security)** — Learn how Open WebUI integrates with enterprise identity systems. - -* **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. +* **[🏗️ High Availability](./architecture)** — Understand Open WebUI's scalable infrastructure design. +* **[🛡️ Security & Governance](./security)** — Learn how Open WebUI integrates with enterprise identity systems. +* **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. diff --git a/docs/enterprise/index.mdx b/docs/enterprise/index.mdx index 5b149e024..4f9853548 100644 --- a/docs/enterprise/index.mdx +++ b/docs/enterprise/index.mdx @@ -15,6 +15,17 @@ Whether you're a startup scaling fast or a Fortune 500 managing global operation --- +## Let's Talk + +Whether you need a full enterprise deployment or just want to explore what Open WebUI can do for your organization, we are here to help. + +[**Contact Enterprise Sales**](mailto:sales@openwebui.com) + +:::note Are you an Agency or Reseller? +If you are a consulting agency, solution provider, or reseller looking to deploy Open WebUI for a client, please review our **[Partnership Guidelines for Agencies](./partners)**. +::: +--- + ## Why Enterprises Choose Open WebUI ### 🚀 Faster Innovation, No Vendor Lock-In @@ -59,31 +70,25 @@ Discover how [**Samsung Semiconductor Inc.**](https://semiconductor.samsung.com/ -Explore how other organizations are driving real impact with Open WebUI. - [View all customer stories →](/enterprise/customers) --- -## Ready to Get Started? - -Whether you need a full enterprise deployment or just want to explore what Open WebUI can do for your organization, we are here to help. +## Free to Use, Built to Scale -[**Contact Enterprise Sales**](mailto:sales@openwebui.com) +:::info +Open WebUI is **free to use** and our source code is publicly available. You can deploy it today without an enterprise agreement. -:::note Are you an Agency or Reseller? -If you are a consulting agency, solution provider, or reseller looking to deploy Open WebUI for a client, please review our **[Partnership Guidelines for Agencies](./partners)**. +We believe in democratizing access to AI. The Enterprise offerings above provide **governance, white labeling, liability protection, and dedicated support** for organizations that require them—but the core platform remains free and accessible to our community. ::: --- -## Built for Open Access +## Ready to Get Started? -:::info -Open WebUI is **free to use** and our source code is publicly available. You can deploy it today without an enterprise agreement. +Ready to explore how Open WebUI can transform your organization's AI capabilities? -We believe in democratizing access to AI. The Enterprise offerings above provide **governance, white labeling, liability protection, and dedicated support** for organizations that require them—but the core platform remains free and accessible to our community. -::: +[**Contact Enterprise Sales →**](mailto:sales@openwebui.com) --- diff --git a/docs/enterprise/partners.md b/docs/enterprise/partners.md index d9333f18c..b45f43dc4 100644 --- a/docs/enterprise/partners.md +++ b/docs/enterprise/partners.md @@ -3,7 +3,7 @@ sidebar_position: 6 title: "🌍 Partners & Agencies" --- -# Partnership & Reseller Guidelines +## Partnership & Reseller Guidelines We carefully select our partners to maintain the highest standards and provide the best experience to our community. @@ -16,17 +16,19 @@ Instead, we ask that you **fill out our partnership interest form**: 🔗 **[Apply to Partner Network](https://forms.gle/SemdgxjFXpHmdCby6)** ### Eligibility & Expectations + To ensure alignment with our mission, please note the following criteria for partners: -* **Company Maturity:** We prioritize mature organizations. Generally, companies **less than 5 years old are not eligible** except in exceptional cases. -* **Capacity:** Our program receives a high volume of requests. Being on the waitlist **does not guarantee a response**. -* **Communication:** Please **do not follow up** or send additional messages after applying. +* **Company Maturity:** We prioritize mature organizations. Generally, companies **less than 5 years old are not eligible** except in exceptional cases. +* **Capacity:** Our program receives a high volume of requests. Being on the waitlist **does not guarantee a response**. +* **Communication:** Please **do not follow up** or send additional messages after applying. :::warning Policy on Contribution & Collaboration **We are not seeking, open to, or in need of any form of disguised collaboration or contribution pitches.** Any attempt to characterize engineering assistance, co-development, or roadmap input **as an alternative to our enterprise licensing program** will not receive a response. All organizational engagement with Open WebUI occurs **solely and exclusively** through enterprise licensing. ::: + --- ## Direct Client Deployments @@ -34,11 +36,9 @@ Any attempt to characterize engineering assistance, co-development, or roadmap i If you have an **end-client** who is ready to move forward and is committed to purchasing an **Enterprise License** immediately, you may facilitate the introduction. Please contact us directly with: -1. Your agency details. -2. The client's company name and official work email domain. -3. The expected number of end users (seats) to be deployed. +1. Your agency details. +2. The client's company name and official work email domain. +3. The expected number of end users (seats) to be deployed. [**Contact Sales for Immediate Client Deployment**](mailto:sales@openwebui.com) - - diff --git a/docs/enterprise/security.md b/docs/enterprise/security.md index b3aeb2886..3d9f0cf08 100644 --- a/docs/enterprise/security.md +++ b/docs/enterprise/security.md @@ -3,7 +3,7 @@ sidebar_position: 2 title: "🛡️ Security & Governance" --- -# Security & Governance +## Security & Governance ## Enterprise-Grade Security Without Compromise @@ -34,11 +34,11 @@ For organizations handling sensitive data—whether proprietary research, custom Open WebUI is designed to support organizations operating under rigorous compliance requirements. The platform's architecture and controls align with major compliance frameworks, including: -* **SOC 2** — Operational compliance demonstrating reliability, integrity, and security. -* **HIPAA** — Healthcare data protection requirements for covered entities. -* **GDPR** — European data protection and privacy regulations. -* **FedRAMP** — Federal security standards for cloud services used by US government agencies. -* **ISO 27001** — International standard for information security management systems. +* **SOC 2** — Operational compliance demonstrating reliability, integrity, and security. +* **HIPAA** — Healthcare data protection requirements for covered entities. +* **GDPR** — European data protection and privacy regulations. +* **FedRAMP** — Federal security standards for cloud services used by US government agencies. +* **ISO 27001** — International standard for information security management systems. :::tip Compliance is a Partnership Open WebUI provides the **technical controls and architecture** to support these frameworks. Achieving certification requires proper configuration, organizational policies, and often third-party audits specific to your deployment. @@ -56,17 +56,17 @@ Seamless integration with your existing identity infrastructure eliminates frict Open WebUI integrates with the identity systems your organization already uses: -* **LDAP & Active Directory** — Connect directly to your existing directory services for user authentication and management. -* **Single Sign-On (SSO)** — Support for SAML and OIDC protocols, enabling users to access Open WebUI with their existing corporate credentials. -* **Multi-Factor Authentication (MFA)** — Layer additional security on top of primary authentication. +* **LDAP & Active Directory** — Connect directly to your existing directory services for user authentication and management. +* **Single Sign-On (SSO)** — Support for SAML and OIDC protocols, enabling users to access Open WebUI with their existing corporate credentials. +* **Multi-Factor Authentication (MFA)** — Layer additional security on top of primary authentication. ### Access Control & Permissions Beyond authentication, Open WebUI provides granular control over user permissions: -* **Role-Based Access Control (RBAC)** — Define roles that align with your organizational structure to limit administrative access. -* **Model-Level Permissions** — Control which users or groups can access specific models. -* **Workspace Isolation** — Separate teams or departments to prevent unauthorized data access. +* **Role-Based Access Control (RBAC)** — Define roles that align with your organizational structure to limit administrative access. +* **Model-Level Permissions** — Control which users or groups can access specific models. +* **Workspace Isolation** — Separate teams or departments to prevent unauthorized data access. --- @@ -76,9 +76,9 @@ Beyond authentication, Open WebUI provides granular control over user permission For regulated industries and security-conscious organizations, visibility into system usage is not optional. Open WebUI supports standard enterprise logging patterns: -* **Infrastructure-Level Logging** — Containerized architecture allows standard output streams to be piped directly to your logging infrastructure (Splunk, Datadog, ELK). -* **Event Tracking** — Track API usage and system events to monitor for anomalies. -* **Retention Controls** — Because you own the database, you control the data retention policies, ensuring data is purged or archived according to your compliance schedules. +* **Infrastructure-Level Logging** — Containerized architecture allows standard output streams to be piped directly to your logging infrastructure (Splunk, Datadog, ELK). +* **Event Tracking** — Track API usage and system events to monitor for anomalies. +* **Retention Controls** — Because you own the database, you control the data retention policies, ensuring data is purged or archived according to your compliance schedules. ### Data Residency @@ -89,12 +89,15 @@ For organizations with geographic data requirements—whether driven by GDPR, da ## What This Means for Your Organization ### For Security Teams + You are not introducing a "black box" into your environment. Open WebUI's architecture gives you visibility and control, integrating with your existing security tooling rather than creating blind spots. ### For Compliance Officers + The technical controls exist to support your compliance posture. Whether you are preparing for an audit or responding to a security questionnaire, Open WebUI's architecture provides defensible answers. ### For IT Leadership + User management doesn't become another silo. Open WebUI works with your existing identity infrastructure, reducing administrative overhead and ensuring consistent access policies across your tooling. --- @@ -105,9 +108,9 @@ Security requirements vary significantly across industries. The right configurat For organizations with complex security requirements, we recommend: -1. **Review the Getting Started Guide** for foundational deployment concepts. -2. **Assess your compliance requirements** and identify which frameworks apply to your deployment. -3. **Contact our Enterprise team** for guidance on security-hardened configurations. +1. **Review the [Getting Started Guide](../getting-started/index.md)** for foundational deployment concepts. +2. **Assess your compliance requirements** and identify which frameworks apply to your deployment. +3. **Contact our Enterprise team** for guidance on security-hardened configurations. [**Discuss Your Security Requirements**](mailto:sales@openwebui.com) @@ -119,7 +122,7 @@ Evaluating Open WebUI for enterprise deployment? Our team can assist with securi ## Next Steps -* **[🏗️ High Availability](./architecture)** — Understand Open WebUI's scalable infrastructure design. -* **[🔧 Integration & Customization](./customization)** — Explore how to tailor Open WebUI to your workflows. +* **[🏗️ High Availability](./architecture)** — Understand Open WebUI's scalable infrastructure design. +* **[🔧 Integration & Customization](./customization)** — Explore how to tailor Open WebUI to your workflows. -* **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. +* **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. diff --git a/docs/enterprise/support.md b/docs/enterprise/support.md index c8c384bbb..d09425174 100644 --- a/docs/enterprise/support.md +++ b/docs/enterprise/support.md @@ -3,7 +3,7 @@ sidebar_position: 4 title: "🤝 Support & SLAs" --- -# Support & SLAs +## Support & SLAs ## Enterprise Support Built for Your Organization @@ -17,18 +17,18 @@ Open WebUI's enterprise solutions provide mission-critical businesses with **ded Enterprise customers receive a **single point of contact** for guidance, onboarding, and strategy. Your dedicated account manager can provide: -* **Onboarding Guidance** — Structured support through initial deployment and rollout. -* **Ongoing Strategy** — Check-ins to ensure your deployment evolves with your needs. -* **Internal Advocacy** — A direct line to the Open WebUI team who understands your requirements. +* **Onboarding Guidance** — Structured support through initial deployment and rollout. +* **Ongoing Strategy** — Check-ins to ensure your deployment evolves with your needs. +* **Internal Advocacy** — A direct line to the Open WebUI team who understands your requirements. ### 🛠️ Office Hours with Core Engineers Directly work with the engineers evolving Open WebUI. These exclusive sessions provide opportunities to: -* **Solve Hard Problems** — Discuss complex technical challenges with the people who know the codebase best. -* **Roadmap Insight** — Get insight into upcoming features and architectural direction. -* **Direct Feedback** — Provide input that directly influences product development. -* **Architecture Review** — Review your deployment architecture with expert guidance. +* **Solve Hard Problems** — Discuss complex technical challenges with the people who know the codebase best. +* **Roadmap Insight** — Get insight into upcoming features and architectural direction. +* **Direct Feedback** — Provide input that directly influences product development. +* **Architecture Review** — Review your deployment architecture with expert guidance. ### 💬 Communication Channels @@ -36,43 +36,49 @@ Stay connected with the Open WebUI team through dedicated channels suited to you | Channel | Description | | :--- | :--- | -| **Private Discord** | A dedicated, real-time communication channel for your team's engineers to chat with ours. | -| **Email Support** | Ticket-based support for tracking issues, troubleshooting, and formal guidance. | -| **Consulting Hours** | Scheduled dedicated time for deep-dive architecture reviews, optimization, and strategic planning. | +| **Community Discord** | A real-time channel where your engineers can connect with the Open WebUI team and broader community. | +| **AI Support Bot** | Get instant answers from our support bot, trained specifically on Open WebUI documentation and features. Available 24/7 in Discord. | +| **Dedicated Support Channels** | Priority access for enterprise customers—direct communication for troubleshooting, guidance, and ongoing questions. | +| **Consulting Hours** | Scheduled time with our team for deep-dive architecture reviews, optimization, and strategic planning. | --- -## Additional Enterprise Services +## Consulting Topics -Beyond standard support, enterprise engagements can include access to specialized professional services: +During consulting hours, our team can provide **high-level guidance** on a range of enterprise topics, including: -| Service | Description | -| :--- | :--- | -| **Custom Theming** | White-label Open WebUI to reflect your enterprise identity and brand standards. | -| **Model Integration** | Engineering assistance to integrate proprietary or third-party AI models tailored for your workflows. | -| **Private Features** | Work directly with our team to build custom features specific to your organization's needs. | -| **Managed Deployments** | Professional services to help you architect and deploy Open WebUI—on-premise, hybrid, or cloud. | +* **Theming & Branding** — Guidance on white-labeling Open WebUI to reflect your organization's identity. +* **Model Integration** — Architectural advice for integrating proprietary or third-party AI models. +* **Custom Feature Planning** — Strategic input on extending Open WebUI for your organization's workflows. +* **Deployment Architecture** — Best practices for on-premise, hybrid, or cloud deployments. + +:::note +Open WebUI provides **guidance and expertise**, not implementation services. For hands-on development work, we recommend engaging a qualified systems integrator or internal engineering team. +::: --- ## What This Means for Your Organization ### For IT Operations + You are not navigating deployment challenges alone. Direct access to the Open WebUI team means faster resolution and guidance informed by deep platform expertise. ### For Procurement & Legal + Enterprise support provides a formal relationship with the organization behind the platform—documented, accountable, and structured with Service Level Agreements (SLAs). ### For Executive Leadership + Enterprise support de-risks your AI investment. You have a direct relationship with the team building and maintaining Open WebUI, ensuring long-term viability. --- -## Getting Started +## Find the Right Support Plan -The right support engagement depends on your organization's specific needs—deployment scale, technical requirements, and internal capacity all factor into the conversation. +Every organization's needs are different. Whether you're exploring consulting hours, dedicated channels, or full enterprise SLAs, we'll help you find the right fit. -[**Discuss Your Support Requirements**](mailto:sales@openwebui.com) +[**Discuss Your Support Requirements →**](mailto:sales@openwebui.com) --- @@ -98,8 +104,8 @@ Open WebUI is free to use, but building, maintaining, and improving a platform o ## Next Steps -* **[🏗️ High Availability](./architecture)** — Understand Open WebUI's scalable infrastructure design. -* **[🛡️ Security & Governance](./security)** — Learn how Open WebUI integrates with enterprise identity systems. -* **[🔧 Integration & Customization](./customization)** — Explore how to tailor Open WebUI to your workflows. +* **[🏗️ High Availability](./architecture)** — Understand Open WebUI's scalable infrastructure design. +* **[🛡️ Security & Governance](./security)** — Learn how Open WebUI integrates with enterprise identity systems. +* **[🔧 Integration & Customization](./customization)** — Explore how to tailor Open WebUI to your workflows. -* **[👥 Customer Stories](./customers)** — See how other organizations have deployed Open WebUI. +* **[👥 Customer Stories](./customers)** — See how other organizations have deployed Open WebUI. From 4cfeea073985badff8994652c457a3a850b53030 Mon Sep 17 00:00:00 2001 From: peetuhr Date: Sat, 27 Dec 2025 13:53:46 -0800 Subject: [PATCH 27/32] docs: added sales email guidelines --- docs/enterprise/architecture.md | 8 ++++++-- docs/enterprise/customization.md | 8 ++++++-- docs/enterprise/index.mdx | 9 +++++++-- docs/enterprise/partners.md | 4 ++++ docs/enterprise/security.md | 16 ++++++++-------- docs/enterprise/support.md | 12 +++--------- 6 files changed, 34 insertions(+), 23 deletions(-) diff --git a/docs/enterprise/architecture.md b/docs/enterprise/architecture.md index 6a3e9f25f..eb0ae37b4 100644 --- a/docs/enterprise/architecture.md +++ b/docs/enterprise/architecture.md @@ -72,9 +72,9 @@ Horizontal scaling means you pay for capacity as you need it. No over-provisioni ## Planning Your Deployment -The right architecture depends on your organization's specific requirements—user count, geographic distribution, uptime SLAs, and compliance needs all factor into the design. +The right architecture depends on your organization's specific requirements. User count, geographic distribution, uptime SLAs, and compliance needs all factor into the design. -For organizations planning high-availability, enterprise-grade deployments, we recommend: +For organizations planning enterprise-grade deployments, we recommend: 1. **Review the [Getting Started Guide](../getting-started/index.md)** for foundational deployment concepts. 2. **Consult the [FAQ](../faq.mdx)** for answers to common questions. @@ -82,6 +82,10 @@ For organizations planning high-availability, enterprise-grade deployments, we r [**Contact Sales to Discuss Architecture**](mailto:sales@openwebui.com) +:::tip Use Your Work Email +To help us respond quickly, **please use your official work email address** and include your **deployment environment** (on-premise, cloud, hybrid) and expected **end user count**. Personal email accounts (e.g., gmail.com, yahoo.com, icloud.com) are often flagged by our system and may not receive a response. +::: + --- :::info Community Resource: Best practices for large-scale Open WebUI architecture diff --git a/docs/enterprise/customization.md b/docs/enterprise/customization.md index 4ae1084be..79ac6e000 100644 --- a/docs/enterprise/customization.md +++ b/docs/enterprise/customization.md @@ -50,11 +50,15 @@ For organizations deploying AI tools to internal teams—or offering AI capabili | **User Experience** | Tailor the interface to emphasize the workflows most relevant to your teams. | :::info Enterprise License Required -White-labeling and custom theming capabilities require an enterprise license. The standard version must retain Open WebUI branding as specified in the design guidelines. +White-labeling and custom theming capabilities require an enterprise license. The standard version must retain Open WebUI branding as specified in the licensing guidelines. -[**Contact our Enterprise team to discuss licensing options.**](mailto:sales@openwebui.com) +[**Contact our Enterprise team to discuss licensing options →**](mailto:sales@openwebui.com) + +To help us respond quickly, **please use your official work email address** and include your expected **end user count (seats)**. Personal email accounts (e.g., gmail.com, yahoo.com, icloud.com) are often flagged by our system and may not receive a response. ::: +--- + ### Why This Matters When AI tools look and feel like part of your existing ecosystem, adoption increases. Users don't experience cognitive friction switching between "your tools" and "that AI thing"—it becomes one seamless environment. diff --git a/docs/enterprise/index.mdx b/docs/enterprise/index.mdx index 4f9853548..ce5aeb95e 100644 --- a/docs/enterprise/index.mdx +++ b/docs/enterprise/index.mdx @@ -17,13 +17,18 @@ Whether you're a startup scaling fast or a Fortune 500 managing global operation ## Let's Talk -Whether you need a full enterprise deployment or just want to explore what Open WebUI can do for your organization, we are here to help. +Whether you need a full enterprise deployment or just want to explore what Open WebUI can do for your organization, we're here to help. [**Contact Enterprise Sales**](mailto:sales@openwebui.com) +:::tip Use Your Work Email +To help us respond quickly, **please use your official work email address** and include your expected **end user count (seats)**. Personal email accounts (e.g., gmail.com, yahoo.com, icloud.com) are often flagged by our system and may not receive a response. +::: + :::note Are you an Agency or Reseller? If you are a consulting agency, solution provider, or reseller looking to deploy Open WebUI for a client, please review our **[Partnership Guidelines for Agencies](./partners)**. ::: + --- ## Why Enterprises Choose Open WebUI @@ -86,7 +91,7 @@ We believe in democratizing access to AI. The Enterprise offerings above provide ## Ready to Get Started? -Ready to explore how Open WebUI can transform your organization's AI capabilities? +Ready to explore how Open WebUI can help you transform your organization? [**Contact Enterprise Sales →**](mailto:sales@openwebui.com) diff --git a/docs/enterprise/partners.md b/docs/enterprise/partners.md index b45f43dc4..10fe887a7 100644 --- a/docs/enterprise/partners.md +++ b/docs/enterprise/partners.md @@ -42,3 +42,7 @@ Please contact us directly with: 3. The expected number of end users (seats) to be deployed. [**Contact Sales for Immediate Client Deployment**](mailto:sales@openwebui.com) + +:::tip Use Your Work Email +To help us respond quickly, **please use your official work email address**. Personal email accounts (e.g., gmail.com, yahoo.com, icloud.com) are often flagged by our system and may not receive a response. +::: diff --git a/docs/enterprise/security.md b/docs/enterprise/security.md index 3d9f0cf08..039d913f5 100644 --- a/docs/enterprise/security.md +++ b/docs/enterprise/security.md @@ -102,20 +102,20 @@ User management doesn't become another silo. Open WebUI works with your existing --- -## Planning Your Secure Deployment +## Discuss Your Security Requirements -Security requirements vary significantly across industries. The right configuration depends on your specific threat model, compliance obligations, and operational needs. +The right security posture depends on your organization's compliance obligations, data residency requirements, and risk tolerance. -For organizations with complex security requirements, we recommend: +For organizations with specific security or compliance needs, we recommend: 1. **Review the [Getting Started Guide](../getting-started/index.md)** for foundational deployment concepts. -2. **Assess your compliance requirements** and identify which frameworks apply to your deployment. -3. **Contact our Enterprise team** for guidance on security-hardened configurations. +2. **Consult the [FAQ](../faq.mdx)** for answers to common questions. +3. **Contact our Enterprise team** for guidance on regulated or high-security deployments. -[**Discuss Your Security Requirements**](mailto:sales@openwebui.com) +[**Contact Sales to Discuss Security & Compliance**](mailto:sales@openwebui.com) -:::info Security Questionnaires -Evaluating Open WebUI for enterprise deployment? Our team can assist with security questionnaires and provide documentation to support your vendor assessment process. +:::tip Use Your Work Email +To help us respond quickly, **please use your official work email address** and include your **compliance requirements** (e.g., SOC 2, HIPAA, FedRAMP) and expected **end user count**. Personal email accounts (e.g., gmail.com, yahoo.com, icloud.com) are often flagged by our system and may not receive a response. ::: --- diff --git a/docs/enterprise/support.md b/docs/enterprise/support.md index d09425174..fbd1381bb 100644 --- a/docs/enterprise/support.md +++ b/docs/enterprise/support.md @@ -76,18 +76,12 @@ Enterprise support de-risks your AI investment. You have a direct relationship w ## Find the Right Support Plan -Every organization's needs are different. Whether you're exploring consulting hours, dedicated channels, or full enterprise SLAs, we'll help you find the right fit. +Every organization's needs are different. Whether you're exploring consulting hours, or full enterprise SLAs, we'll help you find the right fit. [**Discuss Your Support Requirements →**](mailto:sales@openwebui.com) ---- - -## Built for Open Access - -:::info -Open WebUI is **free to use** and our source code is publicly available. You can deploy it today without an enterprise agreement. - -We believe in democratizing access to AI. The Enterprise offerings above provide **governance, white labeling, liability protection, and dedicated support** for organizations that require them—but the core platform remains free and accessible to our community. +:::tip Use Your Work Email +To help us respond quickly, **please use your official work email address** and include your **team size** and **support priorities** (e.g., onboarding, architecture review, SLAs). Personal email accounts (e.g., gmail.com, yahoo.com, icloud.com) are often flagged by our system and may not receive a response. ::: --- From 9bb5d391609fbb13fc68708554cc7ca11675251a Mon Sep 17 00:00:00 2001 From: Timothy Jaeryang Baek Date: Thu, 1 Jan 2026 19:52:54 +0400 Subject: [PATCH 28/32] refac --- docs/enterprise/architecture.md | 14 ++++---- docs/enterprise/customers/index.mdx | 6 ++-- docs/enterprise/customization.md | 42 +++++++++++----------- docs/enterprise/index.mdx | 55 ++++++++++++++--------------- docs/enterprise/security.md | 42 +++++++++++----------- docs/enterprise/support.md | 38 ++++++++++---------- 6 files changed, 97 insertions(+), 100 deletions(-) diff --git a/docs/enterprise/architecture.md b/docs/enterprise/architecture.md index eb0ae37b4..cd0afc4cc 100644 --- a/docs/enterprise/architecture.md +++ b/docs/enterprise/architecture.md @@ -7,9 +7,9 @@ title: "🏗️ High Availability" ## Built for Mission-Critical Reliability -When AI becomes central to your organization's operations, downtime isn't just inconvenient—it's costly. Open WebUI is architected from the ground up to support enterprise-scale deployments where reliability isn't optional. +When AI becomes central to your organization's operations, downtime isn't just inconvenient, it's costly. Open WebUI is architected from the ground up to support enterprise-scale deployments where reliability isn't optional. -Whether you're supporting a pilot team of 15 or a global workforce of 10,000+, Open WebUI's architecture scales with you—without requiring a complete rebuild as your needs grow. +Whether you're supporting a pilot team of 15 or a global workforce of 10,000+, Open WebUI's architecture scales with you, without requiring a complete rebuild as your needs grow. --- @@ -38,13 +38,13 @@ For organizations with demanding uptime requirements, Open WebUI supports produc | **Persistent Storage** | Flexible storage backends to meet your data residency and performance requirements. | | **Observability** | Integration with modern logging and metrics tools for proactive monitoring. | -When properly configured, Open WebUI can achieve **99.99% uptime**—the reliability standard expected for mission-critical enterprise systems. +When properly configured, Open WebUI can achieve **99.99% uptime**, the reliability standard expected for mission-critical enterprise systems. --- ## Scalability in Practice -Open WebUI isn't theoretically scalable—it's **proven at scale**. The platform is already trusted in deployments supporting extremely high user counts, including: +Open WebUI isn't theoretically scalable, it's **proven at scale**. The platform is already trusted in deployments supporting extremely high user counts, including: * 🎓 **Universities** managing institution-wide AI access. * 🏢 **Multinational Enterprises** deploying across regions and business units. @@ -98,6 +98,6 @@ For engineers looking for a technical implementation guide regarding high-availa ## Next Steps -* **[🛡️ Security & Governance](./security)** — Learn how Open WebUI integrates with enterprise identity systems. -* **[🔧 Integration & Customization](./customization)** — Explore how to tailor Open WebUI to your workflows. -* **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. +* **[🛡️ Security & Governance](./security)** , Learn how Open WebUI integrates with enterprise identity systems. +* **[🔧 Integration & Customization](./customization)** , Explore how to tailor Open WebUI to your workflows. +* **[🤝 Support & SLAs](./support)** , Review enterprise support options and service guarantees. diff --git a/docs/enterprise/customers/index.mdx b/docs/enterprise/customers/index.mdx index 7b7c08858..a6f75cf9d 100644 --- a/docs/enterprise/customers/index.mdx +++ b/docs/enterprise/customers/index.mdx @@ -7,9 +7,9 @@ title: "👥 Customer Stories" ## Powering Innovation at Scale -Open WebUI is the interface of choice for individuals, engineering teams, researchers, and enterprises worldwide. With thousands of active deployments, it powers AI initiatives across startups, Fortune 500 companies, government agencies, and research institutions—helping people reclaim time for what truly matters. +Open WebUI is the interface of choice for individuals, engineering teams, researchers, and enterprises worldwide. With thousands of active deployments, it powers AI initiatives across startups, Fortune 500 companies, government agencies, and research institutions, helping people reclaim time for what truly matters. -Many of our users work in environments where privacy isn't optional—it's essential. That's by design. Open WebUI is built for those who need powerful AI capabilities with complete control over their data. +Many of our users work in environments where privacy isn't optional, it's essential. That's by design. Open WebUI is built for those who need powerful AI capabilities with complete control over their data. As our community grows, so does this showcase. We're proud to highlight those who are building in the open. @@ -19,7 +19,7 @@ As our community grows, so does this showcase. We're proud to highlight those wh ### Samsung Semiconductor -See how Samsung Semiconductor built a secure, self-hosted AI platform to boost R&D efficiency—reducing workflow times **from days to hours**. +See how Samsung Semiconductor built a secure, self-hosted AI platform to boost R&D efficiency, reducing workflow times **from days to hours**. [![Samsung Semiconductor Case Study](/images/enterprise/customers/samsung-semiconductor/hero.png)](./samsung-semiconductor) diff --git a/docs/enterprise/customization.md b/docs/enterprise/customization.md index 79ac6e000..6f32bb96a 100644 --- a/docs/enterprise/customization.md +++ b/docs/enterprise/customization.md @@ -9,7 +9,7 @@ title: "🔧 Integration & Customization" Off-the-shelf software rarely fits enterprise workflows perfectly. Teams have established processes, specific model requirements, and brand standards that generic tools can't accommodate. -Open WebUI is built differently. From the interface your users see to the AI models powering their work, every layer is designed for customization—without requiring you to fork the codebase or maintain a separate build. +Open WebUI is built differently. From the interface your users see to the AI models powering their work, every layer is designed for customization, without requiring you to fork the codebase or maintain a separate build. --- @@ -21,18 +21,18 @@ Your organization's AI needs are unique. Maybe you have fine-tuned models on pro Open WebUI supports flexible model integration: -* **Proprietary Models** — Connect models you have developed or fine-tuned specifically for your organization's domain. -* **Third-Party Providers** — Integrate commercial AI services that meet your compliance and performance requirements. -* **Local Models** — Run models entirely on-premise for maximum data control and reduced latency. -* **Multi-Model Environments** — Offer different models to different teams, or build multi-model agentic workflows based on specific needs. +* **Proprietary Models** , Connect models you have developed or fine-tuned specifically for your organization's domain. +* **Third-Party Providers** , Integrate commercial AI services that meet your compliance and performance requirements. +* **Local Models** , Run models entirely on-premise for maximum data control and reduced latency. +* **Multi-Model Environments** , Offer different models to different teams, or build multi-model agentic workflows based on specific needs. ### Model Optimization for Enterprise Workflows Beyond basic connectivity, Open WebUI's enterprise offerings include guidance on optimizing model performance for your specific use cases: -* **Fine-Tuning Consultation** — Work with our team to optimize models for your domain vocabulary and use patterns. -* **Performance Benchmarking** — Understand how different models perform against your actual workflow requirements. -* **Cost Optimization** — Balance model capability against token costs for sustainable deployment at scale. +* **Fine-Tuning Consultation** , Work with our team to optimize models for your domain vocabulary and use patterns. +* **Performance Benchmarking** , Understand how different models perform against your actual workflow requirements. +* **Cost Optimization** , Balance model capability against token costs for sustainable deployment at scale. --- @@ -40,7 +40,7 @@ Beyond basic connectivity, Open WebUI's enterprise offerings include guidance on ### Your Brand, Your Platform -For organizations deploying AI tools to internal teams—or offering AI capabilities to clients—brand consistency matters. Open WebUI's enterprise licensing enables full white-labeling capabilities: +For organizations deploying AI tools to internal teams, or offering AI capabilities to clients, brand consistency matters. Open WebUI's enterprise licensing enables full white-labeling capabilities: | Capability | What You Can Customize | | :--- | :--- | @@ -61,7 +61,7 @@ To help us respond quickly, **please use your official work email address** and ### Why This Matters -When AI tools look and feel like part of your existing ecosystem, adoption increases. Users don't experience cognitive friction switching between "your tools" and "that AI thing"—it becomes one seamless environment. +When AI tools look and feel like part of your existing ecosystem, adoption increases. Users don't experience cognitive friction switching between "your tools" and "that AI thing", it becomes one seamless environment. --- @@ -82,10 +82,10 @@ Enterprise software ecosystems are complex. The last thing you need is another s Open WebUI's plugin and pipeline architecture allows you to add functionality without modifying core code: -* **Custom Workflows** — Build organization-specific AI workflows that reflect your actual business processes. -* **Data Connectors** — Create integrations that pull context from your internal knowledge bases. -* **Specialized Interfaces** — Develop custom UI components for specific departmental needs. -* **Automation Hooks** — Trigger actions in external systems based on AI interactions. +* **Custom Workflows** , Build organization-specific AI workflows that reflect your actual business processes. +* **Data Connectors** , Create integrations that pull context from your internal knowledge bases. +* **Specialized Interfaces** , Develop custom UI components for specific departmental needs. +* **Automation Hooks** , Trigger actions in external systems based on AI interactions. This approach protects your investment. **Core Open WebUI updates do not break your customizations**, and your customizations do not prevent you from receiving security patches and new features. @@ -95,7 +95,7 @@ This approach protects your investment. **Core Open WebUI updates do not break y ### For Product Owners -You are not forcing teams to adapt to the tool—the tool adapts to them. Customization options mean you can roll out AI capabilities that feel native to each department's workflow. +You are not forcing teams to adapt to the tool, the tool adapts to them. Customization options mean you can roll out AI capabilities that feel native to each department's workflow. ### For IT Teams @@ -113,9 +113,9 @@ The right level of customization depends on your organization's specific needs. For organizations planning significant customization, we recommend: -1. **Inventory your requirements** — What must integrate? What should match your brand? What workflows need support? -2. **Review existing capabilities** — Many customizations are possible through configuration rather than development. -3. **Contact our Enterprise team** — For complex integrations or white-labeling, we can scope the effort together. +1. **Inventory your requirements** , What must integrate? What should match your brand? What workflows need support? +2. **Review existing capabilities** , Many customizations are possible through configuration rather than development. +3. **Contact our Enterprise team** , For complex integrations or white-labeling, we can scope the effort together. [**Discuss Your Customization Needs**](mailto:sales@openwebui.com) @@ -129,7 +129,7 @@ Need capabilities that don't exist yet? Enterprise customers can work directly w ## Next Steps -* **[🏗️ High Availability](./architecture)** — Understand Open WebUI's scalable infrastructure design. -* **[🛡️ Security & Governance](./security)** — Learn how Open WebUI integrates with enterprise identity systems. +* **[🏗️ High Availability](./architecture)** , Understand Open WebUI's scalable infrastructure design. +* **[🛡️ Security & Governance](./security)** , Learn how Open WebUI integrates with enterprise identity systems. -* **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. +* **[🤝 Support & SLAs](./support)** , Review enterprise support options and service guarantees. diff --git a/docs/enterprise/index.mdx b/docs/enterprise/index.mdx index ce5aeb95e..7021baa75 100644 --- a/docs/enterprise/index.mdx +++ b/docs/enterprise/index.mdx @@ -5,21 +5,38 @@ title: "🏢 Open WebUI for Enterprise" import { Testimonals } from "@site/src/components/Testimonals"; + ## The AI Platform Powering the World's Leading Organizations + Open WebUI is one of the fastest-growing AI platforms in the world. Designed for **seamless enterprise deployment**, Open WebUI enables businesses to deploy cutting-edge AI capabilities with **complete control** over their data, infrastructure, and roadmap. -Whether you're a startup scaling fast or a Fortune 500 managing global operations, Open WebUI provides the reliability, security, and flexibility your teams need to deploy AI confidently and securely—**without vendor lock-in**. +Whether you're a startup scaling fast or a Fortune 500 managing global operations, Open WebUI provides the reliability, security, and flexibility your teams need to deploy AI confidently and securely, **without vendor lock-in**. + ![Open WebUI, Inc.](/images/enterprise/hero.png) +## See Open WebUI in Action + +Explore how other organizations are driving real impact with Open WebUI. + +#### Featured Customer Stories + +Discover how [**Samsung Semiconductor Inc.**](https://semiconductor.samsung.com/) built a secure, self-hosted AI platform using Open WebUI, reducing complex workflows from *days to hours* while maintaining strict data-security requirements. + +[Read the full story →](/enterprise/customers/samsung-semiconductor) + + + +[View all customer stories →](/enterprise/customers) + --- ## Let's Talk Whether you need a full enterprise deployment or just want to explore what Open WebUI can do for your organization, we're here to help. -[**Contact Enterprise Sales**](mailto:sales@openwebui.com) +[**Contact Enterprise Sales → sales@openwebui.com**](mailto:sales@openwebui.com) :::tip Use Your Work Email To help us respond quickly, **please use your official work email address** and include your expected **end user count (seats)**. Personal email accounts (e.g., gmail.com, yahoo.com, icloud.com) are often flagged by our system and may not receive a response. @@ -34,7 +51,7 @@ If you are a consulting agency, solution provider, or reseller looking to deploy ## Why Enterprises Choose Open WebUI ### 🚀 Faster Innovation, No Vendor Lock-In -Unlike proprietary AI platforms that dictate your path, **Open WebUI puts you in control**. Deploy on-premise, in a private cloud, or hybrid environments—without restrictive contracts. +Unlike proprietary AI platforms that dictate your path, **Open WebUI puts you in control**. Deploy on-premise, in a private cloud, or hybrid environments, without restrictive contracts. ### 🔒 Enterprise-Grade Security & Compliance Security is a business-critical requirement. Open WebUI is built to support **SOC 2, HIPAA, GDPR, FedRAMP, and ISO 27001 compliance**, ensuring enterprise security best practices with on-premise and air-gapped deployments. @@ -43,7 +60,7 @@ Security is a business-critical requirement. Open WebUI is built to support **SO Built for large-scale enterprise deployments with multi-node high availability, Open WebUI can be configured to ensure **99.99% uptime**, optimized workloads, and scalability across regions and business units. ### 💡 Fully Customizable & Modular -**White-label the interface** to match your brand identity. Integrate proprietary or third-party AI models. Extend functionality to fit your organization's unique workflows—Open WebUI adapts to you, not the other way around. +**White-label the interface** to match your brand identity. Integrate proprietary or third-party AI models. Extend functionality to fit your organization's unique workflows, Open WebUI adapts to you, not the other way around. --- @@ -53,47 +70,27 @@ Built for large-scale enterprise deployments with multi-node high availability, Understand how Open WebUI supports large-scale deployments. Explore multi-node configurations designed for 99.99% uptime, workload optimization across regions, and architectural patterns for mission-critical reliability. #### [🛡️ Security & Governance](./security) -Learn how Open WebUI integrates with your existing identity infrastructure—including LDAP, Active Directory, and SSO providers. Ideal for organizations requiring on-premise or air-gapped deployments. +Learn how Open WebUI integrates with your existing identity infrastructure, including LDAP, Active Directory, and SSO providers. Ideal for organizations requiring on-premise or air-gapped deployments. #### [🔧 Integration & Customization](./customization) Discover how to tailor Open WebUI to your enterprise. From white-labeling the interface to match your brand, to integrating proprietary AI models and building custom features. #### [🤝 Support & SLAs](./support) -Review the dedicated support options available to enterprise customers. Support engagements are structured to match your organization's needs—from teams requiring branding flexibility to enterprises needing hands-on guidance. - ---- - -## See Open WebUI in Action - -Explore how other organizations are driving real impact with Open WebUI. - -#### Featured Customer Stories - -Discover how [**Samsung Semiconductor Inc.**](https://semiconductor.samsung.com/) built a secure, self-hosted AI platform using Open WebUI, reducing complex workflows from *days to hours* while maintaining strict data-security requirements. - -[Read the full story →](/enterprise/customers/samsung-semiconductor) - - - -[View all customer stories →](/enterprise/customers) +Review the dedicated support options available to enterprise customers. Support engagements are structured to match your organization's needs, from teams requiring branding flexibility to enterprises needing hands-on guidance. --- -## Free to Use, Built to Scale +## Ready to Get Started? :::info Open WebUI is **free to use** and our source code is publicly available. You can deploy it today without an enterprise agreement. -We believe in democratizing access to AI. The Enterprise offerings above provide **governance, white labeling, liability protection, and dedicated support** for organizations that require them—but the core platform remains free and accessible to our community. +We believe in democratizing access to AI. The Enterprise offerings above provide **white labeling, and dedicated support** for organizations that require them, but the core platform remains free and accessible to our community. ::: ---- - -## Ready to Get Started? - Ready to explore how Open WebUI can help you transform your organization? -[**Contact Enterprise Sales →**](mailto:sales@openwebui.com) +[**Contact Enterprise Sales → sales@openwebui.com**](mailto:sales@openwebui.com) --- diff --git a/docs/enterprise/security.md b/docs/enterprise/security.md index 039d913f5..7663a1277 100644 --- a/docs/enterprise/security.md +++ b/docs/enterprise/security.md @@ -7,7 +7,7 @@ title: "🛡️ Security & Governance" ## Enterprise-Grade Security Without Compromise -For enterprise organizations, AI adoption isn't just a technology decision—it's a security decision. Every model query, every document uploaded, and every workflow automated represents data that needs protection. +For enterprise organizations, AI adoption isn't just a technology decision, it's a security decision. Every model query, every document uploaded, and every workflow automated represents data that needs protection. Open WebUI is built with security as a foundational principle. Whether you are navigating strict regulatory requirements or simply committed to protecting your organization's intellectual property, Open WebUI provides the controls necessary to deploy AI confidently. @@ -21,12 +21,12 @@ Unlike SaaS AI platforms where your data traverses third-party servers, Open Web | Deployment Model | Description | | :--- | :--- | -| **On-Premise** | Run entirely within your own data centers—nothing leaves your network. | +| **On-Premise** | Run entirely within your own data centers, nothing leaves your network. | | **Private Cloud** | Deploy in your organization's cloud tenancy (AWS, Azure, GCP) with full infrastructure control. | | **Air-Gapped** | Complete network isolation for environments with the strictest security requirements. | | **Hybrid** | Flexible configurations that balance accessibility with security boundaries. | -For organizations handling sensitive data—whether proprietary research, customer information, or classified materials—this architecture ensures your AI capabilities never compromise your security posture. +For organizations handling sensitive data, whether proprietary research, customer information, or classified materials, this architecture ensures your AI capabilities never compromise your security posture. --- @@ -34,11 +34,11 @@ For organizations handling sensitive data—whether proprietary research, custom Open WebUI is designed to support organizations operating under rigorous compliance requirements. The platform's architecture and controls align with major compliance frameworks, including: -* **SOC 2** — Operational compliance demonstrating reliability, integrity, and security. -* **HIPAA** — Healthcare data protection requirements for covered entities. -* **GDPR** — European data protection and privacy regulations. -* **FedRAMP** — Federal security standards for cloud services used by US government agencies. -* **ISO 27001** — International standard for information security management systems. +* **SOC 2** , Operational compliance demonstrating reliability, integrity, and security. +* **HIPAA** , Healthcare data protection requirements for covered entities. +* **GDPR** , European data protection and privacy regulations. +* **FedRAMP** , Federal security standards for cloud services used by US government agencies. +* **ISO 27001** , International standard for information security management systems. :::tip Compliance is a Partnership Open WebUI provides the **technical controls and architecture** to support these frameworks. Achieving certification requires proper configuration, organizational policies, and often third-party audits specific to your deployment. @@ -56,17 +56,17 @@ Seamless integration with your existing identity infrastructure eliminates frict Open WebUI integrates with the identity systems your organization already uses: -* **LDAP & Active Directory** — Connect directly to your existing directory services for user authentication and management. -* **Single Sign-On (SSO)** — Support for SAML and OIDC protocols, enabling users to access Open WebUI with their existing corporate credentials. -* **Multi-Factor Authentication (MFA)** — Layer additional security on top of primary authentication. +* **LDAP & Active Directory** , Connect directly to your existing directory services for user authentication and management. +* **Single Sign-On (SSO)** , Support for SAML and OIDC protocols, enabling users to access Open WebUI with their existing corporate credentials. +* **Multi-Factor Authentication (MFA)** , Layer additional security on top of primary authentication. ### Access Control & Permissions Beyond authentication, Open WebUI provides granular control over user permissions: -* **Role-Based Access Control (RBAC)** — Define roles that align with your organizational structure to limit administrative access. -* **Model-Level Permissions** — Control which users or groups can access specific models. -* **Workspace Isolation** — Separate teams or departments to prevent unauthorized data access. +* **Role-Based Access Control (RBAC)** , Define roles that align with your organizational structure to limit administrative access. +* **Model-Level Permissions** , Control which users or groups can access specific models. +* **Workspace Isolation** , Separate teams or departments to prevent unauthorized data access. --- @@ -76,13 +76,13 @@ Beyond authentication, Open WebUI provides granular control over user permission For regulated industries and security-conscious organizations, visibility into system usage is not optional. Open WebUI supports standard enterprise logging patterns: -* **Infrastructure-Level Logging** — Containerized architecture allows standard output streams to be piped directly to your logging infrastructure (Splunk, Datadog, ELK). -* **Event Tracking** — Track API usage and system events to monitor for anomalies. -* **Retention Controls** — Because you own the database, you control the data retention policies, ensuring data is purged or archived according to your compliance schedules. +* **Infrastructure-Level Logging** , Containerized architecture allows standard output streams to be piped directly to your logging infrastructure (Splunk, Datadog, ELK). +* **Event Tracking** , Track API usage and system events to monitor for anomalies. +* **Retention Controls** , Because you own the database, you control the data retention policies, ensuring data is purged or archived according to your compliance schedules. ### Data Residency -For organizations with geographic data requirements—whether driven by GDPR, data sovereignty laws, or internal policy—Open WebUI's deployment options ensure your data stays physically located where it is legally required to be. +For organizations with geographic data requirements, whether driven by GDPR, data sovereignty laws, or internal policy, Open WebUI's deployment options ensure your data stays physically located where it is legally required to be. --- @@ -122,7 +122,7 @@ To help us respond quickly, **please use your official work email address** and ## Next Steps -* **[🏗️ High Availability](./architecture)** — Understand Open WebUI's scalable infrastructure design. -* **[🔧 Integration & Customization](./customization)** — Explore how to tailor Open WebUI to your workflows. +* **[🏗️ High Availability](./architecture)** , Understand Open WebUI's scalable infrastructure design. +* **[🔧 Integration & Customization](./customization)** , Explore how to tailor Open WebUI to your workflows. -* **[🤝 Support & SLAs](./support)** — Review enterprise support options and service guarantees. +* **[🤝 Support & SLAs](./support)** , Review enterprise support options and service guarantees. diff --git a/docs/enterprise/support.md b/docs/enterprise/support.md index fbd1381bb..b4ffa0e98 100644 --- a/docs/enterprise/support.md +++ b/docs/enterprise/support.md @@ -7,7 +7,7 @@ title: "🤝 Support & SLAs" ## Enterprise Support Built for Your Organization -Open WebUI's enterprise solutions provide mission-critical businesses with **dedicated support and direct access** to the team behind the platform. Support engagements are structured to match your organization's needs—from teams requiring branding flexibility to enterprises needing hands-on guidance. +Open WebUI's enterprise solutions provide mission-critical businesses with **dedicated support and direct access** to the team behind the platform. Support engagements are structured to match your organization's needs, from teams requiring branding flexibility to enterprises needing hands-on guidance. --- @@ -17,18 +17,18 @@ Open WebUI's enterprise solutions provide mission-critical businesses with **ded Enterprise customers receive a **single point of contact** for guidance, onboarding, and strategy. Your dedicated account manager can provide: -* **Onboarding Guidance** — Structured support through initial deployment and rollout. -* **Ongoing Strategy** — Check-ins to ensure your deployment evolves with your needs. -* **Internal Advocacy** — A direct line to the Open WebUI team who understands your requirements. +* **Onboarding Guidance** , Structured support through initial deployment and rollout. +* **Ongoing Strategy** , Check-ins to ensure your deployment evolves with your needs. +* **Internal Advocacy** , A direct line to the Open WebUI team who understands your requirements. ### 🛠️ Office Hours with Core Engineers Directly work with the engineers evolving Open WebUI. These exclusive sessions provide opportunities to: -* **Solve Hard Problems** — Discuss complex technical challenges with the people who know the codebase best. -* **Roadmap Insight** — Get insight into upcoming features and architectural direction. -* **Direct Feedback** — Provide input that directly influences product development. -* **Architecture Review** — Review your deployment architecture with expert guidance. +* **Solve Hard Problems** , Discuss complex technical challenges with the people who know the codebase best. +* **Roadmap Insight** , Get insight into upcoming features and architectural direction. +* **Direct Feedback** , Provide input that directly influences product development. +* **Architecture Review** , Review your deployment architecture with expert guidance. ### 💬 Communication Channels @@ -38,7 +38,7 @@ Stay connected with the Open WebUI team through dedicated channels suited to you | :--- | :--- | | **Community Discord** | A real-time channel where your engineers can connect with the Open WebUI team and broader community. | | **AI Support Bot** | Get instant answers from our support bot, trained specifically on Open WebUI documentation and features. Available 24/7 in Discord. | -| **Dedicated Support Channels** | Priority access for enterprise customers—direct communication for troubleshooting, guidance, and ongoing questions. | +| **Dedicated Support Channels** | Priority access for enterprise customers, direct communication for troubleshooting, guidance, and ongoing questions. | | **Consulting Hours** | Scheduled time with our team for deep-dive architecture reviews, optimization, and strategic planning. | --- @@ -47,10 +47,10 @@ Stay connected with the Open WebUI team through dedicated channels suited to you During consulting hours, our team can provide **high-level guidance** on a range of enterprise topics, including: -* **Theming & Branding** — Guidance on white-labeling Open WebUI to reflect your organization's identity. -* **Model Integration** — Architectural advice for integrating proprietary or third-party AI models. -* **Custom Feature Planning** — Strategic input on extending Open WebUI for your organization's workflows. -* **Deployment Architecture** — Best practices for on-premise, hybrid, or cloud deployments. +* **Theming & Branding** , Guidance on white-labeling Open WebUI to reflect your organization's identity. +* **Model Integration** , Architectural advice for integrating proprietary or third-party AI models. +* **Custom Feature Planning** , Strategic input on extending Open WebUI for your organization's workflows. +* **Deployment Architecture** , Best practices for on-premise, hybrid, or cloud deployments. :::note Open WebUI provides **guidance and expertise**, not implementation services. For hands-on development work, we recommend engaging a qualified systems integrator or internal engineering team. @@ -66,7 +66,7 @@ You are not navigating deployment challenges alone. Direct access to the Open We ### For Procurement & Legal -Enterprise support provides a formal relationship with the organization behind the platform—documented, accountable, and structured with Service Level Agreements (SLAs). +Enterprise support provides a formal relationship with the organization behind the platform, documented, accountable, and structured with Service Level Agreements (SLAs). ### For Executive Leadership @@ -90,7 +90,7 @@ To help us respond quickly, **please use your official work email address** and Even if you don't need enterprise support, consider becoming a sponsor to help fund continuous development. -Open WebUI is free to use, but building, maintaining, and improving a platform of this scale takes real time, resources, and ongoing engineering work. Sponsorships help fund stability, security, new features, and long-term development—at a fraction of what it would cost to build and maintain an equivalent system in-house. +Open WebUI is free to use, but building, maintaining, and improving a platform of this scale takes real time, resources, and ongoing engineering work. Sponsorships help fund stability, security, new features, and long-term development, at a fraction of what it would cost to build and maintain an equivalent system in-house. [**💙 Sponsor Open WebUI**](https://github.com/sponsors/tjbck) @@ -98,8 +98,8 @@ Open WebUI is free to use, but building, maintaining, and improving a platform o ## Next Steps -* **[🏗️ High Availability](./architecture)** — Understand Open WebUI's scalable infrastructure design. -* **[🛡️ Security & Governance](./security)** — Learn how Open WebUI integrates with enterprise identity systems. -* **[🔧 Integration & Customization](./customization)** — Explore how to tailor Open WebUI to your workflows. +* **[🏗️ High Availability](./architecture)** , Understand Open WebUI's scalable infrastructure design. +* **[🛡️ Security & Governance](./security)** , Learn how Open WebUI integrates with enterprise identity systems. +* **[🔧 Integration & Customization](./customization)** , Explore how to tailor Open WebUI to your workflows. -* **[👥 Customer Stories](./customers)** — See how other organizations have deployed Open WebUI. +* **[👥 Customer Stories](./customers)** , See how other organizations have deployed Open WebUI. From e62c8f481ed4c5ca7dd42cfad8e124266dd76db5 Mon Sep 17 00:00:00 2001 From: Timothy Jaeryang Baek Date: Thu, 1 Jan 2026 19:54:42 +0400 Subject: [PATCH 29/32] refac --- docs/enterprise/index.mdx | 12 +++++++----- 1 file changed, 7 insertions(+), 5 deletions(-) diff --git a/docs/enterprise/index.mdx b/docs/enterprise/index.mdx index 7021baa75..800a03061 100644 --- a/docs/enterprise/index.mdx +++ b/docs/enterprise/index.mdx @@ -9,11 +9,10 @@ import { Testimonals } from "@site/src/components/Testimonals"; ## The AI Platform Powering the World's Leading Organizations -Open WebUI is one of the fastest-growing AI platforms in the world. Designed for **seamless enterprise deployment**, Open WebUI enables businesses to deploy cutting-edge AI capabilities with **complete control** over their data, infrastructure, and roadmap. +Open WebUI is one of the **fastest-growing AI platforms** in the world. Designed for **seamless enterprise deployment**, Open WebUI enables businesses to deploy cutting-edge AI capabilities with **complete control** over their data, infrastructure, and roadmap. Whether you're a startup scaling fast or a Fortune 500 managing global operations, Open WebUI provides the reliability, security, and flexibility your teams need to deploy AI confidently and securely, **without vendor lock-in**. - ![Open WebUI, Inc.](/images/enterprise/hero.png) ## See Open WebUI in Action @@ -82,12 +81,15 @@ Review the dedicated support options available to enterprise customers. Support ## Ready to Get Started? -:::info -Open WebUI is **free to use** and our source code is publicly available. You can deploy it today without an enterprise agreement. +:::tip + +Open WebUI is **completely free to use as-is**, with no restrictions or hidden limits. You can deploy it today without an enterprise agreement. + +We are **sustained** by our users. **Optional** licenses are available to **support** ongoing development while providing **additional benefits such as white labeling, and dedicated support** for businesses. -We believe in democratizing access to AI. The Enterprise offerings above provide **white labeling, and dedicated support** for organizations that require them, but the core platform remains free and accessible to our community. ::: + Ready to explore how Open WebUI can help you transform your organization? [**Contact Enterprise Sales → sales@openwebui.com**](mailto:sales@openwebui.com) From 0a4fe734ede2bba61c84ec0b5e50fcda3c986e31 Mon Sep 17 00:00:00 2001 From: Timothy Jaeryang Baek Date: Thu, 1 Jan 2026 20:13:30 +0400 Subject: [PATCH 30/32] refac --- docs/enterprise/architecture.md | 70 ++++------------ docs/enterprise/customers/index.mdx | 11 +-- docs/enterprise/customization.md | 119 +++------------------------- docs/enterprise/index.mdx | 28 +++---- docs/enterprise/integration.md | 58 ++++++++++++++ docs/enterprise/partners.md | 12 +-- docs/enterprise/security.md | 70 +++++----------- docs/enterprise/support.md | 62 +++------------ 8 files changed, 136 insertions(+), 294 deletions(-) create mode 100644 docs/enterprise/integration.md diff --git a/docs/enterprise/architecture.md b/docs/enterprise/architecture.md index cd0afc4cc..1761d93b9 100644 --- a/docs/enterprise/architecture.md +++ b/docs/enterprise/architecture.md @@ -1,21 +1,17 @@ --- -sidebar_position: 1 -title: "🏗️ High Availability" +sidebar_position: 5 +title: "Architecture & High Availability" --- -## High Availability & Architecture - -## Built for Mission-Critical Reliability +### Built for Mission-Critical Reliability When AI becomes central to your organization's operations, downtime isn't just inconvenient, it's costly. Open WebUI is architected from the ground up to support enterprise-scale deployments where reliability isn't optional. -Whether you're supporting a pilot team of 15 or a global workforce of 10,000+, Open WebUI's architecture scales with you, without requiring a complete rebuild as your needs grow. - ---- +Whether you're supporting a pilot team of 15 or a global workforce of hundreds of thousands of users, Open WebUI's architecture scales with you, without requiring a complete rebuild as your needs grow. -## Architecture Overview +### Architecture Overview -### Stateless, Container-First Design +#### Stateless, Container-First Design Open WebUI follows a **stateless, container-first architecture**, meaning you are never bottlenecked by a single server. This design philosophy enables: @@ -25,9 +21,7 @@ Open WebUI follows a **stateless, container-first architecture**, meaning you ar For decision-makers, this means your initial investment in Open WebUI doesn't become technical debt. The same architecture that supports your proof-of-concept can scale to support your entire organization. ---- - -## High Availability Configuration +### High Availability Configuration For organizations with demanding uptime requirements, Open WebUI supports production-grade high availability configurations: @@ -38,11 +32,9 @@ For organizations with demanding uptime requirements, Open WebUI supports produc | **Persistent Storage** | Flexible storage backends to meet your data residency and performance requirements. | | **Observability** | Integration with modern logging and metrics tools for proactive monitoring. | -When properly configured, Open WebUI can achieve **99.99% uptime**, the reliability standard expected for mission-critical enterprise systems. - ---- +When properly configured, Open WebUI is designed to support high availability suitable for enterprise environments. -## Scalability in Practice +### Scalability in Practice Open WebUI isn't theoretically scalable, it's **proven at scale**. The platform is already trusted in deployments supporting extremely high user counts, including: @@ -52,52 +44,20 @@ Open WebUI isn't theoretically scalable, it's **proven at scale**. The platform With the right infrastructure configuration, Open WebUI scales from pilot projects to mission-critical worldwide rollouts. ---- - -## What This Means for Your Organization +### What This Means for Your Organization -### For IT Leadership +#### For IT Leadership You are not adopting a tool that will need to be replaced as you grow. Open WebUI's architecture supports your long-term AI strategy without forced migrations or re-platforming. -### For Security & Compliance Teams +#### For Security & Compliance Teams Stateless architecture and flexible deployment options mean you can meet data residency requirements and maintain control over where your AI infrastructure lives. -### For Finance & Procurement +#### For Finance & Procurement Horizontal scaling means you pay for capacity as you need it. No over-provisioning of expensive hardware "just in case." ---- - -## Planning Your Deployment - -The right architecture depends on your organization's specific requirements. User count, geographic distribution, uptime SLAs, and compliance needs all factor into the design. - -For organizations planning enterprise-grade deployments, we recommend: - -1. **Review the [Getting Started Guide](../getting-started/index.md)** for foundational deployment concepts. -2. **Consult the [FAQ](../faq.mdx)** for answers to common questions. -3. **Contact our Enterprise team** for guidance on complex or large-scale deployments. - -[**Contact Sales to Discuss Architecture**](mailto:sales@openwebui.com) - -:::tip Use Your Work Email -To help us respond quickly, **please use your official work email address** and include your **deployment environment** (on-premise, cloud, hybrid) and expected **end user count**. Personal email accounts (e.g., gmail.com, yahoo.com, icloud.com) are often flagged by our system and may not receive a response. -::: - ---- - -:::info Community Resource: Best practices for large-scale Open WebUI architecture -For engineers looking for a technical implementation guide regarding high-availability architecture, we recommend reviewing this excellent community resource: - -**[Read: The SRE's Guide to High Availability Open WebUI Deployment Architecture](https://taylorwilsdon.medium.com/the-sres-guide-to-high-availability-open-webui-deployment-architecture-2ee42654eced)** -::: - ---- - -## Next Steps +--- -* **[🛡️ Security & Governance](./security)** , Learn how Open WebUI integrates with enterprise identity systems. -* **[🔧 Integration & Customization](./customization)** , Explore how to tailor Open WebUI to your workflows. -* **[🤝 Support & SLAs](./support)** , Review enterprise support options and service guarantees. +[**Contact Enterprise Sales → sales@openwebui.com**](mailto:sales@openwebui.com) \ No newline at end of file diff --git a/docs/enterprise/customers/index.mdx b/docs/enterprise/customers/index.mdx index a6f75cf9d..d5cb66f09 100644 --- a/docs/enterprise/customers/index.mdx +++ b/docs/enterprise/customers/index.mdx @@ -1,6 +1,6 @@ --- -sidebar_position: 5 -title: "👥 Customer Stories" +sidebar_position: 0 +title: "Customer Stories" --- # Customer Stories @@ -11,12 +11,10 @@ Open WebUI is the interface of choice for individuals, engineering teams, resear Many of our users work in environments where privacy isn't optional, it's essential. That's by design. Open WebUI is built for those who need powerful AI capabilities with complete control over their data. -As our community grows, so does this showcase. We're proud to highlight those who are building in the open. - ---- - ## Featured Case Study +As our community grows, so does this showcase. We're proud to highlight those who are building in the open. + ### Samsung Semiconductor See how Samsung Semiconductor built a secure, self-hosted AI platform to boost R&D efficiency, reducing workflow times **from days to hours**. @@ -25,7 +23,6 @@ See how Samsung Semiconductor built a secure, self-hosted AI platform to boost R **[📖 Read the Full Case Study →](./samsung-semiconductor)** ---- ## Share Your Story diff --git a/docs/enterprise/customization.md b/docs/enterprise/customization.md index 6f32bb96a..898ac09b2 100644 --- a/docs/enterprise/customization.md +++ b/docs/enterprise/customization.md @@ -1,44 +1,9 @@ --- -sidebar_position: 3 -title: "🔧 Integration & Customization" +sidebar_position: 2 +title: "Customization" --- -## Integration & Customization - -## Make Open WebUI Your Own - -Off-the-shelf software rarely fits enterprise workflows perfectly. Teams have established processes, specific model requirements, and brand standards that generic tools can't accommodate. - -Open WebUI is built differently. From the interface your users see to the AI models powering their work, every layer is designed for customization, without requiring you to fork the codebase or maintain a separate build. - ---- - -## AI Model Integration - -### Connect Any Model to Any Workflow - -Your organization's AI needs are unique. Maybe you have fine-tuned models on proprietary data. Perhaps you are committed to specific providers for compliance reasons. Or you need different models for different use cases across departments. - -Open WebUI supports flexible model integration: - -* **Proprietary Models** , Connect models you have developed or fine-tuned specifically for your organization's domain. -* **Third-Party Providers** , Integrate commercial AI services that meet your compliance and performance requirements. -* **Local Models** , Run models entirely on-premise for maximum data control and reduced latency. -* **Multi-Model Environments** , Offer different models to different teams, or build multi-model agentic workflows based on specific needs. - -### Model Optimization for Enterprise Workflows - -Beyond basic connectivity, Open WebUI's enterprise offerings include guidance on optimizing model performance for your specific use cases: - -* **Fine-Tuning Consultation** , Work with our team to optimize models for your domain vocabulary and use patterns. -* **Performance Benchmarking** , Understand how different models perform against your actual workflow requirements. -* **Cost Optimization** , Balance model capability against token costs for sustainable deployment at scale. - ---- - -## White-Labeling & Custom Theming - -### Your Brand, Your Platform +### White-Labeling & Custom Theming For organizations deploying AI tools to internal teams, or offering AI capabilities to clients, brand consistency matters. Open WebUI's enterprise licensing enables full white-labeling capabilities: @@ -46,90 +11,26 @@ For organizations deploying AI tools to internal teams, or offering AI capabilit | :--- | :--- | | **Visual Identity** | Replace default branding with your organization's logo, colors, and visual style. | | **Interface Theming** | Customize the look and feel to match your existing internal tools. | -| **Naming & Terminology** | Adapt the interface language to align with your organization's conventions. | | **User Experience** | Tailor the interface to emphasize the workflows most relevant to your teams. | -:::info Enterprise License Required -White-labeling and custom theming capabilities require an enterprise license. The standard version must retain Open WebUI branding as specified in the licensing guidelines. - -[**Contact our Enterprise team to discuss licensing options →**](mailto:sales@openwebui.com) - -To help us respond quickly, **please use your official work email address** and include your expected **end user count (seats)**. Personal email accounts (e.g., gmail.com, yahoo.com, icloud.com) are often flagged by our system and may not receive a response. -::: - ---- - -### Why This Matters +#### Why This Matters When AI tools look and feel like part of your existing ecosystem, adoption increases. Users don't experience cognitive friction switching between "your tools" and "that AI thing", it becomes one seamless environment. ---- - -## Extensibility & Platform Integration +### What This Means for Your Organization -### Built to Extend, Not Replace - -Enterprise software ecosystems are complex. The last thing you need is another silo. Open WebUI's modular architecture means it works *with* your existing infrastructure, not against it: - -| Integration Type | Examples | -| :--- | :--- | -| **Identity Systems** | LDAP, Active Directory, SSO providers (SAML, OIDC). | -| **Enterprise Tools** | Connect to internal APIs, databases, and business systems. | -| **Workflow Automation** | Integrate with existing automation pipelines and orchestration tools. | -| **Observability** | Feed logs and metrics into your existing monitoring stack. | - -### Extend Without Forking - -Open WebUI's plugin and pipeline architecture allows you to add functionality without modifying core code: - -* **Custom Workflows** , Build organization-specific AI workflows that reflect your actual business processes. -* **Data Connectors** , Create integrations that pull context from your internal knowledge bases. -* **Specialized Interfaces** , Develop custom UI components for specific departmental needs. -* **Automation Hooks** , Trigger actions in external systems based on AI interactions. - -This approach protects your investment. **Core Open WebUI updates do not break your customizations**, and your customizations do not prevent you from receiving security patches and new features. - ---- - -## What This Means for Your Organization - -### For Product Owners +#### For Product Owners You are not forcing teams to adapt to the tool, the tool adapts to them. Customization options mean you can roll out AI capabilities that feel native to each department's workflow. -### For IT Teams +#### For IT Teams Integration flexibility means Open WebUI slots into your existing architecture. You are not rebuilding identity management, recreating monitoring dashboards, or maintaining yet another authentication silo. -### For Brand & Communications Teams +#### For Brand & Communications Teams White-labeling ensures AI tools meet the same brand standards as every other internal platform. No awkward "third-party app" aesthetic undermining your carefully maintained internal experience. ---- - -## Planning Your Customization - -The right level of customization depends on your organization's specific needs. Some enterprises need only basic theming; others require deep integrations with proprietary systems. - -For organizations planning significant customization, we recommend: - -1. **Inventory your requirements** , What must integrate? What should match your brand? What workflows need support? -2. **Review existing capabilities** , Many customizations are possible through configuration rather than development. -3. **Contact our Enterprise team** , For complex integrations or white-labeling, we can scope the effort together. - -[**Discuss Your Customization Needs**](mailto:sales@openwebui.com) - -:::tip Private Feature Development -Need capabilities that don't exist yet? Enterprise customers can work directly with the Open WebUI team to build custom features specific to their organization's needs. - -[**Let's talk about your requirements.**](mailto:sales@openwebui.com) -::: - ---- - -## Next Steps - -* **[🏗️ High Availability](./architecture)** , Understand Open WebUI's scalable infrastructure design. -* **[🛡️ Security & Governance](./security)** , Learn how Open WebUI integrates with enterprise identity systems. +--- -* **[🤝 Support & SLAs](./support)** , Review enterprise support options and service guarantees. +[**Contact Enterprise Sales → sales@openwebui.com**](mailto:sales@openwebui.com) \ No newline at end of file diff --git a/docs/enterprise/index.mdx b/docs/enterprise/index.mdx index 800a03061..9cc14e6bc 100644 --- a/docs/enterprise/index.mdx +++ b/docs/enterprise/index.mdx @@ -6,7 +6,7 @@ title: "🏢 Open WebUI for Enterprise" import { Testimonals } from "@site/src/components/Testimonals"; -## The AI Platform Powering the World's Leading Organizations +### The AI Platform Powering the World's Leading Organizations Open WebUI is one of the **fastest-growing AI platforms** in the world. Designed for **seamless enterprise deployment**, Open WebUI enables businesses to deploy cutting-edge AI capabilities with **complete control** over their data, infrastructure, and roadmap. @@ -15,7 +15,7 @@ Whether you're a startup scaling fast or a Fortune 500 managing global operation ![Open WebUI, Inc.](/images/enterprise/hero.png) -## See Open WebUI in Action +### See Open WebUI in Action Explore how other organizations are driving real impact with Open WebUI. @@ -31,7 +31,7 @@ Discover how [**Samsung Semiconductor Inc.**](https://semiconductor.samsung.com/ --- -## Let's Talk +### Let's Talk Whether you need a full enterprise deployment or just want to explore what Open WebUI can do for your organization, we're here to help. @@ -41,34 +41,34 @@ Whether you need a full enterprise deployment or just want to explore what Open To help us respond quickly, **please use your official work email address** and include your expected **end user count (seats)**. Personal email accounts (e.g., gmail.com, yahoo.com, icloud.com) are often flagged by our system and may not receive a response. ::: -:::note Are you an Agency or Reseller? +:::warning Are you an Agency or Reseller? If you are a consulting agency, solution provider, or reseller looking to deploy Open WebUI for a client, please review our **[Partnership Guidelines for Agencies](./partners)**. ::: --- -## Why Enterprises Choose Open WebUI +### Why Enterprises Choose Open WebUI -### 🚀 Faster Innovation, No Vendor Lock-In +#### 🚀 Faster Innovation, No Vendor Lock-In Unlike proprietary AI platforms that dictate your path, **Open WebUI puts you in control**. Deploy on-premise, in a private cloud, or hybrid environments, without restrictive contracts. -### 🔒 Enterprise-Grade Security & Compliance +#### 🔒 Enterprise-Grade Security & Compliance Security is a business-critical requirement. Open WebUI is built to support **SOC 2, HIPAA, GDPR, FedRAMP, and ISO 27001 compliance**, ensuring enterprise security best practices with on-premise and air-gapped deployments. -### ⚡ Reliable, Scalable, and Performance-Optimized +#### ⚡ Reliable, Scalable, and Performance-Optimized Built for large-scale enterprise deployments with multi-node high availability, Open WebUI can be configured to ensure **99.99% uptime**, optimized workloads, and scalability across regions and business units. -### 💡 Fully Customizable & Modular +#### 💡 Fully Customizable & Modular **White-label the interface** to match your brand identity. Integrate proprietary or third-party AI models. Extend functionality to fit your organization's unique workflows, Open WebUI adapts to you, not the other way around. --- -## Explore Enterprise Capabilities +### Explore Enterprise Capabilities -#### [🏗️ High Availability & Architecture](./architecture) +#### [🏗️ Architecture](./architecture) Understand how Open WebUI supports large-scale deployments. Explore multi-node configurations designed for 99.99% uptime, workload optimization across regions, and architectural patterns for mission-critical reliability. -#### [🛡️ Security & Governance](./security) +#### [🛡️ Security](./security) Learn how Open WebUI integrates with your existing identity infrastructure, including LDAP, Active Directory, and SSO providers. Ideal for organizations requiring on-premise or air-gapped deployments. #### [🔧 Integration & Customization](./customization) @@ -79,7 +79,7 @@ Review the dedicated support options available to enterprise customers. Support --- -## Ready to Get Started? +### Ready to Get Started? :::tip @@ -96,7 +96,7 @@ Ready to explore how Open WebUI can help you transform your organization? --- -## Keep Open WebUI Thriving ❤️ +### Keep Open WebUI Thriving ❤️ Even if you **don't need an enterprise license**, consider becoming a **sponsor** to help fund continuous development. diff --git a/docs/enterprise/integration.md b/docs/enterprise/integration.md new file mode 100644 index 000000000..0b1e65ac1 --- /dev/null +++ b/docs/enterprise/integration.md @@ -0,0 +1,58 @@ +--- +sidebar_position: 1 +title: "Integration" +--- + +### Make Open WebUI Your Own + +Off-the-shelf software rarely fits enterprise workflows perfectly. Teams have established processes, specific model requirements, and brand standards that generic tools can't accommodate. + +Open WebUI is built differently. From the interface your users see to the AI models powering their work, every layer is designed for customization, without requiring you to fork the codebase or maintain a separate build. + + +### AI Model Integration + +#### Connect Any Model to Any Workflow + +Your organization's AI needs are unique. Maybe you have fine-tuned models on proprietary data. Perhaps you are committed to specific providers for compliance reasons. Or you need different models for different use cases across departments. + +Open WebUI supports flexible model integration: + +* **Proprietary Models** , Connect models you have developed or fine-tuned specifically for your organization's domain. +* **Third-Party Providers** , Integrate commercial AI services that meet your compliance and performance requirements. +* **Local Models** , Run models entirely on-premise for maximum data control and reduced latency. +* **Multi-Model Environments** , Offer different models to different teams, or build multi-model agentic workflows based on specific needs. + +#### Model Optimization for Enterprise Workflows + +Beyond basic connectivity, Open WebUI's enterprise offerings include guidance on optimizing model performance for your specific use cases: + +* **Fine-Tuning Consultation** , Work with our team to optimize models for your domain vocabulary and use patterns. +* **Performance Benchmarking** , Understand how different models perform against your actual workflow requirements. +* **Cost Optimization** , Balance model capability against token costs for sustainable deployment at scale. + +### Extensibility & Platform Integration + +#### Built to Extend, Not Replace + +Enterprise software ecosystems are complex. The last thing you need is another silo. Open WebUI's modular architecture means it works *with* your existing infrastructure, not against it: + +| Integration Type | Examples | +| :--- | :--- | +| **Identity Systems** | LDAP, Active Directory, SSO providers (SAML, OIDC). | +| **Enterprise Tools** | Connect to internal APIs, databases, and business systems. | +| **Workflow Automation** | Integrate with existing automation pipelines and orchestration tools. | +| **Observability** | Feed logs and metrics into your existing monitoring stack. | + +#### Extend Without Forking + +Open WebUI's plugin and pipeline architecture allows you to add functionality without modifying core code: + +* **Custom Workflows** , Build organization-specific AI workflows that reflect your actual business processes. +* **Data Connectors** , Create integrations that pull context from your internal knowledge bases. +* **Specialized Interfaces** , Develop custom UI components for specific departmental needs. +* **Automation Hooks** , Trigger actions in external systems based on AI interactions. + +--- + +[**Contact Enterprise Sales → sales@openwebui.com**](mailto:sales@openwebui.com) \ No newline at end of file diff --git a/docs/enterprise/partners.md b/docs/enterprise/partners.md index 10fe887a7..cc18d4251 100644 --- a/docs/enterprise/partners.md +++ b/docs/enterprise/partners.md @@ -1,13 +1,11 @@ --- sidebar_position: 6 -title: "🌍 Partners & Agencies" +title: "Partners & Agencies" --- -## Partnership & Reseller Guidelines - We carefully select our partners to maintain the highest standards and provide the best experience to our community. -## For Agencies and Solutions Providers +### For Agencies and Solutions Providers If you are a **consulting agency**, **AI services provider**, or **reseller**, please **do not** contact enterprise sales directly. As noted in our guidelines, direct sales inquiries from agencies may not receive a response. @@ -15,7 +13,7 @@ Instead, we ask that you **fill out our partnership interest form**: 🔗 **[Apply to Partner Network](https://forms.gle/SemdgxjFXpHmdCby6)** -### Eligibility & Expectations +#### Eligibility & Expectations To ensure alignment with our mission, please note the following criteria for partners: @@ -29,9 +27,7 @@ To ensure alignment with our mission, please note the following criteria for par Any attempt to characterize engineering assistance, co-development, or roadmap input **as an alternative to our enterprise licensing program** will not receive a response. All organizational engagement with Open WebUI occurs **solely and exclusively** through enterprise licensing. ::: ---- - -## Direct Client Deployments +### Direct Client Deployments If you have an **end-client** who is ready to move forward and is committed to purchasing an **Enterprise License** immediately, you may facilitate the introduction. diff --git a/docs/enterprise/security.md b/docs/enterprise/security.md index 7663a1277..38475a669 100644 --- a/docs/enterprise/security.md +++ b/docs/enterprise/security.md @@ -1,21 +1,17 @@ --- -sidebar_position: 2 -title: "🛡️ Security & Governance" +sidebar_position: 3 +title: "Security" --- -## Security & Governance - -## Enterprise-Grade Security Without Compromise +### Enterprise-Grade Security Without Compromise For enterprise organizations, AI adoption isn't just a technology decision, it's a security decision. Every model query, every document uploaded, and every workflow automated represents data that needs protection. Open WebUI is built with security as a foundational principle. Whether you are navigating strict regulatory requirements or simply committed to protecting your organization's intellectual property, Open WebUI provides the controls necessary to deploy AI confidently. ---- - -## Security Architecture +### Security Architecture -### Your Data, Your Infrastructure +#### Your Data, Your Infrastructure Unlike SaaS AI platforms where your data traverses third-party servers, Open WebUI gives you **complete control over your data pipeline**: @@ -28,9 +24,7 @@ Unlike SaaS AI platforms where your data traverses third-party servers, Open Web For organizations handling sensitive data, whether proprietary research, customer information, or classified materials, this architecture ensures your AI capabilities never compromise your security posture. ---- - -## Compliance Frameworks +### Compliance Frameworks Open WebUI is designed to support organizations operating under rigorous compliance requirements. The platform's architecture and controls align with major compliance frameworks, including: @@ -46,13 +40,11 @@ Open WebUI provides the **technical controls and architecture** to support these [**Contact Enterprise Sales for Compliance Guidance**](mailto:sales@openwebui.com) ::: ---- - -## Identity & Access Management +### Identity & Access Management Seamless integration with your existing identity infrastructure eliminates friction while maintaining security boundaries. -### Enterprise Identity Integration +#### Enterprise Identity Integration Open WebUI integrates with the identity systems your organization already uses: @@ -60,7 +52,7 @@ Open WebUI integrates with the identity systems your organization already uses: * **Single Sign-On (SSO)** , Support for SAML and OIDC protocols, enabling users to access Open WebUI with their existing corporate credentials. * **Multi-Factor Authentication (MFA)** , Layer additional security on top of primary authentication. -### Access Control & Permissions +#### Access Control & Permissions Beyond authentication, Open WebUI provides granular control over user permissions: @@ -68,11 +60,9 @@ Beyond authentication, Open WebUI provides granular control over user permission * **Model-Level Permissions** , Control which users or groups can access specific models. * **Workspace Isolation** , Separate teams or departments to prevent unauthorized data access. ---- - -## Data Governance +### Data Governance -### Audit & Accountability +#### Audit & Accountability For regulated industries and security-conscious organizations, visibility into system usage is not optional. Open WebUI supports standard enterprise logging patterns: @@ -80,49 +70,25 @@ For regulated industries and security-conscious organizations, visibility into s * **Event Tracking** , Track API usage and system events to monitor for anomalies. * **Retention Controls** , Because you own the database, you control the data retention policies, ensuring data is purged or archived according to your compliance schedules. -### Data Residency +#### Data Residency For organizations with geographic data requirements, whether driven by GDPR, data sovereignty laws, or internal policy, Open WebUI's deployment options ensure your data stays physically located where it is legally required to be. ---- -## What This Means for Your Organization +### What This Means for Your Organization -### For Security Teams +#### For Security Teams You are not introducing a "black box" into your environment. Open WebUI's architecture gives you visibility and control, integrating with your existing security tooling rather than creating blind spots. -### For Compliance Officers +#### For Compliance Officers The technical controls exist to support your compliance posture. Whether you are preparing for an audit or responding to a security questionnaire, Open WebUI's architecture provides defensible answers. -### For IT Leadership +#### For IT Leadership User management doesn't become another silo. Open WebUI works with your existing identity infrastructure, reducing administrative overhead and ensuring consistent access policies across your tooling. ---- - -## Discuss Your Security Requirements - -The right security posture depends on your organization's compliance obligations, data residency requirements, and risk tolerance. - -For organizations with specific security or compliance needs, we recommend: - -1. **Review the [Getting Started Guide](../getting-started/index.md)** for foundational deployment concepts. -2. **Consult the [FAQ](../faq.mdx)** for answers to common questions. -3. **Contact our Enterprise team** for guidance on regulated or high-security deployments. - -[**Contact Sales to Discuss Security & Compliance**](mailto:sales@openwebui.com) - -:::tip Use Your Work Email -To help us respond quickly, **please use your official work email address** and include your **compliance requirements** (e.g., SOC 2, HIPAA, FedRAMP) and expected **end user count**. Personal email accounts (e.g., gmail.com, yahoo.com, icloud.com) are often flagged by our system and may not receive a response. -::: - ---- - -## Next Steps - -* **[🏗️ High Availability](./architecture)** , Understand Open WebUI's scalable infrastructure design. -* **[🔧 Integration & Customization](./customization)** , Explore how to tailor Open WebUI to your workflows. +--- -* **[🤝 Support & SLAs](./support)** , Review enterprise support options and service guarantees. +[**Contact Enterprise Sales → sales@openwebui.com**](mailto:sales@openwebui.com) diff --git a/docs/enterprise/support.md b/docs/enterprise/support.md index b4ffa0e98..a41f7aa15 100644 --- a/docs/enterprise/support.md +++ b/docs/enterprise/support.md @@ -1,19 +1,15 @@ --- sidebar_position: 4 -title: "🤝 Support & SLAs" +title: "Support & SLAs" --- -## Support & SLAs - -## Enterprise Support Built for Your Organization +### Enterprise Support Built for Your Organization Open WebUI's enterprise solutions provide mission-critical businesses with **dedicated support and direct access** to the team behind the platform. Support engagements are structured to match your organization's needs, from teams requiring branding flexibility to enterprises needing hands-on guidance. ---- - -## Support Capabilities +### Support Capabilities -### 🎯 Dedicated Account Manager +#### Dedicated Account Manager Enterprise customers receive a **single point of contact** for guidance, onboarding, and strategy. Your dedicated account manager can provide: @@ -21,7 +17,7 @@ Enterprise customers receive a **single point of contact** for guidance, onboard * **Ongoing Strategy** , Check-ins to ensure your deployment evolves with your needs. * **Internal Advocacy** , A direct line to the Open WebUI team who understands your requirements. -### 🛠️ Office Hours with Core Engineers +#### Office Hours with Core Engineers Directly work with the engineers evolving Open WebUI. These exclusive sessions provide opportunities to: @@ -30,7 +26,7 @@ Directly work with the engineers evolving Open WebUI. These exclusive sessions p * **Direct Feedback** , Provide input that directly influences product development. * **Architecture Review** , Review your deployment architecture with expert guidance. -### 💬 Communication Channels +#### Communication Channels Stay connected with the Open WebUI team through dedicated channels suited to your operational tempo: @@ -41,9 +37,7 @@ Stay connected with the Open WebUI team through dedicated channels suited to you | **Dedicated Support Channels** | Priority access for enterprise customers, direct communication for troubleshooting, guidance, and ongoing questions. | | **Consulting Hours** | Scheduled time with our team for deep-dive architecture reviews, optimization, and strategic planning. | ---- - -## Consulting Topics +### Consulting Topics During consulting hours, our team can provide **high-level guidance** on a range of enterprise topics, including: @@ -56,50 +50,20 @@ During consulting hours, our team can provide **high-level guidance** on a range Open WebUI provides **guidance and expertise**, not implementation services. For hands-on development work, we recommend engaging a qualified systems integrator or internal engineering team. ::: ---- - -## What This Means for Your Organization +### What This Means for Your Organization -### For IT Operations +#### For IT Operations You are not navigating deployment challenges alone. Direct access to the Open WebUI team means faster resolution and guidance informed by deep platform expertise. -### For Procurement & Legal +#### For Procurement & Legal Enterprise support provides a formal relationship with the organization behind the platform, documented, accountable, and structured with Service Level Agreements (SLAs). -### For Executive Leadership +#### For Executive Leadership Enterprise support de-risks your AI investment. You have a direct relationship with the team building and maintaining Open WebUI, ensuring long-term viability. ---- - -## Find the Right Support Plan - -Every organization's needs are different. Whether you're exploring consulting hours, or full enterprise SLAs, we'll help you find the right fit. - -[**Discuss Your Support Requirements →**](mailto:sales@openwebui.com) - -:::tip Use Your Work Email -To help us respond quickly, **please use your official work email address** and include your **team size** and **support priorities** (e.g., onboarding, architecture review, SLAs). Personal email accounts (e.g., gmail.com, yahoo.com, icloud.com) are often flagged by our system and may not receive a response. -::: - ---- - -## Keep Open WebUI Thriving ❤️ - -Even if you don't need enterprise support, consider becoming a sponsor to help fund continuous development. - -Open WebUI is free to use, but building, maintaining, and improving a platform of this scale takes real time, resources, and ongoing engineering work. Sponsorships help fund stability, security, new features, and long-term development, at a fraction of what it would cost to build and maintain an equivalent system in-house. - -[**💙 Sponsor Open WebUI**](https://github.com/sponsors/tjbck) - ---- - -## Next Steps - -* **[🏗️ High Availability](./architecture)** , Understand Open WebUI's scalable infrastructure design. -* **[🛡️ Security & Governance](./security)** , Learn how Open WebUI integrates with enterprise identity systems. -* **[🔧 Integration & Customization](./customization)** , Explore how to tailor Open WebUI to your workflows. +--- -* **[👥 Customer Stories](./customers)** , See how other organizations have deployed Open WebUI. +[**Contact Enterprise Sales → sales@openwebui.com**](mailto:sales@openwebui.com) \ No newline at end of file From bc70a2f2885cf04fcd32c925b9eb2b5053a2cbcd Mon Sep 17 00:00:00 2001 From: Timothy Jaeryang Baek Date: Thu, 1 Jan 2026 20:18:51 +0400 Subject: [PATCH 31/32] refac --- docs/enterprise/customers/index.mdx | 12 +++++------- docs/enterprise/index.mdx | 16 +++++++++------- docs/enterprise/partners.md | 12 +----------- 3 files changed, 15 insertions(+), 25 deletions(-) diff --git a/docs/enterprise/customers/index.mdx b/docs/enterprise/customers/index.mdx index d5cb66f09..b4df02872 100644 --- a/docs/enterprise/customers/index.mdx +++ b/docs/enterprise/customers/index.mdx @@ -3,28 +3,26 @@ sidebar_position: 0 title: "Customer Stories" --- -# Customer Stories - ## Powering Innovation at Scale Open WebUI is the interface of choice for individuals, engineering teams, researchers, and enterprises worldwide. With thousands of active deployments, it powers AI initiatives across startups, Fortune 500 companies, government agencies, and research institutions, helping people reclaim time for what truly matters. Many of our users work in environments where privacy isn't optional, it's essential. That's by design. Open WebUI is built for those who need powerful AI capabilities with complete control over their data. -## Featured Case Study +### Featured Case Studies As our community grows, so does this showcase. We're proud to highlight those who are building in the open. -### Samsung Semiconductor +#### Samsung Semiconductor See how Samsung Semiconductor built a secure, self-hosted AI platform to boost R&D efficiency, reducing workflow times **from days to hours**. -[![Samsung Semiconductor Case Study](/images/enterprise/customers/samsung-semiconductor/hero.png)](./samsung-semiconductor) +[![Samsung Semiconductor Case Study](/images/enterprise/customers/samsung-semiconductor/hero.png)](/enterprise/customers/samsung-semiconductor) -**[📖 Read the Full Case Study →](./samsung-semiconductor)** +**[📖 Read the Full Case Study →](/enterprise/customers/samsung-semiconductor)** -## Share Your Story +### Share Your Story We're actively expanding this showcase with organizations and teams driving real impact with Open WebUI. diff --git a/docs/enterprise/index.mdx b/docs/enterprise/index.mdx index 9cc14e6bc..74e042310 100644 --- a/docs/enterprise/index.mdx +++ b/docs/enterprise/index.mdx @@ -17,10 +17,6 @@ Whether you're a startup scaling fast or a Fortune 500 managing global operation ### See Open WebUI in Action -Explore how other organizations are driving real impact with Open WebUI. - -#### Featured Customer Stories - Discover how [**Samsung Semiconductor Inc.**](https://semiconductor.samsung.com/) built a secure, self-hosted AI platform using Open WebUI, reducing complex workflows from *days to hours* while maintaining strict data-security requirements. [Read the full story →](/enterprise/customers/samsung-semiconductor) @@ -33,12 +29,18 @@ Discover how [**Samsung Semiconductor Inc.**](https://semiconductor.samsung.com/ ### Let's Talk -Whether you need a full enterprise deployment or just want to explore what Open WebUI can do for your organization, we're here to help. +:::tip Use Your Work Email +To help us respond quickly, **please use your official work email address** and include your expected **end user count (seats)**. Personal email accounts (e.g., gmail.com, yahoo.com, icloud.com) are often flagged by our system and may not receive a response. +::: +Whether you need a full enterprise deployment or just want to explore what Open WebUI can do for your organization, we're here to help. Send us your deployment **end user count (seats)**, and let’s explore how we can work together! [**Contact Enterprise Sales → sales@openwebui.com**](mailto:sales@openwebui.com) -:::tip Use Your Work Email -To help us respond quickly, **please use your official work email address** and include your expected **end user count (seats)**. Personal email accounts (e.g., gmail.com, yahoo.com, icloud.com) are often flagged by our system and may not receive a response. +:::info + +Enterprise licenses and partnership opportunities are available **exclusively to registered entities and organizations**. At this time, we are unable to accommodate individual users. We appreciate your understanding and interest. + +**We are not seeking, open to, or in need of any form of disguised collaboration or contribution pitches/offers.** Any attempt to characterize engineering assistance, co-development, or roadmap input **as an alternative to our enterprise licensing program will not receive a response**. All organizational engagement with Open WebUI occurs **solely and exclusively through enterprise licensing**. ::: :::warning Are you an Agency or Reseller? diff --git a/docs/enterprise/partners.md b/docs/enterprise/partners.md index cc18d4251..cb48884e1 100644 --- a/docs/enterprise/partners.md +++ b/docs/enterprise/partners.md @@ -21,12 +21,6 @@ To ensure alignment with our mission, please note the following criteria for par * **Capacity:** Our program receives a high volume of requests. Being on the waitlist **does not guarantee a response**. * **Communication:** Please **do not follow up** or send additional messages after applying. -:::warning Policy on Contribution & Collaboration -**We are not seeking, open to, or in need of any form of disguised collaboration or contribution pitches.** - -Any attempt to characterize engineering assistance, co-development, or roadmap input **as an alternative to our enterprise licensing program** will not receive a response. All organizational engagement with Open WebUI occurs **solely and exclusively** through enterprise licensing. -::: - ### Direct Client Deployments If you have an **end-client** who is ready to move forward and is committed to purchasing an **Enterprise License** immediately, you may facilitate the introduction. @@ -37,8 +31,4 @@ Please contact us directly with: 2. The client's company name and official work email domain. 3. The expected number of end users (seats) to be deployed. -[**Contact Sales for Immediate Client Deployment**](mailto:sales@openwebui.com) - -:::tip Use Your Work Email -To help us respond quickly, **please use your official work email address**. Personal email accounts (e.g., gmail.com, yahoo.com, icloud.com) are often flagged by our system and may not receive a response. -::: +[**Contact Sales for Immediate Client Deployment**](mailto:sales@openwebui.com) \ No newline at end of file From 9fda8466e163362aff702ddfd23b359d70148c9b Mon Sep 17 00:00:00 2001 From: Timothy Jaeryang Baek Date: Thu, 1 Jan 2026 20:21:02 +0400 Subject: [PATCH 32/32] refac --- docs/enterprise/customers/index.mdx | 4 ---- 1 file changed, 4 deletions(-) diff --git a/docs/enterprise/customers/index.mdx b/docs/enterprise/customers/index.mdx index b4df02872..7686ebadb 100644 --- a/docs/enterprise/customers/index.mdx +++ b/docs/enterprise/customers/index.mdx @@ -11,10 +11,6 @@ Many of our users work in environments where privacy isn't optional, it's essent ### Featured Case Studies -As our community grows, so does this showcase. We're proud to highlight those who are building in the open. - -#### Samsung Semiconductor - See how Samsung Semiconductor built a secure, self-hosted AI platform to boost R&D efficiency, reducing workflow times **from days to hours**. [![Samsung Semiconductor Case Study](/images/enterprise/customers/samsung-semiconductor/hero.png)](/enterprise/customers/samsung-semiconductor)