From 567fd830125f9ff018515c0869f507156ddc96c4 Mon Sep 17 00:00:00 2001 From: jero-odoo Date: Thu, 4 Dec 2025 18:40:44 +0000 Subject: [PATCH] [IMP] General: inbound messages clarification X-original-commit: 8d26d59ed758697a2311cf621eb08c5bd074d895 --- .../email_communication/email_servers_inbound.rst | 9 +++++++++ 1 file changed, 9 insertions(+) diff --git a/content/applications/general/email_communication/email_servers_inbound.rst b/content/applications/general/email_communication/email_servers_inbound.rst index 32cceca3a1..7d0b71a984 100644 --- a/content/applications/general/email_communication/email_servers_inbound.rst +++ b/content/applications/general/email_communication/email_servers_inbound.rst @@ -201,6 +201,15 @@ Redirections If the database is hosted on **Odoo Online** or **Odoo.sh**, using redirections is recommended. They allow messages to be received without delay in the database. +.. warning:: + When configuring email redirections with Microsoft 365 (Exchange Online), be aware that certain + technical limitations may affect your setup. Some users have reported that Microsoft 365 does not + support true redirection and only allows forwarding, which may not behave as needed for Odoo's + email routing. + + For more information on Microsoft Exchange configuration, visit `Microsoft Learn + `_. + It is mandatory to redirect the catchall and bounce address to the Odoo subdomain of the database. Every other alias used must be redirected as well.