diff --git a/docs/modmail.md b/docs/modmail.md index 2b77ee71..25bf1a23 100644 --- a/docs/modmail.md +++ b/docs/modmail.md @@ -1,5 +1,7 @@ # Setup your Modmail-Bot + + Set up the world's most advanced Modmail-Bot in just a few minutes. + In this document, we've collected everything that is helpful to understand how to use modmail on any server. :::info diff --git a/docs/modmail/configuration/main.md b/docs/modmail/configuration/main.md index feed5be9..b57368f0 100644 --- a/docs/modmail/configuration/main.md +++ b/docs/modmail/configuration/main.md @@ -2,6 +2,8 @@ sidebar_position: 1 --- + + # Main configuration Configure the basic look and behavior of your modmail. diff --git a/docs/scnx/guilds/bots.md b/docs/scnx/guilds/bots.md index 50f56156..a5d9b864 100644 --- a/docs/scnx/guilds/bots.md +++ b/docs/scnx/guilds/bots.md @@ -5,8 +5,8 @@ sidebar_position: 1 # Bots on SCNX This documents contains guides applicable for both the [Custom Bot](/docs/custom-bot/intro) and -the [Modmail Bot](/docs/modmail/intro) - if you want to set up these bots, follow -the [Get started with Custom Bot](/docs/custom-bot) or the [Get started with Modmail-Bot](/docs/modmail) guides. +the [Support-Bot](/docs/support-bot/intro) - if you want to set up these bots, follow +the [Get started with Custom Bot](/docs/custom-bot) or the [Get started with Support-Bot](/docs/support-bot) guides. ## Troubleshooting {#troubleshooting} @@ -14,12 +14,12 @@ The steps to troubleshoot are different between the two bots. Please continue in guides: * [Custom Bot](/docs/custom-bot/troubleshooting) -* Modmail-Bot +* Support Bot ## The Basics {#basics} Each bot on SCNX is its own process running on a real, physical server. You can manage the process in your -Bot-Status-Panel of your [Modmail-](https://scnx.app/glink?page=modmail/manage) +Bot-Status-Panel of your [Support-Bot-](https://scnx.app/glink?page=support-system/manage) or [CustomBot-](https://scnx.app/glink?page=bot/manage) Dashboard. Here's an example of a Custom-Bot-Status-Panel: @@ -45,7 +45,7 @@ about: problems and offer your solutions - or if they are bugs in the bot themselves - to fix them. You might get asked to [share them](#sharing-logs). * Language: This is the (human) language your bot will use for any default-configuration-values and messages that can't - be configured. Modmail might, in some cases, use the language of the user that is executing a command instead of this + be configured. Your Support-Bot might, in some cases, use the language of the user that is executing a command instead of this value. You can always [change the language](#bot-language) of your bot. * Server: This is the physical server - also called Bot-Host - your bot is being hosted on. You can [change the Bot-Host](#bot-host) if you want. @@ -53,7 +53,7 @@ about: this on "v3" (Stable version), but can change it to the "beta"-Branch (Public beta; might be unstable). * Version (only visible for Custom-Bots): This is a unique number identifying a published code-version. Depending on your version, your bot might not be able to use certain new features or take advanced of newly published releases. If - your version is not up-to-date, you'll find a warning indicating this. Your Modmail is always up-to-date. Learn more + your version is not up-to-date, you'll find a warning indicating this. Your Support-Bot is always up-to-date. Learn more about [Updates & Versions](#bot-updates). * RAM / CPU Values: These are right below the "Online"-Status. You can safely ignore them, they are only there as a gimmick and show the RAM / CPU Usage of your Bot. These are irrelevant as SCNX is automatically optimizing your bot if @@ -72,15 +72,15 @@ about:
  • You won't be able to use certain features if your bot is not on the latest version until you upgrade to a newer version.
    • - +
      -
    • We publish regular updates for Modmail, sometimes even multiple versions a day. All updates are free of charge.
      • -
    • Your Modmail is always running the newest version available for it.
      • -
    • When there's a new version available, your Modmail will automatically restart to apply it.
      • +
    • We publish regular updates for Support-Bot, sometimes even multiple versions a day. All updates are free of charge.
      • +
    • Your Support-Bot is always running the newest version available for it.
      • +
    • When there's a new version available, your Support-Bot will automatically restart to apply it.
    • We'll announce big updates on our Discord-Server and post a link to the changelog there.
      • -
    • Some small updates and bug-fixes won't be announced - your Modmail simply applies them without any commotion.
      • -
    • You can find all changelogs in your Bot-Dashboard and on our Changelog page.
      • -
    • When updating, your Modmail might be offline for a short period of time while applying database changes. This takes less than a minute and startup will continue as usual afterward.
      • +
    • Some small updates and bug-fixes won't be announced - your Support-Bot simply applies them without any commotion.
      • +
    • You can find all changelogs in your Bot-Dashboard and on our Changelog page.
      • +
    • When updating, your Support-Bot might be offline for a short period of time while applying database changes. This takes less than a minute and startup will continue as usual afterward.
     @@ -111,7 +111,7 @@ about:
  • Confirm your change by clicking "Confirm".
    •  - There's no public Beta version available for Modmail at this time. Selected users might receive access to a private beta, but generally speaking, all new features all available for everyone. Compared to Custom-Bot, we do a way more detailed testing series and ensure that each release is fully stable when released to Modmail. + There's no public Beta version available for Support-Bot at this time. Selected users might receive access to a private beta, but generally speaking, all new features all available for everyone. Compared to Custom-Bot, we do a way more detailed testing series and ensure that each release is fully stable when released to Support-Bot. ### Change Bot-Host {#bot-host} @@ -119,7 +119,7 @@ about: The Bot-Host is the physical server your bot is running on. We offer several Bot-Hosts running in different regions of the world. Here's how to switch a Bot-Host: -1. Open the [Modmail-](https://scnx.app/glink?page=modmail/manage) +1. Open the [Support-Bot-](https://scnx.app/glink?page=support-system/manage) or [CustomBot-](https://scnx.app/glink?page=bot/manage) Dashboard. 2. Next, click "Change" next to "Server" in the "Status"-Section. 3. Select the Bot-Host you want to switch to. @@ -155,7 +155,7 @@ even move your bots around if you do not have a paid plan to distribute resource ### Change Bot-Language {#bot-language} The (human) language your bot will be used for any default-configuration-values and messages that can't -be configured. Modmail might, in some cases, use the language of the user that is executing a command instead of this +be configured. Your Support-Bot might, in some cases, use the language of the user that is executing a command instead of this value. :::info @@ -165,7 +165,7 @@ either reset these files or translate fields yourself. To change the language of your bot, please -1. Open the [Modmail-](https://scnx.app/glink?page=modmail/manage) +1. Open the [Support-Bot-](https://scnx.app/glink?page=support-system/manage) or [CustomBot-](https://scnx.app/glink?page=bot/manage) Dashboard. 2. Next, click "Change" next to "Server" in the "Status"-Section. 3. Select the new language you want to switch to. @@ -199,9 +199,9 @@ To remove the "Powered by scnx.xyz ⚡" from *every* embed of your bot, please f
  • Save the changes & restart your bot to apply these changes.
    • - +
      -
    1. Open the Bot Branding section of your Modmail's configuration.
      2. +
    2. Open the Bot Branding section of your Support-Bot's bot configuration.
    3. Change the "Default Embed-Footer" and "Default Embed-Footer-Image" value to your liking. You can simply upload an image if you like or remove it if not needed.
    4. Save the changes & reload the configuration your bot to apply these changes.
    @@ -221,7 +221,7 @@ To remove the "Powered by scnx.xyz ⚡" from *every* embed of your bot, please f You can change the Profile-Picture and username of your bot without ever leaving SCNX: -1. Open the [Modmail-](https://scnx.app/glink?page=modmail/manage?showEditProfile=true) +1. Open the [Support-Bot-](https://scnx.app/glink?page=support-bot/manage?showEditProfile=true) or [CustomBot-](https://scnx.app/glink?page=bot/manage?showEditProfile=true) Dashboard. 2. Next, click on the username of your bot in the Bot-Status-Panel (if you used the links above you can skip this steps, the modal will open automatically). @@ -258,7 +258,7 @@ server, please follow the [transfer SCNX data guide](/docs/scnx/guilds/faq#trans server, please first [add your server to SCNX](/docs/setup) and then [set up the Custom-Bot](/docs/custom-bot). ::: -1. Open the [Modmail-](https://scnx.app/glink?page=modmail/manage) +1. Open the [Support-Bot-](https://scnx.app/glink?page=support-bot/manage) or [CustomBot-](https://scnx.app/glink?page=bot/manage) Dashboard. 2. Next, click on "Advanced options" in the bot status card. 3. Click on "View Invite-URL" and click on "Copy Invite-URL to clipboard". @@ -284,7 +284,7 @@ issue, and we get these reported automatically. Only share them if you are exper Here's how you can share the logs of your bot: -1. Open the [Modmail-](https://scnx.app/glink?page=modmail/manage) +1. Open the [Support-Bot-](https://scnx.app/glink?page=support-system/manage) or [CustomBot-](https://scnx.app/glink?page=bot/manage) Dashboard. 2. Next, click on "More options" in the Bot-Status-Panel. 3. Click on "Share your bot's logs" and then press the button "Share logs". Your Bot-Host will now upload the logs of @@ -317,7 +317,7 @@ You can change the token of your Bot easily without needing to delete your Bot f 1. Open the [Discord Developer Panel](https://discord.com/developers/applications) and obtain a new token: First select your application, go to the "Bot"-Site and then click on "Regenerate token", and copy the result. -2. Open the [Modmail-](https://scnx.app/glink?page=modmail/manage) +2. Open the [Support-Bot-](https://scnx.app/glink?page=support-bot/manage) or [CustomBot-](https://scnx.app/glink?page=bot/manage) Dashboard. 3. Click on "More options" in the "Status"-Panel of your bot. 4. Click on "Change Bot-Token". @@ -351,7 +351,7 @@ are [happy to help](https://scnx.app/help) on our [Discord](https://scootk.it/dc To permanently delete your bot, please follow these instructions: -1. Open the [Modmail-](https://scnx.app/glink?page=modmail/manage) +1. Open the [Support-Bot-](https://scnx.app/glink?page=support-system/manage) or [CustomBot-](https://scnx.app/glink?page=bot/manage) Dashboard. 2. Next, click on "More options" in the Bot-Status-Panel. 3. Select "Delete a bot". diff --git a/docs/scnx/guilds/plans.md b/docs/scnx/guilds/plans.md index 2dc51878..69f9176f 100644 --- a/docs/scnx/guilds/plans.md +++ b/docs/scnx/guilds/plans.md @@ -19,20 +19,20 @@ Plans do not include premium Backup features or other premium features offered b separate subscription. ::: -| Feature | Starter Plan | Unlimited Plan | Professional plan | -|-------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------| -| Price (for customers in the EU) | *Free for ever* | , or | , or | -| Reduced price for additional servers[¹](#additional-servers) | *n/a* | / month / server | / month / server | -| Full access to the SCNX Dashboard | Included | Included | Included | -| [dcserver.link](/docs/scnx/guilds/dcserver-link) | Included | Included | Included | -| [Custom Discord-Bot](/docs/custom-bot/intro), hosted 24/7 | Included, but needs to be [extended](#starter-plan) every two weeks by watching ads | Included | Included | -| [Custom Modmail-Bot](/docs/modmail/intro), hosted 24/7 | *Not available* | Included | Included | -| [Linked Roles](/docs/linked-roles/intro) | *Not available* | Included | Included | -| Remove mention of SCNX from your all your bots (e.g. Embed-Footer) | *Not available* | *Not available* | Included | -| Amount of [AI Credits](https://faq.scnx.app/ai-on-scnx/) awarded on the 25. of each month | 20 | 300 | 600 | -| [Commercial usage](/docs/scnx/guilds/faq#commercial-usage) | Not allowed | Not allowed | Included | -| Access to Premium Hosting Infrastructure | *Not available* | *Not available* | Allowed | -| **Custom-Bot**: Custom-Commands | 10 | *unlimited* | *unlimited* | +| Feature | Starter Plan | Unlimited Plan | Professional plan | +|----------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------| +| Price (for customers in the EU) | *Free for ever* | , or | , or | +| Reduced price for additional servers[¹](#additional-servers) | *n/a* | / month / server | / month / server | +| Full access to the SCNX Dashboard | Included | Included | Included | +| [dcserver.link](/docs/scnx/guilds/dcserver-link) | Included | Included | Included | +| [Custom Discord-Bot](/docs/custom-bot/intro), hosted 24/7 | Included, but needs to be [extended](#starter-plan) every two weeks by watching ads | Included | Included | +| [Custom Support-Bot](/docs/support-bot/intro) with Modmail, Ticket-System and more features; hosted 24/7 | *Not available* | Included | Included | +| [Linked Roles](/docs/linked-roles/intro) | *Not available* | Included | Included | +| Remove mention of SCNX from your all your bots (e.g. Embed-Footer) | *Not available* | *Not available* | Included | +| Amount of [AI Credits](https://faq.scnx.app/ai-on-scnx/) awarded on the 25. of each month | 20 | 300 | 600 | +| [Commercial usage](/docs/scnx/guilds/faq#commercial-usage) | Not allowed | Not allowed | Included | +| Access to Premium Hosting Infrastructure | *Not available* | *Not available* | Allowed | +| **Custom-Bot**: Custom-Commands | 10 | *unlimited* | *unlimited* |
    @@ -182,7 +182,7 @@ advertiser you watch this advertisement from is then paying for your hosting cos on your server's [pricing page](https://scnx.app/glink?page=pricing). -Please remember: There are no (and there never will be) third-party-ads in your Custom- or Modmail-Bots. The bots +Please remember: There are no (and there never will be) third-party-ads in your Custom- or Support-Bots. The bots themselves are free of ads. You only need to watch an advertisement in your SCNX-Dashboard every 14 days to keep your bot running. diff --git a/docs/support-bot.md b/docs/support-bot.md new file mode 100644 index 00000000..0766520a --- /dev/null +++ b/docs/support-bot.md @@ -0,0 +1 @@ +# Set up your Support-Bot \ No newline at end of file diff --git a/docs/support-bot/feature-comparison.md b/docs/support-bot/feature-comparison.md new file mode 100644 index 00000000..99b6827e --- /dev/null +++ b/docs/support-bot/feature-comparison.md @@ -0,0 +1 @@ +# Feature Comparison \ No newline at end of file diff --git a/docs/support-bot/general/analytics.md b/docs/support-bot/general/analytics.md new file mode 100644 index 00000000..53ad6711 --- /dev/null +++ b/docs/support-bot/general/analytics.md @@ -0,0 +1,7 @@ +--- +sidebar_position: 5 +title: Analytics +description: Please adjust this description. Should be less than 100 characters. +--- + +# Analytics \ No newline at end of file diff --git a/docs/support-bot/general/bot-configuration.md b/docs/support-bot/general/bot-configuration.md new file mode 100644 index 00000000..bb78758e --- /dev/null +++ b/docs/support-bot/general/bot-configuration.md @@ -0,0 +1,7 @@ +--- +sidebar_position: 2 +title: Bot Configuration +description: Please adjust this description. Should be less than 100 characters. +--- + +# Bot Configuration \ No newline at end of file diff --git a/docs/support-bot/general/forms.md b/docs/support-bot/general/forms.md new file mode 100644 index 00000000..9b24e242 --- /dev/null +++ b/docs/support-bot/general/forms.md @@ -0,0 +1,7 @@ +--- +sidebar_position: 4 +title: Forms +description: Please adjust this description. Should be less than 100 characters. +--- + +# Forms \ No newline at end of file diff --git a/docs/support-bot/general/modmail-net.md b/docs/support-bot/general/modmail-net.md new file mode 100644 index 00000000..06ee1788 --- /dev/null +++ b/docs/support-bot/general/modmail-net.md @@ -0,0 +1,7 @@ +--- +sidebar_position: 3 +title: modmail.net Features +description: Please adjust this description. Should be less than 100 characters. +--- + +# modmail.net Features \ No newline at end of file diff --git a/docs/support-bot/general/opening-hours.md b/docs/support-bot/general/opening-hours.md new file mode 100644 index 00000000..07f01aa9 --- /dev/null +++ b/docs/support-bot/general/opening-hours.md @@ -0,0 +1,7 @@ +--- +sidebar_position: 3 +title: Opening hours +description: Please adjust this description. Should be less than 100 characters. +--- + +# Opening Hours \ No newline at end of file diff --git a/docs/support-bot/intro.md b/docs/support-bot/intro.md new file mode 100644 index 00000000..9dd5a42a --- /dev/null +++ b/docs/support-bot/intro.md @@ -0,0 +1 @@ +# The world's most advanced Discord Support Bot \ No newline at end of file diff --git a/docs/support-bot/modmail/basics.md b/docs/support-bot/modmail/basics.md new file mode 100644 index 00000000..83e85e2c --- /dev/null +++ b/docs/support-bot/modmail/basics.md @@ -0,0 +1,123 @@ +--- +sidebar_position: 2 +title: Starter Guide +description: Please adjust this description. Should be less than 100 characters. +--- + +# Modmail starter guide (Modmail 101) + +:::warning +Page has not been updated for Support Bot V3 and might not be complete. +::: + +In this document, we've collected everything that is helpful to understand how to use modmail on any server. + +:::info +You can also send this document to your support team so they understand how the Modmail-Bot works. +::: + +## Creating and processing tickets {#basics} + +Users can create tickets by either sending a direct message to the Modmail-Bot or using a button below +an [information message](/docs/modmail/configuration/modmail-info). When a user opens a ticket, they +can [select a Ticket Topic](/docs/modmail/advanced-features/ticket-topics) if enabled. Once done, a ticket channel will be created +in which staff members can send messages. Messages sent into this channel will be transmitted to the user via a direct +message, where the user can reply. Any messages sent via DM to the bot will automatically show up in the ticket channel. + +Staff members can coordinate with each other or make notes that are not sent to users by prefixing their message with +`!`. By default, anyone who has access to the ticket channel will be treated as a staff member, so make sure to +configure the correct permissions for the ticket category. Sometimes, you might not want the name of the staff member to +be shown to your user. For this, you can send [anonymous messages](#anonymous-messages). + +In big servers, tickets might need to be assigned to specific staff members. For this, +the [Claiming](/docs/modmail/advanced-features/ticket-claiming) feature can be used. + +Once a ticket has been resolved, the staff members (and the user if [configured](/docs/modmail/configuration/ticket-close)) can +close the ticket using the `/close` slash-command. + +When a ticket gets closed, a transcript called "Log" will be generated. The transcript will be sent into +a [Log channel](/docs/modmail/configuration/bot-configuration) and can also be sent to the user, +if [configured](/docs/modmail/configuration/ticket-close). + +Sometimes similar information needs to be collected from users to process their requests. For +this [Forms](/docs/modmail/advanced-features/forms) can be created that allow users to enter required information using a native +form. To send a form to a user, use the `/form` command. + +When closing a ticket, the user will receive a notification that [can be configured](/docs/modmail/configuration/bot-configuration). +You can also collect feedback from users using the [Feedback](/docs/modmail/advanced-features/support-feedback) feature. + +Staff members can monitor support activity and optimize support processes using +the [Analytics](/docs/modmail/advanced-features/analytics) feature. + +## Snippets {#snippets} + +Sometimes, similar or repetitive messages need to be sent to users. To avoid typing out the same message over and over, +snippets can be used. Snippets are text-modules that staff members can create and use in tickets. Each snippet has their +own unique Snippet-Key that can be set when creating a snippet. Optionally, you can also attach +a [form](/docs/modmail/advanced-features/forms) to a snippet to avoid typing multiple commands to send a snippet and a form at the +same time. Snippets can also include buttons that allow users to close the ticket directly. + + + +To use snippets staff members can + +* use the `/s snippet:` to send a snippet directly into a ticket. This is the easiest way as an + auto-complete menu will help staff members to select the correct snippet. +* write `!!` (replace `` with the key of the snippet) to directly send the content of a snippet + into a ticket. +* include `{{` with the key of the snippet) into any message that you send to a + user. The `{{ [close-buttons:] [form:
    ]`. Enter a new, + unused snippet key as the `key` parameter. If you want to give users the option to directly close tickets using + buttons that will be added below the snippet message, enable the `close-buttons` parameter. If you also want to send + a [form](/docs/modmail/advanced-features/forms) with the snippet, set the `form` parameter. Once you submit the command, a dialog + will appear in which you can enter your snippet content. +* To edit an existing snippet, use `/snippets edit key: [close-buttons:] [form:]`. Select an + existing snippet as the `key` parameter. If you want to give users the option to directly close tickets using + buttons that will be added below the snippet message, enable the `close-buttons` parameter. If you also want to send + a [form](/docs/modmail/advanced-features/forms) with the snippet, set the `form` parameter. Once you submit the command, a dialog + will appear in which you can edit your snippet key and content. +* To delete a snippet, use the `/snippet delete key:` slash command. Select an existing snippet as the `key` + parameter and submit the command to delete the snippet. Once submitted, the snippet will be deleted permanently. This + cannot be undone. +* To preview the content of a snippet, use the `/snippet preview key:` slash command. Select an existing + snippet as the `key` parameter. Once you submit the command, the content of the snippet and some additional details + will be displayed. +* To list all available snippets, use the `/snippets list [page:]` slash command. This command will display all + snippets on your server and will also include the usage count of each snippet. If you have a lot of snippets, please + set the `page` parameter to switch between pages. + +## Anonymous messages {#anonymous-messages} + +Sometimes, staff members are not comfortable sharing their name with staff members. To fit your need, you can always +adjust +your [message configuration](/docs/modmail/configuration/advanced-messaging), to hide the identity of staff members. Still, you +might want a setup were staff members appear with their name in most cases, but in certain tickets you want them to send +messages that are credited to their highest role (e.g. send a message that will be displayed to users as "Moderator: +Your message here"). + +While the identity of staff members won't be displayed to users when using anonymous messages, their identity will still +be visible in the log and the ticket channel. + +* Anonymous messages can be sent by sending `!ar `. Any content behind the `!ar ` prefix will be treated as the + message content. +* [Snippets](#snippets) can be sent as anonymous by either writing `!!!` or using the `/as` slash command. + +## Blocklisting users {#blacklist} + +Sometimes users abuse support services. To avoid these users spamming your Modmail-system, consider using the blocklist +feature. Once the feature [is enabled](/docs/modmail/configuration/bot-configuration), staff members can use the following commands +to manage the blocklist: + + + +* `/blacklist list`: List all users that are on the blocklist. +* `/blacklist add user: reason: [duration:]`: Add a user to the blocklist. By default, blocklist + entries are permanent unless a duration is being configured in the duration parameter (e.g. `2d4h` will result in a + block of 2 days and 4 hours). +* `/blacklist remove user:`: Removes a user from the blocklist. +* `/blacklist status user:`: Check if a user has been blocklisted. The reason and duration of the block will also + be displayed. \ No newline at end of file diff --git a/docs/support-bot/modmail/claiming.md b/docs/support-bot/modmail/claiming.md new file mode 100644 index 00000000..ce881d1f --- /dev/null +++ b/docs/support-bot/modmail/claiming.md @@ -0,0 +1,7 @@ +--- +sidebar_position: 5 +title: Ticket Claiming +description: Please adjust this description. Should be less than 100 characters. +--- + +# Modmail Ticket Claiming \ No newline at end of file diff --git a/docs/support-bot/modmail/configuration.md b/docs/support-bot/modmail/configuration.md new file mode 100644 index 00000000..66d15475 --- /dev/null +++ b/docs/support-bot/modmail/configuration.md @@ -0,0 +1,7 @@ +--- +sidebar_position: 3 +title: Configuration +description: Please adjust this description. Should be less than 100 characters. +--- + +# Modmail Configuration \ No newline at end of file diff --git a/docs/support-bot/modmail/intro.md b/docs/support-bot/modmail/intro.md new file mode 100644 index 00000000..696b64c8 --- /dev/null +++ b/docs/support-bot/modmail/intro.md @@ -0,0 +1,7 @@ +--- +sidebar_position: 1 +title: About Modmail +description: Please adjust this description. Should be less than 100 characters. +--- + +# About Modmail \ No newline at end of file diff --git a/docs/support-bot/modmail/support-feedback.md b/docs/support-bot/modmail/support-feedback.md new file mode 100644 index 00000000..ba1cf53b --- /dev/null +++ b/docs/support-bot/modmail/support-feedback.md @@ -0,0 +1,7 @@ +--- +sidebar_position: 6 +description: Please adjust this description. Should be less than 100 characters. +title: Support Feedback +--- + +# Modmail Support Feedback \ No newline at end of file diff --git a/docs/support-bot/modmail/ticket-topics.md b/docs/support-bot/modmail/ticket-topics.md new file mode 100644 index 00000000..95101450 --- /dev/null +++ b/docs/support-bot/modmail/ticket-topics.md @@ -0,0 +1,7 @@ +--- +sidebar_position: 4 +title: Ticket Topics +description: Please adjust this description. Should be less than 100 characters. +--- + +# Modmail Ticket Topics \ No newline at end of file diff --git a/docs/support-bot/ticket-system/basics.md b/docs/support-bot/ticket-system/basics.md new file mode 100644 index 00000000..6abedbfd --- /dev/null +++ b/docs/support-bot/ticket-system/basics.md @@ -0,0 +1,7 @@ +--- +sidebar_position: 2 +title: Starter Guide +description: Please adjust this description. Should be less than 100 characters. +--- + +# Ticket System starter guide (Ticket System 101) \ No newline at end of file diff --git a/docs/support-bot/ticket-system/claiming.md b/docs/support-bot/ticket-system/claiming.md new file mode 100644 index 00000000..e9195fe3 --- /dev/null +++ b/docs/support-bot/ticket-system/claiming.md @@ -0,0 +1,7 @@ +--- +sidebar_position: 5 +title: Ticket Claiming +description: Erfahre, wie Teammitglieder Tickets beanspruchen und zugewiesen bekommen. +--- + +# Ticket-Claiming im Ticket-System \ No newline at end of file diff --git a/docs/support-bot/ticket-system/configuration.md b/docs/support-bot/ticket-system/configuration.md new file mode 100644 index 00000000..45cd824d --- /dev/null +++ b/docs/support-bot/ticket-system/configuration.md @@ -0,0 +1,7 @@ +--- +sidebar_position: 3 +title: Configuration +description: Please adjust this description. Should be less than 100 characters. +--- + +# Ticket System Configuration \ No newline at end of file diff --git a/docs/support-bot/ticket-system/intro.md b/docs/support-bot/ticket-system/intro.md new file mode 100644 index 00000000..1eb5af1f --- /dev/null +++ b/docs/support-bot/ticket-system/intro.md @@ -0,0 +1,7 @@ +--- +sidebar_position: 1 +title: About Ticket System +description: Please adjust this description. Should be less than 100 characters. +--- + +# About Ticket System \ No newline at end of file diff --git a/docs/support-bot/ticket-system/support-feedback.md b/docs/support-bot/ticket-system/support-feedback.md new file mode 100644 index 00000000..21025ac4 --- /dev/null +++ b/docs/support-bot/ticket-system/support-feedback.md @@ -0,0 +1,7 @@ +--- +sidebar_position: 6 +title: Support Feedback +description: Please adjust this description. Should be less than 100 characters. +--- + +# Ticket System Support Feedback \ No newline at end of file diff --git a/docs/support-bot/ticket-system/ticket-topics.md b/docs/support-bot/ticket-system/ticket-topics.md new file mode 100644 index 00000000..c90c7512 --- /dev/null +++ b/docs/support-bot/ticket-system/ticket-topics.md @@ -0,0 +1,7 @@ +--- +sidebar_position: 4 +title: Ticket Topics +description: Please adjust this description. Should be less than 100 characters. +--- + +# Ticket System Ticket Topics \ No newline at end of file diff --git a/docs/support-bot/troubleshooting.md b/docs/support-bot/troubleshooting.md new file mode 100644 index 00000000..35052288 --- /dev/null +++ b/docs/support-bot/troubleshooting.md @@ -0,0 +1 @@ +# Troubleshooting Support-Bot issues \ No newline at end of file diff --git a/docusaurus.config.js b/docusaurus.config.js index d2308562..bf09ba0c 100644 --- a/docusaurus.config.js +++ b/docusaurus.config.js @@ -22,7 +22,7 @@ const config = { trailingSlash: true, scripts: [], stylesheets: [ - { + { href: '/katex/katex.min.css', type: 'text/css' } @@ -118,9 +118,9 @@ const config = { }, { type: 'docSidebar', - sidebarId: 'modmailSidebar', + sidebarId: 'supportBotSidebar', position: 'left', - label: 'Modmail' + label: 'Support Bot' }, { type: 'docSidebar', diff --git a/i18n/de/code.json b/i18n/de/code.json index 551eaffc..40d91442 100644 --- a/i18n/de/code.json +++ b/i18n/de/code.json @@ -730,5 +730,14 @@ "theme.IconExternalLink.ariaLabel": { "message": "(wird in einem neuen Tab geöffnet)", "description": "The ARIA label for the external link icon" + }, + "outdatedWarning": { + "message": "Diese Dokumentation ist veraltet" + }, + "outdatedWarningModmailV2": { + "message": "Modmail V2 ist nicht mehr erreichbar und rude von dem neuen Support Bot V3 ersetzt, welcher auch alle Modmail Funktionen beinhaltet." + }, + "learnMore": { + "message": "Mehr erfahren" } } \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current.json b/i18n/de/docusaurus-plugin-content-docs/current.json index b411903d..7567bdad 100644 --- a/i18n/de/docusaurus-plugin-content-docs/current.json +++ b/i18n/de/docusaurus-plugin-content-docs/current.json @@ -5,27 +5,27 @@ }, "sidebar.startSidebar.category.Getting Started": { "message": "Loslegen", - "description": "The label for category Getting Started in sidebar startSidebar" + "description": "The label for category 'Getting Started' in sidebar 'startSidebar'" }, "sidebar.startSidebar.category.Getting Started.link.generated-index.title": { "message": "Auf SCNX loslegen", - "description": "The generated-index page title for category Getting Started in sidebar startSidebar" + "description": "The generated-index page title for category 'Getting Started' in sidebar 'startSidebar'" }, "sidebar.startSidebar.category.Getting Started.link.generated-index.description": { "message": "Lege ganz einfach auf SCNX los - hier sind alle Anleitungen, die du brauchst.", - "description": "The generated-index page description for category Getting Started in sidebar startSidebar" + "description": "The generated-index page description for category 'Getting Started' in sidebar 'startSidebar'" }, "sidebar.startSidebar.category.Detailed documentation": { "message": "Detaillierte Dokumentation", - "description": "The label for category Detailed documentation in sidebar startSidebar" + "description": "The label for category 'Detailed documentation' in sidebar 'startSidebar'" }, "sidebar.startSidebar.doc.Custom-Bot": { "message": "Eigener Bot", - "description": "The label for the doc item Custom-Bot in sidebar startSidebar, linking to the doc custom-bot/intro" + "description": "The label for the doc item 'Custom-Bot' in sidebar 'startSidebar', linking to the doc custom-bot/intro" }, "sidebar.startSidebar.doc.SCNX": { "message": "SCNX", - "description": "The label for the doc item SCNX in sidebar startSidebar, linking to the doc scnx/intro" + "description": "The label for the doc item 'SCNX' in sidebar 'startSidebar', linking to the doc scnx/intro" }, "sidebar.startSidebar.doc.Modmail-Bot": { "message": "Modmail-Bot", @@ -33,242 +33,302 @@ }, "sidebar.scnxSidebar.category.Servers": { "message": "Server", - "description": "The label for category Servers in sidebar scnxSidebar" + "description": "The label for category 'Servers' in sidebar 'scnxSidebar'" }, "sidebar.scnxSidebar.category.Servers.link.generated-index.title": { "message": "Server auf SCNX", - "description": "The generated-index page title for category Servers in sidebar scnxSidebar" + "description": "The generated-index page title for category 'Servers' in sidebar 'scnxSidebar'" }, "sidebar.scnxSidebar.category.Servers.link.generated-index.description": { "message": "Server sind der Hauptweg, wie du mit SCNX interagieren wirst: Du kannst so viele erstellen, wie du willst und jeder von ihnen kann eigene Discord-Bots erstellen.", - "description": "The generated-index page description for category Servers in sidebar scnxSidebar" + "description": "The generated-index page description for category 'Servers' in sidebar 'scnxSidebar'" }, "sidebar.scnxSidebar.category.User Accounts & Billing": { "message": "Nutzeraccounts & Zahlungen", - "description": "The label for category User Accounts & Billing in sidebar scnxSidebar" + "description": "The label for category 'User Accounts & Billing' in sidebar 'scnxSidebar'" }, "sidebar.customBotSidebar.category.SCNX Custom-Bot": { "message": "SCNX Eigener Bot", - "description": "The label for category SCNX Custom-Bot in sidebar customBotSidebar" + "description": "The label for category 'SCNX Custom-Bot' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Modules": { "message": "Module", - "description": "The label for category Modules in sidebar customBotSidebar" + "description": "The label for category 'Modules' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Modules.link.generated-index.title": { "message": "Eigener-Bot-Module", - "description": "The generated-index page title for category Modules in sidebar customBotSidebar" + "description": "The generated-index page title for category 'Modules' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Modules.link.generated-index.description": { "message": "Der SCNX Eigene Bot besteht aus über 50 verschiedenen Modulen. Jedes Modul hat verschiedene Funktionen und Möglichkeiten. Du kannst jedes Modul nach Wunsch einzeln aktivieren, deaktivieren und konfigurieren. Die Module sind in Kategorien sortiert, die du unten findest.", - "description": "The generated-index page description for category Modules in sidebar customBotSidebar" + "description": "The generated-index page description for category 'Modules' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Administration": { "message": "Administration", - "description": "The label for category Administration in sidebar customBotSidebar" + "description": "The label for category 'Administration' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Administration.link.generated-index.title": { "message": "Administrations-Module", - "description": "The generated-index page title for category Administration in sidebar customBotSidebar" + "description": "The generated-index page title for category 'Administration' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Administration.link.generated-index.description": { "message": "Verwende Administrations-Module, um dein Leben als Server-Admin einfacher zu machen. Diese Module sind gebaut, um die Routine-Aufgaben als Admin zu übernehmen: Verwalte Vorschläge, liste Partner, erstelle Statistik-Kanäle, begrüße neue Mitglieder und mehr.", - "description": "The generated-index page description for category Administration in sidebar customBotSidebar" + "description": "The generated-index page description for category 'Administration' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Bot": { "message": "Bot", - "description": "The label for category Bot in sidebar customBotSidebar" + "description": "The label for category 'Bot' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Bot.link.generated-index.title": { "message": "Bot-Module", - "description": "The generated-index page title for category Bot in sidebar customBotSidebar" + "description": "The generated-index page title for category 'Bot' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Bot.link.generated-index.description": { "message": "Nutze Bot-Module, um deinen Discord-Bot an sich besser zu machen - diese Module ermöglichen weitere Anpassungs-Möglichkeiten und Funktionen für deinen Discord-Bot.", - "description": "The generated-index page description for category Bot in sidebar customBotSidebar" + "description": "The generated-index page description for category 'Bot' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Community": { "message": "Community", - "description": "The label for category Community in sidebar customBotSidebar" + "description": "The label for category 'Community' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Community.link.generated-index.title": { "message": "Community-Module", - "description": "The generated-index page title for category Community in sidebar customBotSidebar" + "description": "The generated-index page title for category 'Community' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Community.link.generated-index.description": { "message": "Erstelle eine bessere Erfahrung für deine Community. Nutze diese Module, um einen Geburtstagskalender zu erstellen, Level-Systeme einzurichten, Gewinnspiele zu starten, Umfragen durchzuführen und mehr. Deine Community wird es lieben.", - "description": "The generated-index page description for category Community in sidebar customBotSidebar" + "description": "The generated-index page description for category 'Community' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Games & Fun": { "message": "Spiele & Spaß", - "description": "The label for category Games & Fun in sidebar customBotSidebar" + "description": "The label for category 'Games & Fun' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Games & Fun.link.generated-index.title": { "message": "Spiele & Spaß-Module", - "description": "The generated-index page title for category Games & Fun in sidebar customBotSidebar" + "description": "The generated-index page title for category 'Games & Fun' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Games & Fun.link.generated-index.description": { "message": "Mache deinen Server interessanter mit Spaß-Modulen! Spiele Spiele (wie UNO, Vier-Gewinnt, Zählen, Emoji-Quiz und mehr) direkt auf deinem Server und involviere deine Community.", - "description": "The generated-index page description for category Games & Fun in sidebar customBotSidebar" + "description": "The generated-index page description for category 'Games & Fun' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Integrations": { "message": "Integrationen", - "description": "The label for category Integrations in sidebar customBotSidebar" + "description": "The label for category 'Integrations' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Integrations.link.generated-index.title": { "message": "Integrations-Module", - "description": "The generated-index page title for category Integrations in sidebar customBotSidebar" + "description": "The generated-index page title for category 'Integrations' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Integrations.link.generated-index.description": { "message": "Integriere Drittanbieterdienste direkt in deinen eigenen Bot: Schicke Benachrichtigungen, wenn jemand Tweetet, auf YouTube / TikTok / etc. postet und belohne Nutzer, die für deinen Server auf top.gg gestimmt haben.", - "description": "The generated-index page description for category Integrations in sidebar customBotSidebar" + "description": "The generated-index page description for category 'Integrations' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Moderation": { "message": "Moderation", - "description": "The label for category Moderation in sidebar customBotSidebar" + "description": "The label for category 'Moderation' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Moderation.link.generated-index.title": { "message": "Moderations-Module", - "description": "The generated-index page title for category Moderation in sidebar customBotSidebar" + "description": "The generated-index page title for category 'Moderation' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Moderation.link.generated-index.description": { "message": "Beschütze deinen Server von Raider, Spammern und mehr. Verfolge Einladungen, bestrafe Fehlverhalten und erkenne Ghost-Pings - das alles mit diesen Modulen.", - "description": "The generated-index page description for category Moderation in sidebar customBotSidebar" + "description": "The generated-index page description for category 'Moderation' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Support": { "message": "Support", - "description": "The label for category Support in sidebar customBotSidebar" + "description": "The label for category 'Support' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Support.link.generated-index.title": { "message": "Support-Module", - "description": "The generated-index page title for category Support in sidebar customBotSidebar" + "description": "The generated-index page title for category 'Support' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Support.link.generated-index.description": { "message": "Manchmal brauchen deine Mitglieder Hilfe bei ihren Anliegen. Nutze das Ticket-System, um ihre Fragen effizient zu bearbeiten, akzeptiere Team-Bewerbungen mit dem Bewerbungs-Modul und werde benachrichtigt, wenn jemand deinen Support-Sprachkanal beitritt..", - "description": "The generated-index page description for category Support in sidebar customBotSidebar" + "description": "The generated-index page description for category 'Support' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Tools": { "message": "Werkzeuge", - "description": "The label for category Tools in sidebar customBotSidebar" + "description": "The label for category 'Tools' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Tools.link.generated-index.title": { "message": "Werkzeug-Module", - "description": "The generated-index page title for category Tools in sidebar customBotSidebar" + "description": "The generated-index page title for category 'Tools' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.Tools.link.generated-index.description": { "message": "Mit den Werkzeuge-Modulen, kannst du dein Leben als Server-Admin einfacher machen. Stelle einfach ein, dass Nachrichten automatisch versandt, Ankündigen in Ankündigungskanälen automatisch veröffentlicht werden und vergib allen Nutzern eine Rolle auf einmal.", - "description": "The generated-index page description for category Tools in sidebar customBotSidebar" + "description": "The generated-index page description for category 'Tools' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.category.More": { "message": "Mehr", - "description": "The label for category More in sidebar customBotSidebar" + "description": "The label for category 'More' in sidebar 'customBotSidebar'" }, "sidebar.customBotSidebar.link.Artificial intelligence": { "message": "Künstliche Intelligenz", - "description": "The label for link Artificial intelligence in sidebar customBotSidebar, linking to https://faq.scnx.app/ai-on-scnx/" + "description": "The label for link 'Artificial intelligence' in sidebar 'customBotSidebar', linking to 'https://faq.scnx.app/ai-on-scnx/'" }, "sidebar.customBotSidebar.link.The most advanced Discord Support-System": { "message": "Das fortgeschrittenste Discord-Support-System", - "description": "The label for link The most advanced Discord Support-System in sidebar customBotSidebar, linking to https://modmail.net" + "description": "The label for link 'The most advanced Discord Support-System' in sidebar 'customBotSidebar', linking to 'https://modmail.net'" }, "sidebar.customBotSidebar.link.Suggest new features": { "message": "Schlage neue Funktionen vor", - "description": "The label for link Suggest new features in sidebar customBotSidebar, linking to https://feedback.scnx.xyz" + "description": "The label for link 'Suggest new features' in sidebar 'customBotSidebar', linking to 'https://feedback.scnx.xyz'" }, "sidebar.customBotSidebar.link.Contribute to the Custom-Bot on GitHub": { "message": "Trage zum eigenen Bot auf GitHub bei", - "description": "The label for link Contribute to the Custom-Bot on GitHub in sidebar customBotSidebar, linking to https://github.com/ScootKit/CustomDCBot" + "description": "The label for link 'Contribute to the Custom-Bot on GitHub' in sidebar 'customBotSidebar', linking to 'https://github.com/ScootKit/CustomDCBot'" }, "sidebar.customBotSidebar.doc.Basics about Bots on SCNX": { "message": "Grundlagen über Bots auf SCNX", - "description": "The label for the doc item Basics about Bots on SCNX in sidebar customBotSidebar, linking to the doc scnx/guilds/bots" + "description": "The label for the doc item 'Basics about Bots on SCNX' in sidebar 'customBotSidebar', linking to the doc scnx/guilds/bots" }, "sidebar.customBotSidebar.doc.Troubleshooting issues": { "message": "Fehlerbehebung", - "description": "The label for the doc item Troubleshooting issues in sidebar customBotSidebar, linking to the doc custom-bot/troubleshooting" + "description": "The label for the doc item 'Troubleshooting issues' in sidebar 'customBotSidebar', linking to the doc custom-bot/troubleshooting" }, "sidebar.customBotSidebar.doc.Custom Commands": { "message": "Eigene Befehle", - "description": "The label for the doc item Custom Commands in sidebar customBotSidebar, linking to the doc custom-bot/custom-commands" + "description": "The label for the doc item 'Custom Commands' in sidebar 'customBotSidebar', linking to the doc custom-bot/custom-commands" }, "sidebar.customBotSidebar.doc.Send messages / embeds, Self-Roles & more": { "message": "Versende Nachrichten / Embeds, Self-Rollen & mehr", - "description": "The label for the doc item Send messages / embeds, Self-Roles & more in sidebar customBotSidebar, linking to the doc custom-bot/login-as-bot" + "description": "The label for the doc item 'Send messages / embeds, Self-Roles & more' in sidebar 'customBotSidebar', linking to the doc custom-bot/login-as-bot" }, "sidebar.customBotSidebar.link.Get started": { "message": "Loslegen", - "description": "The label for link Get started in sidebar customBotSidebar, linking to /docs/custom-bot" + "description": "The label for link 'Get started' in sidebar 'customBotSidebar', linking to '/docs/custom-bot'" }, "sidebar.customBotSidebar.doc.Slash commands & Permissions": { "message": "Slashcommands & Berechtigungen", - "description": "The label for the doc item Slash commands & Permissions in sidebar customBotSidebar, linking to the doc custom-bot/slash-commands" + "description": "The label for the doc item 'Slash commands & Permissions' in sidebar 'customBotSidebar', linking to the doc custom-bot/slash-commands" }, "sidebar.startSidebar.category.Discord": { "message": "Discord", - "description": "The label for category Discord in sidebar startSidebar" + "description": "The label for category 'Discord' in sidebar 'startSidebar'" }, "sidebar.modmailSidebar.category.SCNX Modmail": { "message": "SCNX Modmail", - "description": "The label for category SCNX Modmail in sidebar modmailSidebar" + "description": "The label for category 'SCNX Modmail' in sidebar 'modmailSidebar'" }, "sidebar.modmailSidebar.category.Configure Modmail": { "message": "Modmail anpassen", - "description": "The label for category Configure Modmail in sidebar modmailSidebar" + "description": "The label for category 'Configure Modmail' in sidebar 'modmailSidebar'" }, "sidebar.modmailSidebar.category.Configure Modmail.link.generated-index.title": { "message": "Modmail Konfiguration", - "description": "The generated-index page title for category Configure Modmail in sidebar modmailSidebar" + "description": "The generated-index page title for category 'Configure Modmail' in sidebar 'modmailSidebar'" }, "sidebar.modmailSidebar.category.Configure Modmail.link.generated-index.description": { "message": "Entdecke noch mehr Funktionen und passe deinen Modmail an deine Anforderungen an. Der SCNX Modmail ist für professionelle Supportteams auf Discord perfekt geeignet.", - "description": "The generated-index page description for category Configure Modmail in sidebar modmailSidebar" + "description": "The generated-index page description for category 'Configure Modmail' in sidebar 'modmailSidebar'" }, "sidebar.modmailSidebar.category.Advanced features": { "message": "Fortgeschrittene Funktionen", - "description": "The label for category Advanced features in sidebar modmailSidebar" + "description": "The label for category 'Advanced features' in sidebar 'modmailSidebar'" }, "sidebar.modmailSidebar.category.Advanced features.link.generated-index.title": { "message": "Fortgeschrittene Funktionen", - "description": "The generated-index page title for category Advanced features in sidebar modmailSidebar" + "description": "The generated-index page title for category 'Advanced features' in sidebar 'modmailSidebar'" }, "sidebar.modmailSidebar.category.Advanced features.link.generated-index.description": { "message": "Der SCNX Modmail bietet eine große Auswahl an Funktionen für professionelle Support-Teams auf Discord an und für diese gebaut.", - "description": "The generated-index page description for category Advanced features in sidebar modmailSidebar" + "description": "The generated-index page description for category 'Advanced features' in sidebar 'modmailSidebar'" }, "sidebar.modmailSidebar.link.Get started": { "message": "Loslegen", - "description": "The label for link Get started in sidebar modmailSidebar, linking to /docs/modmail" + "description": "The label for link 'Get started' in sidebar 'modmailSidebar', linking to '/docs/modmail'" }, "sidebar.modmailSidebar.doc.Basics about Bots on SCNX": { "message": "Grundlagen über auf SCNX", - "description": "The label for the doc item Basics about Bots on SCNX in sidebar modmailSidebar, linking to the doc scnx/guilds/bots" + "description": "The label for the doc item 'Basics about Bots on SCNX' in sidebar 'modmailSidebar', linking to the doc scnx/guilds/bots" }, "sidebar.modmailSidebar.doc.Modmail Starter Guide (Modmail 101)": { "message": "Modmail für Anfänger (Modmail 101)", - "description": "The label for the doc item Modmail Starter Guide (Modmail 101) in sidebar modmailSidebar, linking to the doc modmail/basics" + "description": "The label for the doc item 'Modmail Starter Guide (Modmail 101)' in sidebar 'modmailSidebar', linking to the doc modmail/basics" }, "sidebar.modmailSidebar.doc.Troubleshooting issues": { "message": "Fehlerbehebung", - "description": "The label for the doc item Troubleshooting issues in sidebar modmailSidebar, linking to the doc modmail/troubleshooting" + "description": "The label for the doc item 'Troubleshooting issues' in sidebar 'modmailSidebar', linking to the doc modmail/troubleshooting" }, "sidebar.startSidebar.doc.Linked Roles": { "message": "Verknüpfte Rollen", - "description": "The label for the doc item Linked Roles in sidebar startSidebar, linking to the doc linked-roles/intro" + "description": "The label for the doc item 'Linked Roles' in sidebar 'startSidebar', linking to the doc linked-roles/intro" }, "sidebar.linkedRolesSidebar.category.SCNX Linked Roles": { "message": "SCNX Verknüpfte Rollen", - "description": "The label for category SCNX Linked Roles in sidebar linkedRolesSidebar" + "description": "The label for category 'SCNX Linked Roles' in sidebar 'linkedRolesSidebar'" }, "sidebar.linkedRolesSidebar.link.Get started": { "message": "Loslegen", - "description": "The label for link Get started in sidebar linkedRolesSidebar, linking to /docs/linked-roles" + "description": "The label for link 'Get started' in sidebar 'linkedRolesSidebar', linking to '/docs/linked-roles'" }, "sidebar.linkedRolesSidebar.category.SCNX Linked Roles.link.generated-index.title": { "message": "Verknüpfte Rollen auf SCNX", - "description": "The generated-index page title for category SCNX Linked Roles in sidebar linkedRolesSidebar" + "description": "The generated-index page title for category 'SCNX Linked Roles' in sidebar 'linkedRolesSidebar'" }, "sidebar.linkedRolesSidebar.category.SCNX Linked Roles.link.generated-index.description": { "message": "Nutze Verknüpfte Rollen, um die Rolle eines Nutzers neben dem Nutzername im Discord-Chat anzuzeigen.", - "description": "The generated-index page description for category SCNX Linked Roles in sidebar linkedRolesSidebar" + "description": "The generated-index page description for category 'SCNX Linked Roles' in sidebar 'linkedRolesSidebar'" + }, + "sidebar.startSidebar.doc.Support Bot": { + "message": "Support-Bot", + "description": "The label for the doc item 'Support Bot' in sidebar 'startSidebar', linking to the doc support-bot/intro" + }, + "sidebar.supportBotSidebar.category.SCNX Support Bot": { + "message": "SCNX Support-Bot", + "description": "The label for category 'SCNX Support Bot' in sidebar 'supportBotSidebar'" + }, + "sidebar.supportBotSidebar.category.General": { + "message": "Allgemein", + "description": "The label for category 'General' in sidebar 'supportBotSidebar'" + }, + "sidebar.supportBotSidebar.category.General.link.generated-index.title": { + "message": "Allgemeine Support Bot Funktionen", + "description": "The generated-index page title for category 'General' in sidebar 'supportBotSidebar'" + }, + "sidebar.supportBotSidebar.category.General.link.generated-index.description": { + "message": "These features are built into every support feature and allows you to offer a professional support experience on Discord. ", + "description": "The generated-index page description for category 'General' in sidebar 'supportBotSidebar'" + }, + "sidebar.supportBotSidebar.category.Modmail": { + "message": "Modmail", + "description": "The label for category 'Modmail' in sidebar 'supportBotSidebar'" + }, + "sidebar.supportBotSidebar.category.Modmail.link.generated-index.title": { + "message": "Modmail", + "description": "The generated-index page title for category 'Modmail' in sidebar 'supportBotSidebar'" + }, + "sidebar.supportBotSidebar.category.Modmail.link.generated-index.description": { + "message": "Use Modmail to allow your members to communicate via DMs with your staff members", + "description": "The generated-index page description for category 'Modmail' in sidebar 'supportBotSidebar'" + }, + "sidebar.supportBotSidebar.category.Ticket System": { + "message": "Ticket System", + "description": "The label for category 'Ticket System' in sidebar 'supportBotSidebar'" + }, + "sidebar.supportBotSidebar.category.Ticket System.link.generated-index.title": { + "message": "Ticket System", + "description": "The generated-index page title for category 'Ticket System' in sidebar 'supportBotSidebar'" + }, + "sidebar.supportBotSidebar.category.Ticket System.link.generated-index.description": { + "message": "Use the Ticket System to allow your members to communicate via private channels with your staff members", + "description": "The generated-index page description for category 'Ticket System' in sidebar 'supportBotSidebar'" + }, + "sidebar.supportBotSidebar.link.Get started": { + "message": "Get started", + "description": "The label for link 'Get started' in sidebar 'supportBotSidebar', linking to '/docs/support-bot'" + }, + "sidebar.supportBotSidebar.doc.Basics about Bots on SCNX": { + "message": "Basics about Bots on SCNX", + "description": "The label for the doc item 'Basics about Bots on SCNX' in sidebar 'supportBotSidebar', linking to the doc scnx/guilds/bots" + }, + "sidebar.supportBotSidebar.doc.Support Feature Overview": { + "message": "Support Feature Overview", + "description": "The label for the doc item 'Support Feature Overview' in sidebar 'supportBotSidebar', linking to the doc support-bot/feature-comparison" + }, + "sidebar.supportBotSidebar.doc.Troubleshooting issues": { + "message": "Troubleshooting issues", + "description": "The label for the doc item 'Troubleshooting issues' in sidebar 'supportBotSidebar', linking to the doc support-bot/troubleshooting" } -} +} \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/feature-comparison.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/feature-comparison.md new file mode 100644 index 00000000..dfa5f2de --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/feature-comparison.md @@ -0,0 +1,12 @@ +# Feature-Vergleich + +## Erstellung von Tickets + +| | Modmail | Ticket-System | +|-----------|---------------|---------------| +|Erstellen von Tickets per DM | ✅ | ❌ | +|Erstellen von Tickets in einem Kanal | ✅ | ✅ | +|Knöpfe zur Ticket-Erstellung verwenden | ❌ | ✅ | +|Dropdown-Menüs zur Ticket-Erstellung verwenden | ✅ | ✅ | + +

    Coming soon ✨

    \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/general/analytics.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/general/analytics.md new file mode 100644 index 00000000..f05c4de6 --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/general/analytics.md @@ -0,0 +1,9 @@ +--- +sidebar_position: 5 +title: Statistiken +description: Erhalte eine detaillierte Statistik über deine Tickets in verschiedenen Ansichten! +--- + +# Statistiken + +

    Coming soon ✨

    \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/general/bot-configuration.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/general/bot-configuration.md new file mode 100644 index 00000000..86deb171 --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/general/bot-configuration.md @@ -0,0 +1,81 @@ +--- +sidebar_position: 1 +title: Bot-Konfiguration +description: Passe die grundlegenden Funktionen deines Bots an! +--- + +# Bot-Konfiguration + +## Hauptkonfiguration {#main-configuration} + +### Funktionen {#features} + +* Aktiviere die Blockierungsliste, um Nutzer von deinem Support-Bot auszuschließen. +* Nutze Slash-Befehle für die Blockierungsliste in Discord, um Nutzer ohne viel Aufwand hinzufügen oder entfernen zu können. +* Passe die Zeitzone deines Bots an, damit dieser korrekt funktioniert. + +

    Bilder Coming Soon ✨

    + +### Einrichtung {#setup} + +* Besuche den Abschnitt [Hauptkonfiguration](https://scnx.app/glink?page=support-system/bot-configuration?show=main) in deinem Dashboard. +* [Konfiguriere](#configuration) verfügbare Optionen. + +### Konfiguration {#configuration} + +| Feld | Beschreibung | +| ---------------------------- | --------------------------------------------------------------- | +| Blockierungsliste aktivieren | Aktiviert oder deaktiviert die Funktion für deinen Support-Bot. | +| Zeitzone deines Bots | Diese Zeitzone wird für deinen Bot verwendet. | + +## Bot-Konfiguration {#bot-configuration} + +### Funktionen {#features} + +* Passe den Status deines Bots für Discord an. +* Lege deinen Status-Text selbst fest. +* Wähle deinen bevorzugten Status-Typ wie "Spielt", "Schaut" oder "Streamt". + +

    Bilder Coming Soon ✨

    + +### Einrichtung {#setup} + +* Besuche den Abschnitt [Bot-Konfiguration](https://scnx.app/glink?page=support-system/bot-configuration?show=bot-config) in deinem Dashboard. +* [Konfiguriere](#configuration) verfügbare Optionen. + +### Konfiguration {#configuration} + +| Feld | Beschreibung | +| -------------- | ------------------------------------------------------------------ | +| Bot-Status | Dieser Text wird für den Status deines Bots auf Discord verwendet. | +| Bot-Status-Typ | Dieser Status-Typ wird in Discord mit deinem Status angezeigt. | + +## Bot-Branding {#bot-branding} + +### Funktionen {#features} + +* Passe das Branding deines Bots an, um ihn perfekt auf deinen Server abzustimmen. +* Lege die Standard-Fußzeile fest, die für Embeds verwendet wird. +* Passe das Bild für die Standard-Fußzeile an, die für Embeds verwendet wird. + +

    Bilder Coming Soon ✨

    + +### Einrichtung {#setup} + +* Besuche den Abschnitt [Bot-Branding](https://scnx.app/glink?page=support-system/bot-configuration?show=branding) in deinem Dashboard. +* [Konfiguriere](#configuration) verfügbare Optionen. + +### Konfiguration {#configuration} + +| Feld | Beschreibung | +| ----------------------- | --------------------------------------------------------------------- | +| Standard-Embed-Fußzeile | Dieser Text wird für die standardmäßige Fußzeile in Embeds verwendet. | +| Standard-Fußzeilen-Bild | Dieses Bild wird für die standardmäßige Fußzeile in Embeds verwendet. | + +## Öffnungszeiten {#opening-hours} + +Unsere Dokumentationsseite für die Öffnungszeiten findest du [hier](/de/docs/support-bot/general/opening-hours). + +## modmail.net Funktionen {#modmail-net-features} + +Unsere Dokumentationsseite für die modmail.net Funktionen findest du [hier](/de/docs/support-bot/general/modmail-net). \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/general/forms.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/general/forms.md new file mode 100644 index 00000000..c1412c24 --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/general/forms.md @@ -0,0 +1,58 @@ +--- +sidebar_position: 4 +title: Formulare +description: Erstelle und verwalte Formulare, welche du entweder manuell oder automatisiert an Nutzer versenden kannst! +--- + +# Formulare + +## Funktionen {#features} + +* Richte Formulare ein, um Informationen von Nutzern abzufragen. +* Passe Fragen und Erscheinungsbild des Dialogs selbst an. +* Sende ein Formular ohne viel Aufwand per Befehl in ein Ticket. + +

    Bilder Coming Soon ✨

    + +## Einrichtung {#setup} + +* Besuche die Seite [Formulare](https://scnx.app/glink?page=support-system/forms) in deinem Dashboard. +* [Konfiguriere](#main-configuration) verfügbare Optionen. +* Erstelle ein neues Formular, indem du auf den Knopf "Neues Formular erstellen" klickst. +* [Konfiguriere](#manage-forms) verfügbare Optionen für das entsprechende Formular. +* Erstelle eine neue Formular-Frage, indem du in der [Konfiguration](#main-configuration) auf den Knopf "Formular bearbeiten" und anschließend auf "Feld hinzufügen" klickst. +* [Konfiguriere](#manage-forms-questions) verfügbare Optionen für die entsprechende Formular-Frage. + +## Befehle {#commands} + + + +| Befehl | Beschreibung | +| --- | --- | +| ``/ticket form form:`` | Sendet ein Formular in das entsprechende Ticket. | + +## Konfiguration {#configuration} + +### Hauptkonfiguration {#main-configuration} + +| Feld | Beschreibung | +| ------------------- | -------------------------------------------------------------------------------------------------------------------------------------------- | +| Dialog-Öffnen-Knopf | Dieser Text wird im Knopf zum Öffnen des Formulars angezeigt, der an die Nachricht vom [``/ticket form``](#commands)-Befehl angehangen wird. | + +### Formulare verwalten {#manage-forms} + +| Feld | Beschreibung | +| ------------- | ------------------------------------------------------------------------------------------------------------------------------------ | +| Formular-Name | Dieser Text wird als Titel deines Formulars angezeigt. | +| Dialog | Diese Fragen werden im Formular angezeigt. Mehr Infos zum Einstellen der Formular-Fragen findest du [hier](#manage-forms-questions). | + +### Formular-Fragen verwalten {#manage-forms-questions} + +| Feld | Beschreibung | +| -------------------------- | ------------------------------------------------------------------------------------------------------------- | +| Label | Dieser Text wird als Titel deiner Frage angezeigt. | +| Feld-Typ | Je nach Auswahl hat der Nutzer ein kleines oder großes Feld (erlaubt Umbrüche) für die Eingabe zur Verfügung. | +| Platzhalter | Dieser Text wird als Platzhalter im Eingabe-Feld verwendet. | +| Ist dieses Feld notwendig? | Wenn aktiviert, muss der Nutzer dieses Feld ausfüllen. | +| Minimale Eingabelänge | Diese Anzahl an Zeichen muss der Nutzer mindestens eingeben, um den Dialog absenden zu können. | +| Maximale Eingabelänge | Diese Anzahl an Zeichen darf der Nutzer maximal eingeben, um den Dialog absenden zu können. | \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/general/modmail-net.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/general/modmail-net.md new file mode 100644 index 00000000..fcf7c3d4 --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/general/modmail-net.md @@ -0,0 +1,9 @@ +--- +sidebar_position: 3 +title: modmail.net Funktionen +description: Konfiguriere Optionen für modmail.net, einem ScootKit-Produkt für die Darstellung von Transkripten und mehr! +--- + +# modmail.net-Funktionen + +

    Coming soon ✨

    \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/general/opening-hours.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/general/opening-hours.md new file mode 100644 index 00000000..f78e522c --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/general/opening-hours.md @@ -0,0 +1,39 @@ +--- +sidebar_position: 2 +title: Öffnungszeiten +description: Erstelle und verwalte Öffnungszeiten nach deinen Wünschen, auch Feiertage können automatisch abgerufen werden! +--- + +# Öffnungszeiten + +## Funktionen {#features} + +* Aktiviere Öffnungszeiten, um deine Mitglieder über längere Wartezeiten außerhalb deiner Öffnungszeiten zu informieren. +* Lege deine eigenen Öffnungszeiten für jeden Tag fest, auch mehrere Abschnitte an einem Wochentag sind möglich. +* Schließe die Ticket-Bearbeitung automatisch an Feiertagen für dein eingestelltes (Bundes)Land oder füge deine eigenen Feiertage hinzu. + +

    Bilder Coming Soon ✨

    + +## Einrichtung {#setup} + +* Besuche den Abschnitt [Öffnungszeiten](https://scnx.app/glink?page=support-system/bot-configuration?show=opening-hours) in deinem Dashboard. +* [Konfiguriere](#configuration) verfügbare Optionen. + +## Konfiguration {#configuration} + +| Feld | Beschreibung | +| ------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | +| Öffnungszeiten aktivieren? | Aktiviert oder deaktiviert die Funktion für deinen Support-Bot. | +| Nachrichten-Verarbeitung außerhalb Öffnungszeiten komplett deaktivieren? | *Ausschließlich für das Modmail-System verfügbar.*
    Wenn aktiviert, werden Nachrichten des Nutzers an den Support-Bot während der eingestellten Öffnungszeiten ignoriert. | +| Nachricht außerhalb Öffnungszeiten | Diese Nachricht wird dein Bot an den Nutzer senden, wenn dieser dem Support-Bot außerhalb der Öffnungszeiten eine Nachricht schreibt. | +| Öffnungszeiten am Montag | Diese Öffnungszeiten werden für den Wochentag "Montag" gelten. Der Zeitraum muss im 24-Stunden-Format ``HH:MM-HH:MM`` angegeben werden (beispielsweise ``18:00-21:00``). | +| Öffnungszeiten am Dienstag | Diese Öffnungszeiten werden für den Wochentag "Dienstag" gelten. Der Zeitraum muss im 24-Stunden-Format ``HH:MM-HH:MM`` angegeben werden (beispielsweise ``18:00-21:00``). | +| Öffnungszeiten am Mittwoch | Diese Öffnungszeiten werden für den Wochentag "Mittwoch" gelten. Der Zeitraum muss im 24-Stunden-Format ``HH:MM-HH:MM`` angegeben werden (beispielsweise ``18:00-21:00``). | +| Öffnungszeiten am Donnerstag | Diese Öffnungszeiten werden für den Wochentag "Donnerstag" gelten. Der Zeitraum muss im 24-Stunden-Format ``HH:MM-HH:MM`` angegeben werden (beispielsweise ``18:00-21:00``). | +| Öffnungszeiten am Freitag | Diese Öffnungszeiten werden für den Wochentag "Freitag" gelten. Der Zeitraum muss im 24-Stunden-Format ``HH:MM-HH:MM`` angegeben werden (beispielsweise ``18:00-21:00``). | +| Öffnungszeiten am Samstag | Diese Öffnungszeiten werden für den Wochentag "Samstag" gelten. Der Zeitraum muss im 24-Stunden-Format ``HH:MM-HH:MM`` angegeben werden (beispielsweise ``18:00-21:00``). | +| Öffnungszeiten am Sonntag | Diese Öffnungszeiten werden für den Wochentag "Sonntag" gelten. Der Zeitraum muss im 24-Stunden-Format ``HH:MM-HH:MM`` angegeben werden (beispielsweise ``18:00-21:00``). | +| An Feiertagen komplett schließen? | Wenn aktiviert, werden an Feiertagen erstellte Tickets als geschlossen behandelt (dein Bot sendet dem Nutzer deine konfigurierte Nachricht, das Ticket wird jedoch nicht direkt geschlossen). | +| Land für Feiertage | *Nur verfügbar, wenn "An Feiertagen komplett schließen?" aktiviert ist.*
    Dieses Land wird für die Erkennung von Feiertage verwendet. Die Daten werden von [OpenHolidays](https://www.openholidaysapi.org/en/) bereitgestellt. | +| Lokales Bundesland | *Nur verfügbar, wenn "An Feiertagen komplett schließen?" aktiviert ist.*
    Dieses Bundesland wird für die Erkennung von Feiertagen verwendet (falls unterstützt). Die Daten werden von [OpenHolidays](https://www.openholidaysapi.org/en/) bereitgestellt. | +| Eigene Feiertage | Diese Tage werden (zusätzlich zu lokalen Feiertagen) als Feiertage gewertet. Der Tag muss im Format ``DD/MM`` angegeben werden (beispielsweise ``03/12``). | \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/intro.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/intro.md new file mode 100644 index 00000000..dc0ea6b5 --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/intro.md @@ -0,0 +1,3 @@ +# Der fortschrittlichste Support-Bot der Welt ✨ + +

    Coming soon ✨

    \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/modmail/basics.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/modmail/basics.md new file mode 100644 index 00000000..eb511228 --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/modmail/basics.md @@ -0,0 +1,9 @@ +--- +sidebar_position: 2 +title: Starter-Guide +description: Eine Anleitung für das Modmail-System, gemacht für dich und dein Team für einen optimalen Einstieg! +--- + +# Modmail Starter-Guide (Modmail 101) + +

    Coming soon ✨

    \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/modmail/claiming.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/modmail/claiming.md new file mode 100644 index 00000000..66480c46 --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/modmail/claiming.md @@ -0,0 +1,9 @@ +--- +sidebar_position: 5 +title: Ticket-Claiming +description: Konfiguriere das Ticket-Claiming, um deine Tickets bestmöglich zu organisieren! +--- + +# Ticket-Claiming + +

    Coming soon ✨

    \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/modmail/configuration.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/modmail/configuration.md new file mode 100644 index 00000000..ce80343c --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/modmail/configuration.md @@ -0,0 +1,9 @@ +--- +sidebar_position: 3 +title: Konfiguration +description: Stelle alle grundlegenden Funktionen für dein Ticket-System ein! +--- + +# Konfiguration + +

    Coming soon ✨

    \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/modmail/intro.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/modmail/intro.md new file mode 100644 index 00000000..f4d7b54e --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/modmail/intro.md @@ -0,0 +1,9 @@ +--- +sidebar_position: 1 +title: Über Modmail +description: Hier erfährst du alles wichtige über das Modmail-System vom SCNX Support-Bot! +--- + +# Modmail Überblick + +

    Coming soon ✨

    \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/modmail/support-feedback.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/modmail/support-feedback.md new file mode 100644 index 00000000..0c36e73b --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/modmail/support-feedback.md @@ -0,0 +1,9 @@ +--- +sidebar_position: 6 +title: Support-Bewertungen +description: Verwalte deine Support-Bewertungen, um die Support-Erfahrung für deine Mitglieder noch weiter zu verbessern! +--- + +# Support-Bewertungen + +

    Coming soon ✨

    \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/modmail/ticket-topics.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/modmail/ticket-topics.md new file mode 100644 index 00000000..e3fcaf37 --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/modmail/ticket-topics.md @@ -0,0 +1,9 @@ +--- +sidebar_position: 4 +title: Ticket-Themen +description: Erstelle und verwalte Ticket-Themen, um deine Tickets sauber voneinader zu trennen und weitere Vorteile zu aktivieren! +--- + +# Ticket-Themen + +

    Coming soon ✨

    \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/ticket-system/basics.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/ticket-system/basics.md new file mode 100644 index 00000000..26ab7762 --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/ticket-system/basics.md @@ -0,0 +1,64 @@ +--- +sidebar_position: 2 +title: Starter-Guide +description: Eine Anleitung für das Ticket-System, gemacht für dich und dein Team für einen optimalen Einstieg! +--- + +# Ticket-System Starter-Guide (Ticket-System 101) + +:::tip Ich bin auch zum Teilen da! +Du kannst diesen Guide gerne auch an deine Teammitglieder weiterleiten, damit diese eine kurzen Überblick über die Funktionen des Ticket-Systems erhalten und sich schneller zurechfinden. +::: + +## Tickets erstellen {#create-tickets} + +Nutzer können neue Tickets mithilfe von [Ticketöffnungsnachrichten](/de/docs/support-bot/ticket-system/configuration#ticket-open-messages) erstellen - diese können auch auf mehrere Kanäle verteilt sein +und jeweils unterschiedliche [Ticket-Themen](/de/docs/support-bot/ticket-system/ticket-topics) beinhalten. +Der Nutzer kann dabei entweder auf einen Knopf klicken oder sein Thema aus einem Dropdown-Menü auswählen, je nach Konfiguration. + +Sobald ein Ticket erstellt wurde, findest du es in der konfigurierten Kategorie in Discord - diese kann von Ticket-Thema zu Ticket-Thema auch gegebenenfalls variieren. +Wenn die [Claiming-Funktion](/de/docs/support-bot/ticket-system/claiming) im Ticket-System aktiviert ist, siehst du die Kanäle gegebenenfalls erst nach Zuweisen des Tickets. + +## Tickets bearbeiten {#manage-tickets} + +### Tickets zuweisen {#claim-tickets} + +Falls die [Claiming-Funktion](/de/docs/support-bot/ticket-system/claiming) im Ticket-System aktiviert ist, musst du dir ein Ticket erst zuweisen, bevor du es bearbeiten kannst. +Dazu besuchst du den entsprechenden Kanal in Discord und klickst auf den Button "Ticket beanspruchen" unter der jeweiligen Nachricht. +Wenn konfiguriert, kannst du auch im Ticket-Kanal den Button unter der Ticket-Nachricht verwenden, um dich dem Ticket zuzuweisen. + +### Nachrichten senden {#send-messages} + +Sobald du dich im Ticket-Kanal befindest, kannst du wie gewohnt Nachrichten senden, Befehle ausführen, Dateien hochladen und mehr (abhängig von deinen Berechtigungen). +Beachte, dass es im Ticket-System keine Notiz-Funktion wie beim [Modmail-System](/de/docs/support-bot/modmail/basics) gibt. + +### Befehle {#commands} + +Im Ticket-System gibt es abhängig von der Konfiguration unterschiedliche Befehle, die du als Teammitglied in einem Ticket nutzen kannst. +Alle Befehle des Ticket-Systems beginnen mit ``/ticket``, anschließend folgt der eigentliche Befehl. +Unten haben wir dir die wichtigsten Befehle aufgelistet, sodass du einen guten Überblick erhältst und die Befehle bestmöglich nutzen kannst. + +| Befehl | Beschreibung | +| ------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | +| ``/ticket close`` | Schließt das jeweilige Ticket. Alternativ kannst du auch den Schließen-Knopf unter der Ticket-Nachricht verwenden, falls dieser in der Konfiguration aktiviert ist. | +| ``/ticket form`` | Versendet ein konfiguriertes [Formular](/de/docs/support-bot/general/forms) in das jeweilige Ticket. | +| ``/ticket hold`` | *Nur verfügbar, wenn [Ticket-Pausierung](/de/docs/support-bot/ticket-system/configuration#ticket-hold) aktiviert ist.*
    Aktiviert/Deaktiviert die Pausierung für das jeweilige Ticket. | +| ``/ticket transfer`` | *Nur verfügbar, wenn [Ticket-Themen](/de/docs/support-bot/ticket-system/ticket-topics) aktiviert sind.*
    Verschiebt ein Ticket in ein anderes Thema. Alternativ kannst du auch den Verschiebungs-Knopf unter der Ticket-Nachricht nutzen, falls dieser in der Konfiguration aktiviert ist. | +| ``/ticket users add`` | *Nur verfügbar, wenn [Zusätzliche Ticketmitglieder](/de/docs/support-bot/ticket-system/configuration#additional-ticket-members) aktiviert sind.*
    Fügt einen neuen Nutzer zum jeweiligen Ticket hinzu. | +| ``/ticket users remove`` | *Nur verfügbar, wenn [Zusätzliche Ticketmitglieder](/de/docs/support-bot/ticket-system/configuration#additional-ticket-members) aktiviert sind.*
    Entfernt einen zuvor hinzugefügten Nutzer aus dem jeweiligen Ticket. | + +## Tickets schließen {#close-tickets} + +

    Coming soon ✨

    + +## Blockierungsliste {#blocklist} + +

    Coming soon ✨

    + +## Support-Bewertungen {#support-feedback} + +

    Coming soon ✨

    + +## Ticket-Logs {#ticket-logs} + +

    Coming soon ✨

    \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/ticket-system/claiming.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/ticket-system/claiming.md new file mode 100644 index 00000000..1a6606fa --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/ticket-system/claiming.md @@ -0,0 +1,42 @@ +--- +sidebar_position: 5 +title: Ticket-Claiming +description: Konfiguriere das Ticket-Claiming, um deine Tickets bestmöglich zu organisieren! +--- + +# Ticket-Claiming + +## Funktionen {#features} + +* Aktiviere das Claimen von Tickets, um doppelte Ticketbesetzung zu vermeiden. +* Blende nicht zugewiesene Tickets für ein Teammitglied aus. +* Sperre den Kanal vor dem Claimen eines Tickets. +* Sende Zuweisungsbenachrichtigungen in einen Kanal, um Teammitglieder über neue Tickets zu informieren. + +

    Bilder Coming Soon ✨

    + +## Einrichtung {#setup} + +* Erstelle einen privaten Textkanal für Zuweisungsbenachrichtigungen auf deinem Discord-Server. +* Besuche die Seite [Ticket-Claiming](https://scnx.app/glink?page=support-system/ticket-system/claiming) in deinem Dashboard. +* [Konfiguriere](#configuration) verfügbare Optionen. + +## Konfiguration {#configuration} + +### Hauptkonfiguration {#main-configuration} + +| Feld | Beschreibung | +| ----------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------ | +| Ticket-Claiming aktivieren? | Aktiviert oder deaktiviert die Funktion für dein Ticket-System. | +| Ticket-Zuweisungsbenachrichtigung | In diesen Kanal wird dein Bot Zuweisungsbenachrichtigungen senden, sobald neue Tickets erstellt werden. | +| Ticket-Kanal sperren, bevor ein Ticket zugewiesen wird? | Wenn aktiviert, können Teammitglieder aufgrund der Kanal-Sperrung nicht vor Zuweisen des Tickets in den Kanal schreiben. | +| Tickets, die einem Teammitglied nicht zugewiesen sind, ausblenden | Wenn aktiviert, werden Teammitgliedern nur Tickets angezeigt, denen sie zugewiesen sind. | + +### Erweiterte Nachrichten-Konfiguration {#advanced-message-configuration} + +| Feld | Beschreibung | +| ----------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | +| Zuweisung Ausstehend Nachricht | Diese Nachricht wird dein Bot bei ausstehender Zuweisung in den Ticket-Kanal senden. | +| Zuweisungsknopf im Ticket anzeigen | Wenn aktiviert, wird ein Zuweisungs-Knopf zur Ticket-Nachricht hinzugefügt, womit sich Teammitglieder dem Ticket direkt zuweisen können - anderenfalls müssen sie den Knopf unter der [Zuweisungsbenachrichtigung](#main-configuration) verwenden. | +| Zuweisungsnachricht | Diese Nachricht wird dein Bot bei erfolgreicher Zuweisung in den Ticket-Kanal senden. | +| Teammitglieder Ticketbenachrichtigungsnachricht | Diese Nachricht wird dein Bot in den [konfigurierten](#main-configuration) Kanal senden, sobald ein neues Ticket erstellt wurde. | \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/ticket-system/configuration.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/ticket-system/configuration.md new file mode 100644 index 00000000..f9ff1bd8 --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/ticket-system/configuration.md @@ -0,0 +1,287 @@ +--- +sidebar_position: 3 +title: Konfiguration +description: Stelle alle grundlegenden Funktionen für dein Ticket-System ein! +--- + +# Konfiguration + +## Hauptkonfiguration {#main-configuration} + +### Funktionen {#main-configuration-features} + +* Aktiviere oder deaktiviere das Ticket-System für deinen Discord-Server. +* Stelle verschiedene Kategorien, Kanäle und Rollen ein, um deine Tickets zu organisieren. +* Aktiviere KI-Zusammenfassungen, um nach Schließung eines Tickets eine automatisch generierte Zusammenfassung zu erhalten. +* Konfiguriere weitere Optionen, um die volle Kontrolle über dein Ticket-System zu erhalten. + +

    Bilder Coming Soon ✨

    + +### Einrichtung {#main-configuration-setup} + +* Erstelle eine Kategorie für neue Tickets und einen privaten Textkanal für Ticket-Logs auf deinem Discord-Server. +* Erstelle entsprechende Rollen auf deinem Discord-Server, welche später Zugriff auf Tickets bekommen sollen. +* Besuche den Abschnitt [Hauptkonfiguration](https://scnx.app/glink?page=support-system/ticket-system/configuration?show=main) in deinem Dashboard. +* [Konfiguriere](#main-configuration-configuration) verfügbare Optionen. + +### Befehle {#main-configuration-commands} + + + +| Befehl | Beschreibung | +| ----------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | +| ``/ticket open`` | *Nur verfügbar, wenn "Nutzern erlauben, Tickets per Befehl zu öffnen" aktiviert ist.*
    Öffnet ein neues Ticket (mit einem bestimmten Thema) auf deinem Discord-Server. | +| ``/ticket close`` | Erlaubt Teammitgliedern und Nutzern (wenn [konfiguriert](#ticket-closing-configuration)) das Ticket im jeweiligen Kanal zu schließen. | +| ``/ticket form`` | Versendet ein bestimmtes [Formular](/de/docs/support-bot/general/forms) im Ticket. | + +### Konfiguration {#main-configuration-configuration} + +| Feld | Beschreibung | +| ----------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | +| Ticket-System aktivieren? | Aktiviert oder deaktiviert das Ticket-System für deinen Discord-Server. | +| Nutzern erlauben, Tickets per Befehl zu öffnen? | Falls aktiviert, können deine Nutzer neben Buttons und Dropdown-Menüs auch mit dem Befehl ``/ticket open`` ein Ticket erstellen. | +| Kategorie für neue Tickets | In dieser Kategorie werden neue Tickets standardmäßig erstellt. Andere Kategorien für verschiedene Ticket-Themen kannst du auf der Seite [Ticket-Themen](https://scnx.app/glink?page=support-system/ticket-system/ticket-topics) in deinem Dashboard festlegen, mehr Infos dazu findest du [hier](/de/docs/support-bot/ticket-system/ticket-topics). | +| Teammitglieder-Rollen | Die Rollen, welche du hier auswählst, erhalten standardmäßig Zugriff auf Tickets und werden bei der Erstellung eines neuen Tickets erwähnt. Andere Rollen für verschiedene Ticket-Themen kannst du auf der Seite [Ticket-Themen](https://scnx.app/glink?page=support-system/ticket-system/ticket-topics) in deinem Dashboard festlegen, mehr Infos dazu findest du [hier](/de/docs/support-bot/ticket-system/ticket-topics). | +| Log-Kanal | In diesen Kanal wird dein Support-Bot standardmäßig automatisch alle support-relevanten Nachrichten senden. Andere Log-Kanäle für verschiedene Ticket-Themen kannst du auf der Seite [Ticket-Themen](https://scnx.app/glink?page=support-system/ticket-system/ticket-topics) in deinem Dashboard festlegen, mehr Infos dazu findest du [hier](/de/docs/support-bot/ticket-system/ticket-topics). | +| Ticket-Nachricht | Diese Nachricht wird dein Bot standardmäßig senden, wenn ein Nutzer ein neues Ticket erstellt. Andere Nachrichten für verschiedene Ticket-Themen kannst du auf der Seite [Ticket-Themen](https://scnx.app/glink?page=support-system/ticket-system/ticket-topics) in deinem Dashboard festlegen, mehr Infos dazu findest du [hier](/de/docs/support-bot/ticket-system/ticket-topics). | +| Insgesamt nur ein Ticket pro Nutzer erlauben | Wenn aktiviert, kann ein Nutzer maximal ein Ticket gleichzeitig geöffnet haben. Andere Ticket-Limits für verschiedene Ticket-Themen kannst du auf der Seite [Ticket-Themen](https://scnx.app/glink?page=support-system/ticket-system/ticket-topics) in deinem Dashboard festlegen, mehr Infos dazu findest du [hier](/de/docs/support-bot/ticket-system/ticket-topics). | +| KI-Zusammenfassung von Ticket-Transkripten | Wenn aktiviert, wird dein Bot nach Schließung des Tickets automatisch eine KI-generierte Zusammenfassung des Ticktes in den festgelegten Log-Kanal senden. Bitte beachte, dass hierfür das [KI-Guthaben](https://faq.scnx.app/ki-auf-scnx/) deines Servers genutzt und bestimmte Daten mit "modmail.net" (einem SCNX-Produkt) geteilt werden. Unsere Datenschutzerklärung findest du [hier](https://scootk.it/scnx-privacy). | +| Teammitgliedern erlauben, Tickets umzubenennen? | Wenn aktiviert, können Teammitglieder mit dem Befehl ``/ticket rename`` Tickets umbenennen. Beachte, dass nach manueller Bearbeitung der Bot den Namen des Tickets bei Verschiebung nicht mehr ändern wird ([falls aktiviert](/de/docs/support-bot/ticket-system/ticket-topics)). | + +## Ticketöffnungsnachricht {#ticket-open-messages} + +### Funktionen {#ticket-open-messages-features} + +* Lass deine Nutzer neue Tickets einfach über Knöpfe oder Dropdown-Menüs erstellen. +* Sende mehrere Ticketöffnungsnachrichten mit verschiedenen [Ticket-Themen](/de/docs/support-bot/ticket-system/ticket-topics) in unterschiedliche Kanäle, um die Erstellung auf mehrere Kanäle zu verteilen. +* Entscheide dich bei jeder Nachricht zwischen Knöpfen oder Dropdown-Menüs für eine optimale Nutzer-Erfahrung. + +

    Bilder Coming Soon ✨

    + +### Einrichtung {#ticket-open-messages-setup} + +* Besuche den Abschnitt [Ticketöffnungsnachricht](https://scnx.app/glink?page=support-system/ticket-system/configuration?show=ticket-opening-messages) in deinem Dashboard. +* Klicke auf den blauen Knopf "Ticket-Öffnungsnachricht hinzufügen", um eine neue Ticketöffnungsnachricht zu erstellen. +* [Konfiguriere](#ticket-open-messages-configuration) verfügbare Optionen. + +### Konfiguration {#ticket-open-messages-configuration} + +| Feld | Beschreibung | +| ------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | +| Kanal, in welchen die Nachricht verschickt werden soll | In diesen Kanal wird deine konfigurierte Nachricht gesendet. | +| Nachricht | Hier kannst du den Inhalt deiner Nachricht anpassen, die dein Bot bei der Erstellung eines Tickets senden wird. | +| Nur bestimmte Ticket-Themen anzeigen? | Wenn aktiviert, wird dein Bot nur bestimmte deiner konfigurierten [Ticket-Themen](/de/docs/support-bot/ticket-system/ticket-topics) verwenden. Falls du Knöpfe verwenden möchtest, darfst du hier maximal ein Thema wählen. | +| Knöpfe verwenden? | Wenn aktiviert, wird der Bot Knöpfe anstatt des standardmäßigen Dropdown-Menüs verwenden. | + +## Ticketschließung {#ticket-closing} + +### Funktionen {#ticket-closing-features} + +* Füge einen Schließen‑Knopf zur Ticket‑Nachricht hinzu, damit Tickets per Klick geschlossen werden können. +* Erlaube das Schließen von Tickets durch den Ersteller (anstatt ausschließlich durch Teammitglieder). +* Aktiviere Schließungs-Anfragen, um das sofortige Schließen des Tickets durch Teammitglieder zu vermeiden. + +

    Bilder Coming Soon ✨

    + +### Einrichtung {#ticket-closing-setup} + +* Besuche den Abschnitt [Ticketschließung](https://scnx.app/glink?page=support-system/ticket-system/configuration?show=ticket-close) in deinem Dashboard. +* [Konfiguriere](#ticket-closing-configuration) verfügbare Optionen. + +### Befehle {#ticket-closing-commands} + + + +| Befehl | Beschreibung | +| ----------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | +| ``/ticket close [force:]`` | *Nur verfügbar, wenn "Teammitgliedern erlauben, Tickets auch ohne Bestätigung zu schließen?" [aktiviert](#ticket-closing-configuration) ist.*
    Erlaubt es Teammitgliedern, Tickets trotz geöffneter Schließungs-Anfrage zu schließen, indem sie die ``force``-Option auf ``True`` setzen. | + +### Konfiguration {#ticket-closing-configuration} + +| Feld | Beschreibung | +| --------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | +| Ticketschließungsknopf in der Ticket-Nachricht anzeigen? | Wenn aktiviert, wird ein Knopf zur Ticket-Nachricht hinzugefügt, mit welchem Team-Mitglieder (oder Nutzer, falls aktiviert) das Ticket schließen können - anderenfalls müssen sie den Befehl [``/ticket close``](#ticket-closing-commands) verwenden. | +| Inhalt des Ticketschließungsknopfs | *Nur verfügbar, wenn "Ticketschließungsknopf in der Ticket-Nachricht anzeigen?" aktiviert ist.*
    Hier kannst du den Text anpassen, welcher im Knopf angezeigt wird. | +| Erlauben, dass Nutzer ihre eigenen Tickets schließen? | Wenn aktiviert, können neben Team-Mitgliedern auch Nutzer ihre Tickets schließen. | +| Bestätigung per Privatnachricht schicken, wenn ein Ticket geschlossen wird? | Wenn aktiviert, wird der Bot nach Schließen des Tickets eine Privatnachricht an den Nutzer senden. | +| Ticket-Schließungs-Bestätigung per Privatnachricht | *Nur verfügbar, wenn "Bestätigung per Privatnachricht schicken, wenn ein Ticket geschlossen wird?" aktiviert ist.*
    Hier kannst du die Nachricht anpassen, welcher der Bot nach Schließen des Tickets an den Nutzer sendet. | +| Transkript an die Ticket-Schließungs-Privatnachricht anhängen? | *Nur verfügbar, wenn "Bestätigung per Privatnachricht schicken, wenn ein Ticket geschlossen wird?" aktiviert ist.*
    Wenn aktiviert, wird der Bot ein Transkript des Tickets an die Privatnachricht anhängen. | +| Bestätigung des Nutzers verlangen, bevor das Ticket geschlossen wird? | Wenn aktiviert, wird anstatt der sofortigen Schließung eines Tickets durch ein Teammitglied eine Schließungs-Anfrage an den Nutzer gesendet, welche dieser bestätigen muss, um das Ticket endgültig zu schließen. | +| Nachricht bei Ticketschließungsanfrage durch Teammitglied | *Nur verfügbar, wenn "Bestätigung des Nutzers verlangen, bevor das Ticket geschlossen wird?" aktiviert ist.*
    Diese Nachricht sendet dein Bot bei einer Schließungs-Anfrage in das jeweilige Ticket. | +| Zeitüberschreitung bei der Schließungsanfrage | *Nur verfügbar, wenn "Bestätigung des Nutzers verlangen, bevor das Ticket geschlossen wird?" aktiviert ist.*
    In diesem Zeitraum muss der Nutzer auf die Schließungs-Anfrage antworten, bevor sein Ticket automatisch geschlossen wird. Wie du Zeitangaben in SCNX einstellst, erfährst du [hier](/de/docs/custom-bot/additional-features/#durations). | +| Teammitgliedern erlauben, Tickets auch ohne Bestätigung zu schließen? | *Nur verfügbar, wenn "Bestätigung des Nutzers verlangen, bevor das Ticket geschlossen wird?" aktiviert ist.*
    Wenn aktiviert, können Teammitglieder trotz Schließungs-Anfrage das Ticket mit dem Befehl [``/ticket close [force:]``](#ticket-closing-commands) schließen. | + +## Zusätzliche Ticketmitglieder {#additional-ticket-members} + +### Funktionen {#additional-ticket-members-features} + +* Füge weitere (Team)Mitglieder zu einem Ticket hinzu (oder entferne sie), um Probleme besser lösen zu können. +* Stelle ein, ob der Ersteller selbst neue Mitglieder zu Tickets hinzufügen kann. +* Benachrichtige den Nutzer mit einer Nachricht über das Hinzufügen und Entfernen von Nutzern. +* Füge einen Knopf zur Ticket-Nachricht hinzu, um Mitglieder per Klick hinzufügen zu können. + +

    Bilder Coming Soon ✨

    + +### Einrichtung {#additional-ticket-members-setup} + +* Besuche den Abschnitt [Zusätzliche Ticketmitglieder](https://scnx.app/glink?page=support-system/ticket-system/configuration?show=additional-users) in deinem Dashboard. +* [Konfiguriere](#additional-ticket-members-configuration) verfügbare Optionen. + +### Befehle {#additional-ticket-members-commands} + + + +| Befehl | Beschreibung | +| ----------------------------------------------------------------- | --------------------------------------------------------- | +| ``/ticket users add`` | Fügt einen neuen Nutzer zum Ticket hinzu. | +| ``/ticket users remove existing-additional-ticket-user:`` | Entfernt einen zuvor hinzugefügten Nutzer aus dem Ticket. | + +### Konfiguration {#additional-ticket-members-configuration} + +| Feld | Beschreibung | +| -------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | +| Zusätzliche Ticketmitglieder erlauben? | Aktiviert oder deaktiviert die Funktion für dein Ticket-System. | +| Knopf zum Hinzufügen zusätzlicher Nutzer in Ticketnachricht anzeigen | Wenn aktiviert, wird ein Knopf zum Hinzufügen von Ticketmitgliedern zur Ticket-Nachricht hinzugefügt – anderenfalls müssen sie den Befehl ``/ticket users add`` verwenden. | +| Inhalt des Nutzer-Hinzufügen Knopfs | *Nur verfügbar, wenn "Knopf zum Hinzufügen zusätzlicher Nutzer in Ticketnachricht anzeigen" aktiviert ist.*
    Hier kannst du den Text anpassen, welcher im Knopf angezeigt wird. | +| Kann der Ticket-Besitzer weitere Nutzer hinzufügen? | Wenn aktiviert, können neben Team-Mitgliedern auch Nutzer weitere Mitglieder zu ihren Tickets hinzufügen. | +| Nachricht zur Auswahl zusätzlicher Nutzer | Diese Nachricht wird dem Nutzer angezeigt, wenn er den Knopf zum Hinzufügen eines Nutzers geklickt oder den Befehl ausgeführt hat. | +| Nachricht, wenn ein Nutzer entfernt wird | Diese Nachricht wird dein Bot senden, wenn ein Mitglied aus dem Ticket entfernt wurde. | +| Nachricht, wenn ein Nutzer hinzugefügt wird | Diese Nachricht wird dein Bot senden, wenn ein Mitglied zum Ticket hinzugefügt wurde. | + +## Automatisches Ticket-Schließen {#auto-close-tickets} + +### Funktionen {#auto-close-tickets-features} + +* Schließe Tickets bei Inaktivität von Nutzern automatisch, um Ordnung in deine Ticket-Liste zu bringen. +* Sende eine Warnung vor der automatischen Schließung, um den Nutzer an sein Ticket zu erinnern. +* Markiere Tickets automatisch als gelöst, wenn der Nutzer den Server verlässt. + +

    Bilder Coming Soon ✨

    + +### Einrichtung {#auto-close-tickets-setup} + +* Besuche den Abschnitt [Automatisches Ticket-Schließen](https://scnx.app/glink?page=support-system/ticket-system/configuration?show=auto-close) in deinem Dashboard. +* [Konfiguriere](#auto-close-tickets-configuration) verfügbare Optionen. + +### Konfiguration {#auto-close-tickets-configuration} + +| Feld | Beschreibung | +| ----------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | +| Ticket automatisch schließen, wenn ein Nutzer den Server verlässt | Wenn aktiviert, wird dein Bot das Ticket automatisch schließen, falls der Nutzer deinen Server verlassen sollte. | +| Inaktivitätsbenachrichtigung schicken? | Wenn aktiviert, wird dein Bot vor der automatischen Schließung des Tickets eine Warnung an den Nutzer senden, damit er die Möglichkeit hat, auf sein Ticket zu antworten. | +| Benachrichtigungs-Nachricht | *Nur verfügbar, wenn "Inaktivitätsbenachrichtigung senden?" aktiviert ist.*
    Hier kannst du die Nachricht anpassen, welche dein Bot als Warnung senden wird. | +| Benachrichtigungs-Zeitraum | *Nur verfügbar, wenn "Inaktivitätsbenachrichtigung senden?" aktiviert ist.*
    Hier kannst du die Zeit anpassen, für welche der Nutzer inaktiv sein muss, um die Warnung zu senden. In welchem Format du Zeitangaben in SCNX einstellst, erfährst du [hier](https://docs.scnx.xyz/de/docs/custom-bot/additional-features/#durations). | +| Inaktive Tickets automatisch schließen | Wenn aktiviert, wird dein Bot das Ticket bei Inaktivität des Nutzers automatisch schließen. | +| Zeitfenster für das automatische Schließen von Tickets | *Nur verfügbar, wenn "Inaktive Tickets automatisch schließen" aktiviert ist.*
    Hier kannst du die Zeit anpassen, für welche der Nutzer inaktiv sein muss, um das Ticket automatisch zu schließen. In welchem Format du Zeitangaben in SCNX einstellst, erfährst du [hier](https://docs.scnx.xyz/de/docs/custom-bot/additional-features/#durations). | + +## Ticketerinnerungen {#ticket-reminders} + +### Funktionen {#ticket-reminders-features} + +* Sende eine automatische Erinnerung, wenn ein Teammitglied in seinem Ticket inaktiv ist. +* Erwähne noch nicht bearbeitete Tickets in deinem Erinnerungskanal, um auf nicht-beantwortete Tickets aufmerksam zu machen. + +

    Bilder Coming Soon ✨

    + +### Einrichtung {#ticket-reminders-setup} + +* Erstelle einen privaten Textkanal für die Erinnerungs-Benachrichtigungen auf deinem Discord-Server. +* Besuche den Abschnitt [Ticketerinnerungen](https://scnx.app/glink?page=support-system/ticket-system/configuration?show=ticket-reminders) in deinem Dashboard. +* [Konfiguriere](#ticket-reminders-configuration) verfügbare Optionen. + +### Konfiguration {#ticket-reminders-configuration} + +| Feld | Beschreibung | +| --------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | +| Erinnerungskanal | Hier kannst du den Kanal festlegen, in welchen dein Bot die Erinnerungen senden soll. | +| Letztes (oder zugewiesenes) Teammitglied erinnern? | Wenn aktiviert, wird dein Bot eine Erinnerungsnachricht für das zuständige Teammitglied senden. | +| Letztes Teammitglied Erinnerungszeitraum | *Nur verfügbar, wenn "Letztes (oder zugewiesenes) Teammitglied erinnern?" aktiviert ist.*
    Hier kannst du die Zeit festlegen, in welcher das Teammitglied inaktiv sein muss, damit eine Erinnerung versendet wird. In welchem Format du Zeitangaben in SCNX einstellst, erfährst du [hier](https://docs.scnx.xyz/de/docs/custom-bot/additional-features/#durations). | +| Erinnerungsnachricht für das letzte Teammitglied | *Nur verfügbar, wenn "Letztes (oder zugewiesenes) Teammitglied erinnern?" aktiviert ist.*
    Hier kannst du die Nachricht anpassen, welche als Erinnerungsnachricht versendet wird. | +| Erneut erwähnen, wenn ein Ticket noch keine Antwort von einem Teammitglied erhalten hat | Wenn aktiviert, wird dein Bot eine Erinnerungsnachricht über noch nicht bearbeitete Tickets senden. | +| Zeitraum vor Erinnerung aufgrund eines unzugewiesenen Tickets | *Nur verfügbar, wenn "Erneut erwähnen, wenn ein Ticket noch keine Antwort von einem Teammitglied erhalten hat" aktiviert ist.*
    Hier kannst du die Zeit einstellen, in welcher Tickets unbearbeitet sein müssen, bevor eine Erinnerung versendet wird. In welchem Format du Zeitangaben in SCNX einstellst, erfährst du [hier](https://docs.scnx.xyz/de/docs/custom-bot/additional-features/#durations). | +| Unzugewiesene Ticketerinnerungsnachricht | *Nur verfügbar, wenn "Erneut erwähnen, wenn ein Ticket noch keine Antwort von einem Teammitglied erhalten hat" aktiviert ist.*
    Hier kannst du die Nachricht anpassen, welche als Erinnerung für noch nicht bearbeitete Tickets versendet werden soll. | + +## Ticket-Pausierung {#ticket-hold} + +### Funktionen {#ticket-hold-features} + +* Setze ein Ticket in den Pausierungs-Modus, um es beispielsweise an andere Team-Mitglieder oder Gruppen weiterzuleiten. +* Informiere den Nutzer mit einer Nachricht über das Aktivieren/Deaktivieren der Pausierung in seinem Ticket. +* Sperre den Kanal, damit Mitglieder während der ausstehenden Zuweisung in einer Pausierung nicht in den Kanal schreiben können. +* Sobald ein Ticket pausiert ist, wird das [Automatische Ticket-Schließen](#auto-close-tickets) für dieses Ticket deaktiviert. + +

    Bilder Coming Soon ✨

    + +### Einrichtung {#ticket-hold-setup} + +* Besuche den Abschnitt [Ticket-Pausierung](https://scnx.app/glink?page=support-system/ticket-system/configuration?show=ticket-hold) in deinem Dashboard. +* [Konfiguriere](#ticket-hold-configuration) verfügbare Optionen. + +### Befehle {#ticket-hold-commands} + + + +| Befehl | Beschreibung | +| ---------------- | -------------------------------------------------------------------------- | +| ``/ticket hold`` | Aktiviert oder deaktiviert den Pausierungs-Status für das aktuelle Ticket. | + +### Konfiguration {#ticket-hold-configuration} + +| Feld | Beschreibung | +| -------------------------------------- | --------------------------------------------------------------------------------------------- | +| Ticket-Pausierungs Befehl aktivieren? | Wenn aktiviert, ist die Ticket-Pausierung in deinem Ticket-System aktiv. | +| Ticket sperren, wenn es pausiert wird? | Wenn aktiviert, wird der Ticket-Kanal automatisch gesperrt, sobald das Ticket pausiert wurde. | +| Pausierungsnachricht | Diese Nachricht wird beim Aktivieren der Pausierung gesendet. | +| Entpausierungsnachricht | Diese Nachricht wird beim Deaktivieren der Pausierung gesendet. | + +## Erweiterte Nachrichten-Konfiguration {#advanced-message-configuration} + +### Funktionen {#advanced-message-configuration-features} + +* Lege die Formatierung von Ticket-Kanal-Namen fest, um Tickets eindeutig zuordnen zu können. +* Konfiguriere verschiedene Nachrichten, um alles perfekt auf deinen Server abzustimmen. +* Ändere den Typ deiner Ticket-ID-Generierung, um eine andere Variante für die Ticket-ID im Kanalnamen auszuwählen. + +

    Bilder Coming Soon ✨

    + +### Einrichtung {#advanced-message-configuration-setup} + +* Besuche den Abschnitt [Erweiterte Nachrichten-Konfiguration](https://scnx.app/glink?page=support-system/ticket-system/configuration?show=advanced-messaging) in deinem Dashboard. +* [Konfiguriere](#advanced-message-configuration-configuration) verfügbare Optionen. + +### Konfiguration {#advanced-message-configuration-configuration} + +| Feld | Beschreibung | +| --------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | +| Ticket-Kanalname-Format | In diesem Format wird dein Bot den Namen von neuen Ticket-Kanälen erstellen. Du kannst andere Formatierungen für verschiedene Ticket-Themen kannst du auf der Seite [Ticket-Themen](https://scnx.app/glink?page=support-system/ticket-system/ticket-topics) in deinem Dashboard festlegen, mehr Infos dazu [hier](/de/docs/support-bot/ticket-system/ticket-topics). | +| Fehlermeldung: Nutzer hat bereits ein Ticket offen | *Nur gesendet, wenn [konfiguriert](#main-configuration-configuration).*
    Diese Nachricht wird dein Bot senden, wenn ein Nutzer versucht, ein weiteres Ticket zu öffnen, obwohl er noch ein aktives Ticket offen hat. | +| Error: Ticket nicht gefunden | Diese Nachricht wird dein Bot senden, wenn ein Teammitglied versucht, ein Ticket zu [claimen](/de/docs/support-bot/ticket-system/claiming), welches aber bereits geschlossen oder gelöscht wurde. | +| Fehler: Befehl außerhalb von Ticketkanälen verwendet | Diese Nachricht wird dein Bot senden, wenn ein Teammitglied Ticket-Befehle außerhalb eines Ticket-Kanals ausführt. | +| Ticket per Befehl Bestätigungsnachricht | Diese Nachricht wird dein Bot senden, wenn ein Nutzer versucht, ein neues Ticket mit ``/ticket open`` zu öffnen ([wenn konfiguriert](#main-configuration-configuration)). | +| Fehler: Nicht genügend Rechte, um Nutzer zu einem Ticket hinzuzufügen | Diese Nachricht wird dein Bot senden, wenn ein Nutzer mit fehlenden Berechtigungen versucht, einen neuen Nutzer zum Ticket hinzuzufügen/entfernen ([wenn konfiguriert](#additional-ticket-members-configuration)). | +| Fehler: Benutzer wurde bereits zum Ticket hinzugefügt | Diese Nachricht wird gesendet, wenn versucht wird, einen neuen Nutzer zum Ticket hinzuzufügen, welcher aber bereits Zugriff auf das Ticket besitzt. | +| Ticket ID Generator | Diese ID wird dein Bot für den Ticket-Kanal-Namen verwenden. | + +## Statistik-Kanäle {#statistics-channels} + +### Funktionen {#statistics-channels-features} + +* Stelle verschiedene Statistiken in unterschiedlichen Kanälen dar und gebe so Auskunft über dein Ticket-System. +* Füge deine Wunsch-Statistiken hinzu und passe den Kanal-Namen entsprechend an. + +

    Bilder Coming Soon ✨

    + +### Einrichtung {#statistics-channels-setup} + +* Erstelle mindestens einen Sprachkanal für Statistiken auf deinem Discord-Server. +* Besuche den Abschnitt [Statistik-Kanäle](https://scnx.app/glink?page=support-system/ticket-system/configuration?show=stats-channel) in deinem Dashboard. +* Klicke auf den blauen Knopf "Statistik-Kanal hinzufügen", um ein neues Element zu erstellen. +* [Konfiguriere](#statistics-channels-configuration) verfügbare Optionen. + +### Konfiguration {#statistics-channels-configuration} + +| Feld | Beschreibung | +| -------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------- | +| Kanal | Dieser Sprachkanal wird für das Statistik‑Element verwendet. | +| Nur Tickets mit bestimmten Ticket-Themen berücksichtigen | Wenn aktiviert, werden nur ausgewählte [Ticket-Themen](/de/docs/support-bot/ticket-system/ticket-topics) in den Statistiken berücksichtigt. | +| Name des Kanals | Dieser Text wird als Kanal-Name verwendet. | \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/ticket-system/intro.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/ticket-system/intro.md new file mode 100644 index 00000000..1735e9d8 --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/ticket-system/intro.md @@ -0,0 +1,9 @@ +--- +sidebar_position: 1 +title: Über das Ticket-System +description: Hier erfährst du alles wichtige über das Ticket-System vom SCNX Support-Bot! +--- + +# Ticket-System Überblick + +

    Coming soon ✨

    \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/ticket-system/support-feedback.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/ticket-system/support-feedback.md new file mode 100644 index 00000000..bd354c36 --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/ticket-system/support-feedback.md @@ -0,0 +1,50 @@ +--- +sidebar_position: 6 +title: Support-Bewertungen +description: Verwalte deine Support-Bewertungen, um die Support-Erfahrung für deine Mitglieder noch weiter zu verbessern! +--- + +# Support-Bewertungen + +## Funktionen {#features} + +* Gib deinen Mitgliedern die Möglichkeit, ihre Support-Erfahrung zu bewerten. +* Sende die Antworten in einen Kanal, um Teammitgliedern ihre Bewertungen zur Verfügung zu stellen. +* Erstelle deine eigenen Fragen und passe die Nachrichten an. +* Anonymisiere Feedback, um Nutzern eine privatere Feedback-Möglichkeit zu bieten. + +

    Bilder Coming Soon ✨

    + +## Einrichtung {#setup} + +* Besuche die Seite [Support-Bewertungen](https://scnx.app/glink?page=support-system/ticket-system/support-feedback) in deinem Dashboard. +* [Konfiguriere](#main-configuration) verfügbare Optionen. +* Erstelle eine neue Feedback-Frage, indem du in der [Konfiguration](#main-configuration) auf den Knopf "Fragen bearbeiten" und anschließend auf "Feld hinzufügen" klickst. +* [Konfiguriere](#manage-feedback-questions) verfügbare Optionen für die entsprechende Feedback-Frage. + +## Konfiguration {#configuration} + +### Hauptkonfiguration {#main-configuration} + +| Feld | Beschreibung | +| -------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | +| Aktiviere Support-Bewertungen | Aktiviert oder deaktiviert die Funktion für dein Ticket-System. | +| Feedback-Nachricht | Diese Nachricht wird dein Bot an den Nutzer senden, nachdem sein Ticket geschlossen wurde. | +| Eingereichte Nachricht | Diese Nachricht wird aus der Feedback-Nachricht editiert, nachdem der Nutzer seine Bewertung abgegeben hat. | +| Feedback-Fragen bearbeiten | Diese Fragen werden im Bewertungs-Dialog angezeigt. Mehr Infos zum Einstellen der Feedback-Fragen findest du [hier](#manage-feedback-questions). | +| Feedback anonymisieren | Wenn aktiviert, wird dein Bot Bewertungen nicht mit Nutzer-IDs verknüpfen. | +| Antworten in einen Kanal senden | Wenn aktiviert, werden Bewertungen in einen Kanal gesendet – anderenfalls findest du die Bewertungen der letzten 30 Tage in deinem [Dashboard](https://scnx.app/glink?page=support-system/ticket-system/support-feedback). | +| Kanal, in den die Antworten gesendet werden sollen | *Nur verfügbar, wenn "Antworten in einen Kanal senden" aktiviert ist.*
    In diesen Kanal wird dein Bot eingereichte Bewertungen senden. | +| Benachrichtigungsnachricht anpassen? | *Nur verfügbar, wenn "Antworten in einen Kanal senden" aktiviert ist.*
    Wenn aktiviert, kannst du die Benachrichtigungsnachricht für neue Bewertungen anpassen. | +| Feedback-Benachrichtigungsnachricht | *Nur verfügbar, wenn "Antworten in einen Kanal senden" und "Benachrichtigungsnachricht anpassen" aktiviert sind.*
    Diese Nachricht wird dein Bot bei einer neu eingereichten Bewertung senden. | + +### Feedback-Fragen verwalten {#manage-feedback-questions} + +| Feld | Beschreibung | +| -------------------------- | ------------------------------------------------------------------------------------------------------------- | +| Label | Dieser Text wird als Titel deiner Frage angezeigt. | +| Feld-Typ | Je nach Auswahl hat der Nutzer ein kleines oder großes Feld (erlaubt Umbrüche) für die Eingabe zur Verfügung. | +| Platzhalter | Dieser Text wird als Platzhalter im Eingabe-Feld verwendet. | +| Ist dieses Feld notwendig? | Wenn aktiviert, muss der Nutzer dieses Feld ausfüllen. | +| Minimale Eingabelänge | Diese Anzahl an Zeichen muss der Nutzer mindestens eingeben, um den Dialog absenden zu können. | +| Maximale Eingabelänge | Diese Anzahl an Zeichen darf der Nutzer maximal eingeben, um den Dialog absenden zu können. | \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/ticket-system/ticket-topics.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/ticket-system/ticket-topics.md new file mode 100644 index 00000000..2ae98ca1 --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/ticket-system/ticket-topics.md @@ -0,0 +1,77 @@ +--- +sidebar_position: 4 +title: Ticket-Themen +description: Erstelle und verwalte Ticket-Themen, um deine Tickets sauber voneinander zu trennen und weitere Vorteile zu aktivieren! +--- + +# Ticket-Themen + +## Funktionen {#features} + +* Erstelle verschiedene Ticket-Themen, um unterschiedliche Themen-Anfragen besser zu kategorisieren. +* Übertrage ein Ticket in eine andere Kategorie, falls der Nutzer die falsche gewählt haben sollte. +* Überschreibe allgemein festgelegte Einstellungen wie Ticket-Rollen, Kategorie für neue Tickets, Ticket-Nachricht und vieles mehr für jedes einzelne Ticket-Thema. +* Ändere das Format des Kanalnamens, um beispielsweise mit unterschiedlichen Emojis die Ticket-Themen auf den ersten Blick zu erkennen. +* Lege fest, ob Nutzer vor der Erstellung des jeweiligen Ticket-Themas ein konfiguriertes [Formular](/de/docs/support-bot/general/forms) ausfüllen müssen. + +

    Bilder Coming Soon ✨

    + +## Einrichtung {#setup} + +*Falls du (bestimmte) Einstellungen überschreiben möchtest:* + +* *Erstelle eine Kategorie für neue Tickets auf deinem Discord-Server.* +* *Erstelle entsprechende Rollen für Teammitglieder auf deinem Discord-Server, welche Zugriff auf Tickets erhalten sollen.* +* *Erstelle einen privaten Textkanal auf deinem Discord-Server, welchen du als Log-Kanal setzen willst.* + +
    + +* Besuche die Seite [Ticket-Themen](https://scnx.app/glink?page=support-system/ticket-system/ticket-topics) in deinem Dashboard. +* [Konfiguriere](#main-configuration) verfügbare Optionen. +* Erstelle ein neues Ticket-Thema, indem du auf den Knopf "Ticket-Thema hinzufügen" klickst. +* [Konfiguriere](#manage-ticket-topics) verfügbare Optionen für das entsprechende Ticket-Thema. + +## Befehle {#commands} + + + +| Befehl | Beschreibung | +| -------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | +| ``/ticket transfer`` | *Nur verfügbar, wenn "Teammitglieder können Tickets auf ein anderes Thema übertragen" [aktiviert](#main-configuration) ist.*
    Verschiebt das entsprechende Ticket in das ausgewählte Thema. | + +## Konfiguration {#configuration} + +### Hauptkonfiguration {#main-configuration} + +| Feld | Beschreibung | +| ---------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | +| Ticket-Themen aktivieren | Aktiviert oder deaktiviert die Funktion für dein Ticket-System. | +| Teammitglieder können Tickets auf ein anderes Thema übertragen | Wenn aktiviert, können Teammitglieder ein Ticket auf ein anderes Ticket-Thema übertragen. | +| Ticket-Verschiebungsknopf anzeigen? | *Nur verfügbar, wenn "Teammitglieder können Tickets auf ein anderes Thema übertragen" aktiviert ist.*
    Wenn aktiviert, wird ein Knopf zur Ticket-Nachricht hinzugefügt, mit welchem Teammitglieder ein Ticket in ein anderes Thema verschieben können – anderenfalls müssen sie den Befehl [``/ticket transfer``](#commands) verwenden. | +| Zugewiesenes Teammitglied entfernen, wenn ein Ticket verschoben wird? | *Nur verfügbar, wenn "Teammitglieder können Tickets auf ein anderes Thema übertragen" aktiviert ist.*
    Wenn aktiviert, wird das zugewiesene Teammitglied bei einer Verschiebung entfernt und die entsprechenden Ticket-Rollen für eine neue Zuweisung erwähnt. | +| Inhalt des Verschiebe-Knopfes | *Nur verfügbar, wenn "Teammitglieder können Tickets auf ein anderes Thema übertragen" aktiviert ist.*
    Dieser Inhalt wird im Knopf unter der Ticket-Nachricht angezeigt. | + +### Ticket-Themen verwalten {#manage-ticket-topics} + +| Feld | Beschreibung | +| --------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | +| Thema-Name | Dieser Name wird für das Ticket-Thema verwendet und den Nutzern angezeigt. | +| Thema-Beschreibung | Dieser Text wird als Beschreibung für das Ticket-Thema verwendet und den Nutzern angezeigt. | +| Thema-Emoji | Dieses Emoji wird für das Ticket-Thema verwendet und den Nutzern angezeigt. | +| Kategorie-ID | In dieser Kategorie werden neue Tickets dieses Themas erstellt. | +| User können Tickets mit diesem Thema öffnen | Wenn aktiviert, steht dieses Ticket-Thema Nutzern bei der Erstellung eines Tickets zur Verfügung. | +| Dienen als FAQ-Eingabe | Wenn aktiviert, wird dein Bot bei der Auswahl dieses Themas nur eine Informationsnachricht senden, anstatt ein Ticket zu erstellen. | +| FAQ-Nachricht | *Nur verfügbar, wenn "Dienen als FAQ-Eingabe" aktiviert ist.*
    Diese Nachricht wird dein Bot bei der Auswahl dieses FAQ-Themas senden. | +| Ticket-Nachricht | Diese Nachricht wird dein Bot bei Erstellung eines Tickets mit diesem Thema senden. | +| Bestätigungsnachricht bei Ticketöffnung | Diese Nachricht wird dein Bot dem Nutzer anzeigen, wenn dieser erfolgreich ein Ticket erstellt hat. | +| Notwendige Rollen zum Öffnen des Tickets | Wenn aktiviert, können nur Nutzer mit konfigurierten Rollen ein Ticket mit diesem Thema erstellen. | +| Benötigte Rollen | *Nur verfügbar, wenn "Notwendige Rolle zum Öffnen des Tickets" aktiviert ist.*
    Diese Rollen können ein Ticket mit diesem Thema erstellen. | +| Fehlermeldung, wenn die Rollen nicht vorhanden sind | *Nur verfügbar, wenn "Notwendige Rolle zum Öffnen des Tickets" aktiviert ist.*
    Diese Nachricht wird dein Bot dem Nutzer anzeigen, wenn er nicht die notwendigen Rollen zum Erstellen des Tickets besitzt. | +| Absendung von Formular vor Öffnen verlangen | Wenn aktiviert, muss der Nutzer zunächst ein [Formular](/de/docs/support-bot/general/forms) ausfüllen, bevor er ein Ticket dieses Themas erstellen kann. | +| Formular, das ausgefüllt werden muss | *Nur verfügbar, wenn "Absendung von Formular vor Öffnen verlangen" aktiviert ist.*
    Dieses Formular muss der Nutzer vor Öffnen des Tickets ausfüllen. | +| Übertragungsnachricht senden | *Nur verfügbar, wenn "Teammitglieder können Tickets auf ein anderes Thema übertragen" [aktiviert](#main-configuration) ist.*
    Diese Nachricht wird gesendet, wenn ein Teammitglied das Ticket eines Nutzers in ein anderes Thema verschiebt. | +| Übertragungsnachricht | *Nur verfügbar, wenn "Übertragungsnachricht senden" aktiviert ist.*
    Diese Nachricht wird in den Ticket-Kanal gesendet, wenn ein Ticket in ein anderes Thema verschoben wird. | +| Teammitglieder-Rollen überschreiben | Diese Rollen erhalten Zugriff auf Tickets dieses Themas und werden bei Erstellung erwähnt. Standardmäßig werden deine [voreingestellten Rollen](/de/docs/support-bot/ticket-system/configuration#main-configuration-configuration) verwendet. | +| Log-Channel überschreiben | Dieser Kanal wird als Log-Kanal für dieses Ticket-Thema genutzt. Standardmäßig wird dein [voreingestellter Log-Kanal](/de/docs/support-bot/ticket-system/configuration#main-configuration-configuration) verwendet. | +| Ticket-Kanalname überschreiben? | Wenn aktiviert, kannst du einen eigenen Ticket-Kanalnamen für dieses Ticket-Thema festlegen. | +| Ticket-Kanalname-Format | Dieser Text wird für den Kanalnamen von Tickets mit diesem Thema genutzt. Standardmäßig wird dein [voreingestellter Ticket-Kanalname](/de/docs/support-bot/ticket-system/configuration#main-configuration-configuration) verwendet. | \ No newline at end of file diff --git a/i18n/de/docusaurus-plugin-content-docs/current/support-bot/troubleshooting.md b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/troubleshooting.md new file mode 100644 index 00000000..2055297a --- /dev/null +++ b/i18n/de/docusaurus-plugin-content-docs/current/support-bot/troubleshooting.md @@ -0,0 +1,3 @@ +# Fehlerbehebung + +

    Coming soon ✨

    \ No newline at end of file diff --git a/i18n/de/docusaurus-theme-classic/navbar.json b/i18n/de/docusaurus-theme-classic/navbar.json index 8a8d2977..8588fbae 100644 --- a/i18n/de/docusaurus-theme-classic/navbar.json +++ b/i18n/de/docusaurus-theme-classic/navbar.json @@ -34,5 +34,9 @@ "item.label.News": { "message": "Neuigkeiten", "description": "Navbar item with label News" + }, + "item.label.Support Bot": { + "message": "Support Bot", + "description": "Navbar item with label Support Bot" } } diff --git a/package-lock.json b/package-lock.json index d605ffa0..ee308954 100644 --- a/package-lock.json +++ b/package-lock.json @@ -9,12 +9,12 @@ "version": "0.0.0", "dependencies": { "@babel/runtime": "^7.25.0", - "@docusaurus/core": "^3.9.1", - "@docusaurus/plugin-content-docs": "^3.9.1", - "@docusaurus/plugin-pwa": "^3.9.1", - "@docusaurus/plugin-sitemap": "^3.9.1", - "@docusaurus/preset-classic": "^3.9.1", - "@docusaurus/theme-common": "^3.9.1", + "@docusaurus/core": "^3.9.2", + "@docusaurus/plugin-content-docs": "^3.9.2", + "@docusaurus/plugin-pwa": "^3.9.2", + "@docusaurus/plugin-sitemap": "^3.9.2", + "@docusaurus/preset-classic": "^3.9.2", + "@docusaurus/theme-common": "^3.9.2", "@fortawesome/fontawesome-svg-core": "6.5.2", "@fortawesome/free-brands-svg-icons": "^6.5.2", "@fortawesome/pro-duotone-svg-icons": "^6.5.2", @@ -35,21 +35,20 @@ "remark-math": "^6.0.0" }, "devDependencies": { - "@docusaurus/module-type-aliases": "3.8.0" + "@docusaurus/module-type-aliases": "^3.9.2" }, "engines": { "node": ">=16.14" } }, "node_modules/@ai-sdk/gateway": { - "version": "1.0.39", - "resolved": "https://registry.npmjs.org/@ai-sdk/gateway/-/gateway-1.0.39.tgz", - "integrity": "sha512-ijYCKG2sbn2RBVfIgaXNXvzHAf2HpFXxQODtjMI+T7Z4CLryflytchsZZ9qrGtsjiQVopKOV6m6kj4lq5fnbsg==", - "license": "Apache-2.0", + "version": "2.0.7", + "resolved": "https://registry.npmjs.org/@ai-sdk/gateway/-/gateway-2.0.7.tgz", + "integrity": "sha512-/AI5AKi4vOK9SEb8Z1dfXkhsJ5NAfWsoJQc96B/mzn2KIrjw5occOjIwD06scuhV9xWlghCoXJT1sQD9QH/tyg==", "dependencies": { "@ai-sdk/provider": "2.0.0", - "@ai-sdk/provider-utils": "3.0.12", - "@vercel/oidc": "3.0.2" + "@ai-sdk/provider-utils": "3.0.16", + "@vercel/oidc": "3.0.3" }, "engines": { "node": ">=18" @@ -62,7 +61,6 @@ "version": "2.0.0", "resolved": "https://registry.npmjs.org/@ai-sdk/provider/-/provider-2.0.0.tgz", "integrity": "sha512-6o7Y2SeO9vFKB8lArHXehNuusnpddKPk7xqL7T2/b+OvXMRIXUO1rR4wcv1hAFUAT9avGZshty3Wlua/XA7TvA==", - 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"license": "Apache-2.0", + "version": "5.0.90", + "resolved": "https://registry.npmjs.org/ai/-/ai-5.0.90.tgz", + "integrity": "sha512-bawNN10N2cXzFedbDdNUZo8KkcGp12VX1b+mCL5dfllh6WmLsIYYME7GVxsRJvHvPP7xRhuds5fn0jtLyxGnZw==", "dependencies": { - "@ai-sdk/gateway": "1.0.39", + "@ai-sdk/gateway": "2.0.7", "@ai-sdk/provider": "2.0.0", - "@ai-sdk/provider-utils": "3.0.12", + "@ai-sdk/provider-utils": "3.0.16", "@opentelemetry/api": "1.9.0" }, "engines": { @@ -8638,7 +8459,6 @@ "version": "1.0.0-rc.12", "resolved": "https://registry.npmjs.org/cheerio/-/cheerio-1.0.0-rc.12.tgz", "integrity": "sha512-VqR8m68vM46BNnuZ5NtnGBKIE/DfN0cRIzg9n40EIq9NOv90ayxLBXA8fXC5gquFRGJSTRqBq25Jt2ECLR431Q==", - "license": "MIT", "dependencies": { "cheerio-select": "^2.1.0", "dom-serializer": "^2.0.0", @@ -8659,7 +8479,6 @@ "version": "2.1.0", "resolved": "https://registry.npmjs.org/cheerio-select/-/cheerio-select-2.1.0.tgz", "integrity": "sha512-9v9kG0LvzrlcungtnJtpGNxY+fzECQKhK4EGJX2vByejiMX84MFNQw4UxPJl3bFbTMw+Dfs37XaIkCwTZfLh4g==", - "license": "BSD-2-Clause", "dependencies": { "boolbase": "^1.0.0", "css-select": "^5.1.0", @@ -10754,7 +10573,6 @@ "version": "3.0.6", "resolved": "https://registry.npmjs.org/eventsource-parser/-/eventsource-parser-3.0.6.tgz", "integrity": "sha512-Vo1ab+QXPzZ4tCa8SwIHJFaSzy4R6SHf7BY79rFBDf0idraZWAkYrDjDj8uWaSm3S2TK+hJ7/t1CEmZ7jXw+pg==", - "license": "MIT", "engines": { "node": ">=18.0.0" } @@ -10954,7 +10772,6 @@ "version": "4.2.2", "resolved": "https://registry.npmjs.org/feed/-/feed-4.2.2.tgz", "integrity": "sha512-u5/sxGfiMfZNtJ3OvQpXcvotFpYkL0n9u9mM2vkui2nGo8b4wvDkJ8gAkYqbA8QpGyFCv3RK0Z+Iv+9veCS9bQ==", - "license": "MIT", "dependencies": { "xml-js": "^1.6.11" }, @@ -12187,7 +12004,6 @@ "url": "https://github.com/sponsors/fb55" } ], - "license": "MIT", "dependencies": { "domelementtype": "^2.3.0", "domhandler": "^5.0.3", @@ -12396,7 +12212,6 @@ "version": "0.2.0-alpha.45", "resolved": "https://registry.npmjs.org/infima/-/infima-0.2.0-alpha.45.tgz", "integrity": "sha512-uyH0zfr1erU1OohLk0fT4Rrb94AOhguWNOcD9uGrSpRvNB+6gZXUoJX5J0NtvzBO10YZ9PgvA4NFgt+fYg8ojw==", - "license": "MIT", "engines": { "node": ">=12" } @@ -13359,10 +13174,9 @@ } }, "node_modules/marked": { - "version": "16.4.0", - "resolved": "https://registry.npmjs.org/marked/-/marked-16.4.0.tgz", - "integrity": "sha512-CTPAcRBq57cn3R8n3hwc2REddc28hjR7RzDXQ+lXLmMJYqn20BaI2cGw6QjgZGIgVfp2Wdfw4aMzgNteQ6qJgQ==", - "license": "MIT", + "version": "16.4.2", + "resolved": "https://registry.npmjs.org/marked/-/marked-16.4.2.tgz", + "integrity": "sha512-TI3V8YYWvkVf3KJe1dRkpnjs68JUPyEa5vjKrp1XEEJUAOaQc+Qj+L1qWbPd0SJuAdQkFU0h73sXXqwDYxsiDA==", "bin": { "marked": "bin/marked.js" }, @@ -15704,8 +15518,7 @@ "node_modules/nprogress": { "version": "0.2.0", "resolved": "https://registry.npmjs.org/nprogress/-/nprogress-0.2.0.tgz", - "integrity": "sha512-I19aIingLgR1fmhftnbWWO3dXc0hSxqHQHQb3H8m+K3TnEn/iSeTZZOyvKXWqQESMwuUVnatlCnZdLBZZt2VSA==", - "license": "MIT" + "integrity": "sha512-I19aIingLgR1fmhftnbWWO3dXc0hSxqHQHQb3H8m+K3TnEn/iSeTZZOyvKXWqQESMwuUVnatlCnZdLBZZt2VSA==" }, "node_modules/nth-check": { "version": "2.1.1", @@ -16122,7 +15935,6 @@ "version": "7.1.0", "resolved": "https://registry.npmjs.org/parse5-htmlparser2-tree-adapter/-/parse5-htmlparser2-tree-adapter-7.1.0.tgz", "integrity": "sha512-ruw5xyKs6lrpo9x9rCZqZZnIUntICjQAd0Wsmp396Ul9lN/h+ifgVV1x1gZHi8euej6wTfpqX8j+BFQxF0NS/g==", - "license": "MIT", "dependencies": { "domhandler": "^5.0.3", "parse5": "^7.0.0" @@ -17771,7 +17583,6 @@ "version": "1.30.0", "resolved": "https://registry.npmjs.org/prismjs/-/prismjs-1.30.0.tgz", "integrity": "sha512-DEvV2ZF2r2/63V+tK8hQvrR2ZGn10srHbXviTlcv7Kpzw8jWiNTqbVgjO3IY8RxrrOUF8VPMQQFysYYYv0YZxw==", - "license": "MIT", "engines": { "node": ">=6" } @@ -18010,7 +17821,6 @@ "version": "2.5.0", "resolved": "https://registry.npmjs.org/react-json-view-lite/-/react-json-view-lite-2.5.0.tgz", "integrity": "sha512-tk7o7QG9oYyELWHL8xiMQ8x4WzjCzbWNyig3uexmkLb54r8jO0yH3WCWx8UZS0c49eSA4QUmG5caiRJ8fAn58g==", - "license": "MIT", "engines": { "node": ">=18" }, @@ -18710,7 +18520,6 @@ "version": "4.3.0", "resolved": "https://registry.npmjs.org/rtlcss/-/rtlcss-4.3.0.tgz", "integrity": "sha512-FI+pHEn7Wc4NqKXMXFM+VAYKEj/mRIcW4h24YVwVtyjI+EqGrLc2Hx/Ny0lrZ21cBWU2goLy36eqMcNj3AQJig==", - "license": "MIT", "dependencies": { "escalade": "^3.1.1", "picocolors": "^1.0.0", @@ -18858,7 +18667,6 @@ "version": "2.17.3", "resolved": "https://registry.npmjs.org/search-insights/-/search-insights-2.17.3.tgz", "integrity": "sha512-RQPdCYTa8A68uM2jwxoY842xDhvx3E5LFL1LxvxCNMev4o5mLuokczhzjAgGwUZBAmOKZknArSxLKmXtIi2AxQ==", - "license": "MIT", "peer": true }, "node_modules/section-matter": { @@ -19355,7 +19163,6 @@ "version": "3.0.4", "resolved": "https://registry.npmjs.org/snake-case/-/snake-case-3.0.4.tgz", "integrity": "sha512-LAOh4z89bGQvl9pFfNF8V146i7o7/CqFPbqzYgP+yYzDIDeS9HaNFtXABamRW+AQzEVODcvE79ljJ+8a9YSdMg==", - "license": "MIT", "dependencies": { "dot-case": "^3.0.4", "tslib": "^2.0.3" @@ -19464,7 +19271,6 @@ "version": "4.0.0", "resolved": "https://registry.npmjs.org/srcset/-/srcset-4.0.0.tgz", "integrity": "sha512-wvLeHgcVHKO8Sc/H/5lkGreJQVeYMm9rlmt8PuR1xE31rIuXhuzznUUqAt8MqLhB3MqJdFzlNAfpcWnxiFUcPw==", - "license": "MIT", "engines": { "node": ">=12" }, @@ -19698,7 +19504,6 @@ "version": "3.1.1", "resolved": "https://registry.npmjs.org/strip-json-comments/-/strip-json-comments-3.1.1.tgz", "integrity": "sha512-6fPc+R4ihwqP6N/aIv2f1gMH8lOVtWQHoqC4yK6oSDVVocumAsfCqjkXnqiYMhmMwS/mEHLp7Vehlt3ql6lEig==", - "license": "MIT", "engines": { "node": ">=8" }, @@ -19752,8 +19557,7 @@ "node_modules/svg-parser": { "version": "2.0.4", "resolved": "https://registry.npmjs.org/svg-parser/-/svg-parser-2.0.4.tgz", - "integrity": "sha512-e4hG1hRwoOdRb37cIMSgzNsxyzKfayW6VOflrwvR+/bzrkyxY/31WkbgnQpgtrNp1SdpJvpUAGTa/ZoiPNDuRQ==", - "license": "MIT" + "integrity": "sha512-e4hG1hRwoOdRb37cIMSgzNsxyzKfayW6VOflrwvR+/bzrkyxY/31WkbgnQpgtrNp1SdpJvpUAGTa/ZoiPNDuRQ==" }, "node_modules/svgo": { "version": "3.3.2", @@ -19793,7 +19597,6 @@ "version": "2.3.6", "resolved": "https://registry.npmjs.org/swr/-/swr-2.3.6.tgz", "integrity": "sha512-wfHRmHWk/isGNMwlLGlZX5Gzz/uTgo0o2IRuTMcf4CPuPFJZlq0rDaKUx+ozB5nBOReNV1kiOyzMfj+MBMikLw==", - "license": "MIT", "dependencies": { "dequal": "^2.0.3", "use-sync-external-store": "^1.4.0" @@ -19960,7 +19763,6 @@ "version": "2.1.0", "resolved": "https://registry.npmjs.org/throttleit/-/throttleit-2.1.0.tgz", "integrity": "sha512-nt6AMGKW1p/70DF/hGBdJB57B8Tspmbp5gfJ8ilhLnt7kkr2ye7hzD6NVG8GGErk2HWF34igrL2CXmNIkzKqKw==", - "license": "MIT", "engines": { "node": ">=18" }, @@ -20721,7 +20523,6 @@ "version": "1.6.0", "resolved": "https://registry.npmjs.org/use-sync-external-store/-/use-sync-external-store-1.6.0.tgz", "integrity": "sha512-Pp6GSwGP/NrPIrxVFAIkOQeyw8lFenOHijQWkUTrDvrF4ALqylP2C/KCkeS9dpUM3KvYRQhna5vt7IL95+ZQ9w==", - "license": "MIT", "peerDependencies": { "react": "^16.8.0 || ^17.0.0 || ^18.0.0 || ^19.0.0" } @@ -21693,7 +21494,6 @@ "version": "1.6.11", "resolved": "https://registry.npmjs.org/xml-js/-/xml-js-1.6.11.tgz", "integrity": "sha512-7rVi2KMfwfWFl+GpPg6m80IVMWXLRjO+PxTq7V2CDhoGak0wzYzFgUY2m4XJ47OGdXd8eLE8EmwfAmdjw7lC1g==", - "license": "MIT", "dependencies": { "sax": "^1.2.4" }, @@ -21723,7 +21523,6 @@ "version": "4.1.12", "resolved": "https://registry.npmjs.org/zod/-/zod-4.1.12.tgz", "integrity": "sha512-JInaHOamG8pt5+Ey8kGmdcAcg3OL9reK8ltczgHTAwNhMys/6ThXHityHxVV2p3fkw/c+MAvBHFVYHFZDmjMCQ==", - "license": "MIT", "funding": { "url": "https://github.com/sponsors/colinhacks" } diff --git a/package.json b/package.json index 421ebe7c..54095527 100644 --- a/package.json +++ b/package.json @@ -18,12 +18,12 @@ }, "dependencies": { "@babel/runtime": "^7.25.0", - "@docusaurus/core": "^3.9.1", - "@docusaurus/plugin-content-docs": "^3.9.1", - "@docusaurus/plugin-pwa": "^3.9.1", - "@docusaurus/plugin-sitemap": "^3.9.1", - "@docusaurus/preset-classic": "^3.9.1", - "@docusaurus/theme-common": "^3.9.1", + "@docusaurus/core": "^3.9.2", + "@docusaurus/plugin-content-docs": "^3.9.2", + "@docusaurus/plugin-pwa": "^3.9.2", + "@docusaurus/plugin-sitemap": "^3.9.2", + "@docusaurus/preset-classic": "^3.9.2", + "@docusaurus/theme-common": "^3.9.2", "@fortawesome/fontawesome-svg-core": "6.5.2", "@fortawesome/free-brands-svg-icons": "^6.5.2", "@fortawesome/pro-duotone-svg-icons": "^6.5.2", @@ -44,7 +44,7 @@ "remark-math": "^6.0.0" }, "devDependencies": { - "@docusaurus/module-type-aliases": "3.8.0" + "@docusaurus/module-type-aliases": "^3.9.2" }, "browserslist": { "production": [ diff --git a/sidebars.js b/sidebars.js index 1cd924a2..c1867a68 100644 --- a/sidebars.js +++ b/sidebars.js @@ -35,7 +35,7 @@ const sidebars = { }, { type: 'doc', - id: 'modmail' + id: 'support-bot' }, { type: 'doc', @@ -59,8 +59,8 @@ const sidebars = { }, { type: 'doc', - label: 'Modmail-Bot', - id: 'modmail/intro' + label: 'Support Bot', + id: 'support-bot/intro' }, { type: 'doc', @@ -390,6 +390,90 @@ const sidebars = { ] } ], + supportBotSidebar: [ + { + type: 'category', + collapsed: false, + label: 'SCNX Support Bot', + link: { + type: 'doc', + id: 'support-bot/intro' + }, + items: [ + { + type: 'link', + label: 'Get started', + href: '/docs/support-bot' + }, + { + type: 'doc', + label: 'Basics about Bots on SCNX', + id: 'scnx/guilds/bots' + }, + { + type: 'doc', + label: 'Support Feature Overview', + id: 'support-bot/feature-comparison' + }, + { + type: 'doc', + label: 'Troubleshooting issues', + id: 'support-bot/troubleshooting' + } + ] + }, + { + type: 'category', + collapsed: false, + label: 'General', + link: { + type: 'generated-index', + title: 'Support Bot General Features', + description: 'These features are built into every support feature and allows you to offer a professional support experience on Discord. ', + slug: 'support-bot/general' + }, + items: [ + { + type: 'autogenerated', + dirName: 'support-bot/general' + } + ] + }, + { + type: 'category', + collapsed: false, + label: 'Modmail', + link: { + type: 'generated-index', + title: 'Modmail', + description: 'Use Modmail to allow your members to communicate via DMs with your staff members', + slug: 'support-bot/modmail' + }, + items: [ + { + type: 'autogenerated', + dirName: 'support-bot/modmail' + } + ] + }, + { + type: 'category', + collapsed: false, + label: 'Ticket System', + link: { + type: 'generated-index', + title: 'Ticket System', + description: 'Use the Ticket System to allow your members to communicate via private channels with your staff members', + slug: 'support-bot/ticket-system' + }, + items: [ + { + type: 'autogenerated', + dirName: 'support-bot/ticket-system' + } + ] + }, + ], scnxSidebar: [ { type: 'autogenerated', diff --git a/src/components/OutdatedWartning.js b/src/components/OutdatedWartning.js new file mode 100644 index 00000000..3c82cdd9 --- /dev/null +++ b/src/components/OutdatedWartning.js @@ -0,0 +1,20 @@ +import Translate from '@docusaurus/Translate'; +import React from 'react'; +import Admonition from '@theme/Admonition'; +import {FontAwesomeIcon} from '@fortawesome/react-fontawesome'; +import {faArrowCircleRight} from '@fortawesome/pro-solid-svg-icons'; + +export default function OutdatedWarning({type = 'MODMAIL_V2'}) { + return This documentation is outdated}> + {type === 'MODMAIL_V2' && + <>Modmail V2 is no longer available and has been replaced by the + new + Support Bot V3, which includes all Modmail features. +
    + + } +     ; +} \ No newline at end of file diff --git a/src/theme/MDXComponents.js b/src/theme/MDXComponents.js index e12fe4c8..87e48aca 100644 --- a/src/theme/MDXComponents.js +++ b/src/theme/MDXComponents.js @@ -6,6 +6,7 @@ import PlanPrice from '../components/PlanPrice'; import ModuleOverview from '../components/ModuleOverview'; import SlashCommandExplanation from '../components/SlashCommandExplanation'; import Video from '../components/Video'; +import OutdatedWarning from '../components/OutdatedWartning'; export default { ...MDXComponents, @@ -13,6 +14,7 @@ export default { Video, TabItem, ModuleOverview, + OutdatedWarning, Tabs, SlashCommandExplanation, PlanPrice