From 918fdedde97b853db43cf69f60b7e1364227ba7f Mon Sep 17 00:00:00 2001 From: Terry Heley <43243051+theley502@users.noreply.github.com> Date: Mon, 17 Mar 2025 15:07:12 -0500 Subject: [PATCH 1/3] Update email-troubleshooting-guide.md --- dynamics-gp/installation/email-troubleshooting-guide.md | 5 +++-- 1 file changed, 3 insertions(+), 2 deletions(-) diff --git a/dynamics-gp/installation/email-troubleshooting-guide.md b/dynamics-gp/installation/email-troubleshooting-guide.md index 2426712c..e5185cdc 100644 --- a/dynamics-gp/installation/email-troubleshooting-guide.md +++ b/dynamics-gp/installation/email-troubleshooting-guide.md @@ -7,7 +7,7 @@ manager: jswymer ms.topic: article ms.reviewer: jswymer ms.author: theley -ms.date: 10/29/2024 +ms.date: 3/17/2025 --- # Microsoft Dynamics GP Email Troubleshooting Guide @@ -301,7 +301,8 @@ For more information, see [this blog post](https://blogs.msdn.microsoft.com/mahe System wide Administration >> Setup >> Company >> E-mail Message Setup Administration >> Setup >> Company >> Workflow >> E-mail Message Setup Module specific Sales >> Setup >> E-mail Settings Purchasing >> Setup E-mail Settings 2. Remove and re-enter all associated email addresses. Make sure that there are no odd characters such as ^ or a Tab. Email Addresses can be found using either pathing: Administration >> Setup >> Company >> Internet Information -**NOTE** If Email Addresses based on Doc Type is enabled: (Sales >> Cards >> Customer >> select a customer >> E-mail >> enable email address based on document type >> Email Address) (Purchasing >> Cards >> Vendor >> select a vendor >> E-mail >> enable email address based on document type >> Email Address) This issue can occur with all reports, and these can be caused by MessageID issues or Reply To issues. Make sure to remove all MessageIDs and Reply To emails. +**NOTE** If Email Addresses based on Doc Type is enabled: (Sales >> Cards >> Customer >> select a customer >> E-mail >> enable email address based on document type >> Email Address) (Purchasing >> Cards >> Vendor >> select a vendor >> E-mail >> enable email address based on document type >> Email Address) This issue can occur with all reports, and these can be caused by Message ID issues or Reply To issues. Make sure to remove all MessageIDs and Reply To emails. +3. Strange values in the Have Replies Sent To field in the Email Message Setup can also cause an error like "The following errors were found while attempting to send the document in e-mail" *An employee's hire date must be before the adjusted hire date. The following SQL can be used to view the listed Have Replies Sent To email address. From 40ded4bd5c2a1c1922fe55d489490d5e31ec6dab Mon Sep 17 00:00:00 2001 From: jswymer Date: Mon, 14 Apr 2025 09:03:22 +0200 Subject: [PATCH 2/3] Format note in email troubleshooting guide --- dynamics-gp/installation/email-troubleshooting-guide.md | 4 +++- 1 file changed, 3 insertions(+), 1 deletion(-) diff --git a/dynamics-gp/installation/email-troubleshooting-guide.md b/dynamics-gp/installation/email-troubleshooting-guide.md index e5185cdc..58bac19d 100644 --- a/dynamics-gp/installation/email-troubleshooting-guide.md +++ b/dynamics-gp/installation/email-troubleshooting-guide.md @@ -301,7 +301,9 @@ For more information, see [this blog post](https://blogs.msdn.microsoft.com/mahe System wide Administration >> Setup >> Company >> E-mail Message Setup Administration >> Setup >> Company >> Workflow >> E-mail Message Setup Module specific Sales >> Setup >> E-mail Settings Purchasing >> Setup E-mail Settings 2. Remove and re-enter all associated email addresses. Make sure that there are no odd characters such as ^ or a Tab. Email Addresses can be found using either pathing: Administration >> Setup >> Company >> Internet Information -**NOTE** If Email Addresses based on Doc Type is enabled: (Sales >> Cards >> Customer >> select a customer >> E-mail >> enable email address based on document type >> Email Address) (Purchasing >> Cards >> Vendor >> select a vendor >> E-mail >> enable email address based on document type >> Email Address) This issue can occur with all reports, and these can be caused by Message ID issues or Reply To issues. Make sure to remove all MessageIDs and Reply To emails. + + > [!NOTE] + > If Email Addresses based on Doc Type is enabled: (Sales >> Cards >> Customer >> select a customer >> E-mail >> enable email address based on document type >> Email Address) (Purchasing >> Cards >> Vendor >> select a vendor >> E-mail >> enable email address based on document type >> Email Address). This issue can occur with all reports and can be caused by Message ID issues or Reply To issues. Make sure to remove all MessageIDs and Reply To emails. 3. Strange values in the Have Replies Sent To field in the Email Message Setup can also cause an error like "The following errors were found while attempting to send the document in e-mail" *An employee's hire date must be before the adjusted hire date. The following SQL can be used to view the listed Have Replies Sent To email address. From 47209e6759dcbb405328afc304a050f932538bb5 Mon Sep 17 00:00:00 2001 From: jswymer Date: Mon, 14 Apr 2025 09:05:03 +0200 Subject: [PATCH 3/3] Add "Insufficient Memory" section to troubleshooting guide --- dynamics-gp/installation/email-troubleshooting-guide.md | 1 + 1 file changed, 1 insertion(+) diff --git a/dynamics-gp/installation/email-troubleshooting-guide.md b/dynamics-gp/installation/email-troubleshooting-guide.md index 58bac19d..52ab22bb 100644 --- a/dynamics-gp/installation/email-troubleshooting-guide.md +++ b/dynamics-gp/installation/email-troubleshooting-guide.md @@ -295,6 +295,7 @@ For more information, see [this blog post](https://blogs.msdn.microsoft.com/mahe ### Insufficient Memory + **Solution** 1. Remove Have Replies Sent to on both the Message ID and E-mail setup. The Message Setup window can be found using the either pathing: